NuCare Senior Living LLC

Too out of the way for us. It smelled like a nursing home...

My father was a resident at Artisan Middleton II for just under a year. The facility was owned by another company when I chose to place my father there, and was quite good. After the sale, the quality of care began to decline at such a rate that I was forced to make the difficult decision to move him out. Our experience is similar to those of other reviewers: fast staff turnover (which is unacceptable for residents with dementia), chronic understaffing, shockingly poor quality of skilled nursing care, very little in the way of activities, and absolutely NO outside space. My father's health and quality of life have improved dramatically since I moved him to another facility. Our family suffered needlessly for many months because of these serious lapses in the care he was receiving, when we should have been enjoying the last few years we have left with my father. I am writing this in the hopes it will help you avoid the same experience. I urge you to consider your options very carefully before placing your loved one at Artisan Middleton II Memory Care.

None of the staff is on the same page. I do not recommend this facility. Very difficult to get a straight answer to simple questions. We dont enjoy hearing "i dont know" . Always claiming to look into things. Never happens. We haven't been able to reach them by phone in almost 3 weeks because of technical issues, is what we were told. Utter nonsense here!!

The facility is very old and lacking in maintenance. Requested grab bar in bathroom has not been done in 7 months, resulting in a fall. Management and supervision of staff is lacking. I have observed Assisted Living standards being ignored by CNA staff who regularly bring their children to work. The staff is unhelpful and at times disrespectful to residents. Avoid the facility if you can do so.

Care is horrible, staff sleeps in cars & on couches in common areas at night. Food is not good I’m told. Staff doesn’t speak up when talking with elderly. Staff on phones and social media all times of the day. They disappear behind closed doors and can’t be found when needed. Meds are not on time. Call lights not answered in timely manor especially at night. What else can I share…… Don’t put your loved ones in this facility!

Our aunt would be found wearing clothing with feces all over it. A week after she moved in, they reassessed my aunt and tried charging her over $[removed] more a month (my aunt didn't have those funds). They stated that my sister signed for the increase on the day of our Mother's funeral (untrue). Medications were administered but she was not watched while taking them. When we cleaned out her room upon moving, we found at least 20 various pills all over the floor. Housekeeping was not done on a weekly basis. Feces was found everywhere. It all depended on the staff. Some of the staff were great - kind and patient. Others seemed to like to aggravate residents to cause a ruckus. Knowing what we know now - I would never recommend Brookdale to anyone. Meals and dining were good. Out of all of the times that I visited, I never saw any residents involved in any activities. Once we started pointing out the inadequacies at Brookdale, shortly after - employees no longer worked there.

Sage Meadow is going through a lot of staff changes, from executive directors to nurses in charge of medications. I would not recommend Sage Meadow based on the following challenges: 1. They administered medications continuously when prescribed "as needed for sleep". 2. The carpeting was soiled and had burn marks in it-they didn't offer any options for replacement. 3. Several safety issues were not resolved as promised in writing before move in date. 4. When calling the phones just ring-nobody answers the phones 5. Executive team does not communicate well with the staff 6. Our Mother was transported by ambulance to the ER and they didn't know their resident had left. 7. Staff gave 1 opportunity per week to help with bathing-if she missed it or wasn't feeling great it was pushed to the following week. This was a poor experience all around for my mom and for us managing her affairs.

.Management does not care whether you have needed things like toilet paper. They don’t want to be bothered by anything you bring to them. You cannot even get your wheelchair in their office and speak to them one on one. It’s excuse after excuse after excuse. I wish it was different because a lot of the residents need care in this facility. Stay away.

Our family had an in person tour and it was so depressing, people were just sitting in wheelchairs all slumped over, and it was just as expensive or more then other communities we looked at.

I don’t think they had enough staff here. When we showed up, there was only one car in the entire parking lot. And when we came inside, they had to look around to find anybody to help me. I did not get a good felling in that place that things were under control. And we never even got our scheduled tour. It was a waste of time.

