Novellus Living

Staff was VERY friendly and helpful. The facility was really not very clean and a lot of miss -matched furniture...overall rather depressing for an independent living senior. Thank you for the courtesy but not a match for us.

They didn't seem to do a good job of assessing my mother. About 3 weeks after her arrival, they stated they couldn't deliver the level of care she needed. It then took more than 3 months to refund the money. That being said, I can't say enough good things about the daily caregivers on both shifts, and weekends, and including the pharmacy techs, and [Name removed]. They showed so much compassion, gentleness, and empathy to my mom. I feel mom wasn't there long enough to accurately rate them Maybe 3?4?

Our loved one is doing okay, she is still trying to get acclimated at the Brookdale Clairemont. She is shy and needs people to reach out and include her. They had an ambassador who helped show the new residents around for the first day, I think she needed more than one day. The food is not what we expected. We had dined there with her and the meals were not very appetizing. The food that was served was cold. It is discouraging for people who really count on the meals to be one of the highlights of their day. We are really happy with the care that they are providing for her. We like the fact that the doctor comes in to visit her, and that she is taking her medication on schedule. We really like her room. There are beautiful views of the nicely landscaped courtyard for the residents to get out and enjoy. They offer transportation for trips to go on outside excursions. We're hoping she will meet new friends and feel more welcome.

We had visited this community and mostly was concern if they could care for my wife. We seen a lot of places and some were less expensive. I had a tour with them and learned that they could not handle my wife.

My grandfather recently was living at this community and I have to say things did not go as planned. He ended up having to leave because they could not provide the care he needed with his memory loss. They also assigned a personal caregiver to him that my grandmother was not aware of and was billed for. It was hard enough moving him here and then to find out I had to move him again was very hard on him.

My loved has moved in this community to get the care they need. They are in the memory care and the assessment went well to determine where she is a good fit. I picked them because I wanted to be close to my loved one. They are close enough for me to see the community from my house.

My mother was a resident here for three years and moved on to another community because her care need exceeded what Brookdale could accommodate. They went through two major director changes during my mother's residency. It was not the most stable place but it met our needs. The location and price was the driving force for her staying. They have some excellent staff and med techs. Some of the aides were lacking and you would need to explain simple requests to them. I think that all come downs to staffing. I know many of the administration has left since my mother moved. I think if there was more time spent on training it would be a better experience for residents and they would have less turn-over.

Very nice facility... clean, inviting, friendly staff ... a warm feeling... no offensive smells.... liked being offered all inclusive fee and limited add ons..... only concerns 1... they would not file on insurance.. they would supply the forms (?), they required a month and community fee up front... even though insurance will cover 100% of fee for life time.... and that it is not a forever home for loved one.. he would have to be relocated if he was unable to feed himself or completely bed ridden....

Due to licensing under new management they are not allowing residents to reside here with a diagnosis of Dementia therefore my mother needs to move.

This was the second community I saw and I thought the people were very nice and very helpful. The lady I spoke with was knowledgeable and gave me tips about searching for senior communities. The location is in a wonderful area and quiet. The facility was neat and smelled clean. I think the community needs a little updating.

I believe there is a small issue of some of my loved ones clothes missing and I will be looking into this with the director. The community seems to appear clean. I have not tried the food, however he seems to like it. I am not sure if they followed through and are getting him involved in the variety of activities offered. I would recommend this community for people that are a little more independent.

After evaluating my mom for a move into this community, the nurse and I found that it was too much for my mom to transition. My mom had help from a mentor to guide her around the community and even sat with her during a meal. The staff attempted activities to make her feel more comfortable but that did not help. I ended up taking Mom back home and I do thanks this community for their help trying to make things easier for us. It was a good try but just did not fit my mom.

Our experience with Atria Kingwood has been somewhat mixed. It's a nice looking place, but the service can be a little hit or miss. It has been a good solution for our family, but I'd still advise others to double check and be sure it will be a good fit for your loved one.

The grounds were clean however my father did not like the hotel type atmosphere. The facility seems to be too closed in and the rooms were extremely small. The staff was friendly and the occupants spoke to the staff

I was not impressed with the resident. It was dark and needed some TLC as far as the rooms. The bathrooms were small and the kitchenette was not very appealing.

Revisited again 8/26/13 with other family members. All staff and residents were welcoming. I don't think my Mom would enjoy living here as much as at Atria or Rio Las Palmas.

My father wanted to move closer to me in Kingwood so we chose Atria and I kept asking them if they wanted to an assessment and they would say that they'll do it when he gets here. Well when he got here they said his level of care was something that they just didn't do - so then I had to find a place! They said they're more of a "social assisted living" so they're assisted but not to the level that my dad needed.

Area was nice - Not able to accept anyone with dementia.

Director is incredibly kind and informative. Place is quite clean, and the only noticeable odor was near the kitchen. Place is undergoing renovation, so a bit messed up. Definitely time for an update. Rooms pretty small except for limited few. Activity, Elvis, was well-attended. Limited outside area, but safe. Faces extremely busy street. Good access to Scripps. Respite rooms available for spending a week to see how she likes it. Carmel Valley branch gets 4 out 5 stars on medicare site.

My husband, my sister and her husband joined me on this tour. The location is convenient. The Director was not available so rather than wait, another staff member took us on tour. She was nice and helpful. The dining area looked wonderful as did the menus! I liked the fact that the respite rooms come with a phone and cable as both of those are important to my Mom. My only concern is the ratio of "helpers" to residents. The person that gave us the tour said there were 3 on staff. I would definately consider this property if/when my Mom needs to be placed.