Novellus Living

Although the Atria was clean, I would not consider It safe because they only have one elevator and it would be impossible to evacuate all residents on the second floor in case of an emergency. My mother in law is confined to a wheelchair.

assisted living , Alzheimers no

That place sucked. It didn't look clean, it didn't look kept up. I was paying $2500 and all of the sudden they said they wanted $4000 a month when they said that they wouldn't raise the rent more than 6%.

This is a disgraceful facility, and we moved my Mother out after 3 months due to many issues. The management is the worst I've ever seen, from a clueless manager named [name removed] to the liar LVN, [name removed]. [Name removed] was full of empty promises, and NEVER followed-up on anything she promised (e.g., I'll show your Mom around the facility, and personally introduce to her to all the residents). Never happened. The management will promise they are the least expensive place in town, only to find out later that you will paying twice what you were quoted. We were paying over $4,000 more than quoted on a monthly basis. We were charged $400/month for nutritional assistance, yet they nearly killed my mom with all the salty food they gave her. She has chronic kidney disease, and was fed hot dogs, sausage and bacon with no nutritional value, yet charged for nutritional guidance. I would suggest asking a few of the nursing aids about the management and stability of the facility. Ask, "would you want your Mom to live there". It will be a resounding "no". The aids are not happy with the management, and one told us, "we are lucky to get our mom out of there". I was told they would bathe my Mom twice a week yet she only received one bath a week if lucky. And to top it off, two of here rings were stolen.

Atria at Kingwood is the last place I would put another one of my loved ones if I hated them. The prices are way to high and you get little to nothing. Id rather put my grandmother and a motel and pay the housekeeping lady a little something to bring her food and wash her clothes. They only have one maintenance man and one housekeeper that work from 9am to 5pm off on the weekends and holidays, that's not efficient enough to maintain a building with 500 units. That's why every time I went to visit my grandmother her room and bathroom were so nasty. My grandmothers toilet was stopped up one weekend and she had to use the bathroom down the hall until that Monday morning. Don't let the nice little tours fool you.