Our motivation for writing this review of the Cottages of Madison is to warn others — Don't go there. There were a number of problems. The patient was seen in the ER because of cognitive changes and was found to have bed sores and was found to be dehydrated. The patient reported to his family that the staff was mean to him. There are no call buttons . At our request to remedy this, we were told a baby monitor could be used but it was never set up. We were told that on two occasions in a row, on the same day that the patient was not given his medication. First we were told that the patient refused the meds. Upon further discussion, and a look at the records by the manager, she said he was too lethargic to take pills and that there was no order to crush meds. We later found there was an order. We eventually reached a point where we told the decision makers that the care was neglectful and abusive and that our family member had to be moved immediately.

Terrible Place!

This was a horrible experience for my mother. The place was totally misrepresented as to the level of care provided. Grossly understaffed and no one onsite to answer the phone 24/7. Had to move Mom the first week she was there. I would never recommend the place to anyone ever.

ABSOLUTELEY THE WORST FOODI I ever ATE !

Very disappointing. Reminded me of a traditional nursing home of old.

I toured Savannah Court of Brandon and it doesn't look bad from the outside, but when I walked in I immediately smelled urine which was a bad sign. It was filthy, the carpet was dirty. I understand it was an older community, but I wouldn't take my dog there. I'm not a clean freak but I do like things to be clean. We scheduled an appointment, but the lady said she didn't know I was coming. We requested a wheelchair in advance so I could go around the community, as I was only a few days out of a major surgery. The lady replied by saying, "We don't have wheelchairs". The rooms were dirty and very small. I asked for a pricing list, and the woman said that they don't do that. I then asked her how do I find out what things cost? She replied that the lady who handles the pricing wasn't there and they'd have to mail it to me or get back to me. The room they showed me was the deluxe one and it wouldn't have fit a single bed, I've had closets that were bigger. The band was playing out in the hallway, and when she closed the door we could still hear it. I would like to take part in things, but I like privacy. I don't want to hear things going on outside or my neighbors. They were also not very friendly and we came across a resident saying she was hungry and how they didn't give her breakfast or lunch. I wanted to go out and buy her something to eat. I also didn't think it was a mental thing or anything like that going on with her. The lady showing us around asked me if I would be paying privately or something different. I didn't know what she was talking about, but I got the sense that she maybe meant Medicaid or out of pocket? She mentioned that if I were to pay for it myself then it would be this price, or if I paid otherwise it would be a different price. I thought to myself that it shouldn't be two separate prices.

No transportation at all for social outings so there are none offered Lyft/Uber often used for medical transportation and only offered 1 day a week Food very mediocre high carb low protein Poor value

This is a filthy facility that allows their residents to live in urine soaked conditions. There are plugins everywhere in attempts to cover the stinch. DO NOT let your loved one stay at this facility. I just moved my father from these deplorable conditions. I have photos to prove my comments.

We moved my Father-in-law into Savannah Court ORANGE CITY FL March 20, 2018. Everything was great until the director was terminated sometime in August 2018. Most of the staff disappeared. Services went downhill. The apartment was not cleaned for some Five weeks. Someone from corporate came in to run the place and still inadequate staff prevailed. I removed my father in law October 8th after giving three weeks notice and placed him in Atria Assisted Living nearby. Savannah court still owes me $1000.00 Deposit and 25 days prorated for October since I had to pay for the full month in advance. I just called yesterday and the new director said she would look into the matter, she has heard nothing from the "Home Office", who may be in another country..

This facility is horrible. The staff is not professionally trained, during evenings and weekends there is not even a CNA on staff. The very high level care residents are left on their own most of the time with minimal interaction from staff. My family member was there for 7 months and in that time his health worsened. I had to hire a companion to visit with him daily to ensure facility was carrying out their responsibilities. However, it eventually got to the point where I had to personally take him to emergency room where he was immediately admitted for malnutrition, dehydration and other issues brought on by the medicine and nutrition mismanagement by staff at the facility. I feel terrible for the other residents that live there. I got to know many of them, and will pray for their well being. I am shocked that Savannah Cottage received high recommendations. This place is definitely full of violations and a health hazard. It needs to be shut down.