Novellus Living

Nice facility with a stable staff, well maintained with an environment that I am sure meets the needs of the less memory impaired very well, but my wife and I felt that her dad would be lost here and it would be only a short time before we would at a minimum see the level of care pushed up because of his needs. Adding Level of care options can really drive the cost of care, and we expect that it was going to become difficult for the family in time.

A very warm & friendly facility.Director & staff were very kind & seemed to really understand my mom's needs at this time.Atria is just the first place I have visited, but is already a front runner due to it's location

They didn't have any memory care and was rying to get me into the assisted living side.

Really liked. Very homey. Nice Rooms, liked the set up of rooms. Decor was nice. Employees were all very friendly. Didn't see many residents though. Need to go back for lunch. Was a multi level facility.

I was most impressed with this facility.

Very nice facility!

Looked at Memory Care unit when I was looking for Assisted Living for Mom. Was clean, bright and secure. I only looked at one private room there. It was a small room but would be adequate. Staff was friendly.

Very nice. Loved it, but too expensive.

My brother is getting out of his shell a little bit and actually participating in some of the activities they provide. For example they have parties, music, happy hours, walking etc. He is absolutely crazy about the food that they serve and thinks it is fabulous. The staff is very responsive, helpful and seem to be compassionate and really care about their residents. At the price point, I think it is a great value for the money. His room is very comfortable, bright and airy. It is about triple the size of the last place that he was at. I would recommend Brookdale Clairemont to others.

We toured the Atria Cypresswood and it is a great community. They gave a nice presentation and some preserves to take home with us. The staff was super nice. It was a clean and well-kept community. We chose another community that was more in-line with our budget.

This has been difficult to write because our experience is limited with Camlu. A couple of days after moving in, Camlu informed us that our mother needed more assistance than they thought when they interviewed her. This new level of care would add an additional $800 per month to her rent. This has created a hardship for us. On day four after my mother moved in, she fell and broke her hip. This happened about 4:30 am. The hospital "examined" her and said she was fine. Two days later, still in a lot of pain, she insisted that Camlu call 911 again. This time the hospital diagnosed a broken hip. We have no idea why the fracture was not found on the first trip to the ER. So mom lived at Camlu for six days. She has spent several weeks at a rehab facility and is scheduled to return to Camlu in a few days.

This place was very nice. The staff were excellent and they were very kind and helpful. They assisted us with any questions that we had. The only thing that we did not like was the price it was just way to expensive.

This seemed like a clean community when I visited. I did not get a warm and fuzzy feeling from this community. They did not have an one bedroom available at the time of our tour. The people I met during the tour were knowledgeable.

They serve food between 4:30 and 6:00. If you go down after 5:00 they seem to always be out of food. The food is not good. The caregivers that work with my mom are very good. They know her by name and are personable. I am not happy with the administrative staff. They have a reasonable amount of activities, however I think they could do a little more. They do have nice music activities.

Well I left several messages for the director only to find out she had left. No one ever bothered to call me back. I also left a couple of messages for the care coordinator. Never got a call back but did run into her and spoke with her. When my brother died I don't know who was responsible but they left his eyes and mouth open. I was appalled by this. They didn't bother to inform all of the staff so while I was there waiting on the funeral home a couple of the ladies came with no knowledge of his passing. Overall I think they did an ok job given how stubborn he was about them taking care of him. He wanted to die and so he did.

We would have been "lost" without this place, but an "overall" remodel is needed. the main negatives being the age of the facility and the unsafe load/unload areas in both the front and back of the facility. The facility's location is on a VERY BUSY street with VERY LITTLE PARKING! [name removed] (GREAT LADY!) and her Caregivers were overall a 4 rating because of their compassionate care. [name removed] at the front desk was also a 4 rating because of his ability to be very helpful and friendly. The food and food service was an overall 3 rating. The cleaning and laundry staff was an overall 5 rating, great people! [name removed], the facility's administrator was an overall 2 rating, nice lady but weak on follow through on requests. Families should be very aware that monthly rental rates can go UP with little or no notice from any facility that they chose. I still appreciate that I utilized A Place For Mom to find this facility.

It is a nice homey feeling that you get from this place. It is a great location from restaurants and shopping.

We ended up moving our loved one out [dates removed] and is now at [community name removed]. There was definitely room for them to improve on things, and the rates got raised on us twice without warning.

My sister is currently a resident at Novellus Clairemont and overall the experience has been just okay. However, they are very short staffed for care givers and office staff. Also, the parking is terrible. I do not recommend this facility to others.

I would say if they are going into memory care don't go there. I would say only go there if it's for assisted living. I picked it because the memory care was a small wing and felt they would attend my husband's needs which they did not. When you go in your first day in a wheelchair and less than a week you are restricted to a bed it's a bad situation for the person and the family