Northstar Senior Living

Supervisions are not to good need more staff better training for staff working with memory care patients. The one good thing I will say is the food is very good ,one thing I have noticed is there are to many family and friends working together.

Where do I start very pleasant environment. To much rotating staff day shift vs night shift. No one keeps track or relays info to next shift. Not enough dementia patients occupied or active need more PT programs. However, better than some other local communities.

Just talked to my mom again about the long wait time before someone came to assist her to the bathroom. She is on her 4th UTI and has been there less than a year. Many good things about the place, but they should hire separate staff for the dining room instead of using the CNAs on staff because the CNAs are tied up during each meal time, unable/slow to provide assistance if needed.

It's a terrible place. They lost all of my mom's meds & miraculously they reappeared when I threatened to file a complaint against them. Mom went weeks without her meds. The food is shameful. Its an awful place that should be shut down. I did make a complaint with the ombudsman

The facility was good at first, but they need to work on improving the care and attention that they give their residents.

The name of the place I am living now changed ownership and they have raises the rent. it's a profit organization.

We lost money by signing up with Summerfield but then needing to change to a closer facility. They said we signed and we were not refunded thousands of dollars. He never even moved in to the room. I still can't believe it. It was an extremely emotional time and we felt pressure to sign quickly. It may have been in writing, but it still seems highly unethical. They were eager to take my mom's money, but not to give it back. On the positive side, it felt like a clean and pleasant facility, and the staff were friendly.

My husband was in Summerfield five months, less a week. Over that time I had to ask for showers, depends, to find his shoes, and also his walker. I had to take his clothes home and wash as he would not have clean clothes when I would visit him. Some of the staff were so good and others should not be working there. Understaffed and uncaring. During the few months there, my husband fell seven times and was taken to the ER every time but one. The last fall he died in the hospital a week later. I haven't been able to sleep well since his death, as I should have taken him out before I did. No, I can not recommend this place.

I removed my wife from Summerfield of Fresno. They are very badly understaffed. Some excellent caregivers. Some unqualified. They consistently make errors in the giving of important medications.

Overall, I feel my mother is safe there, but I would recommend looking at other facilities even if the price is a little more.

[name removed] has fallen and had to be taken to Emergency room 3 times. Mom has to wash his clothes as his Depends have not been changed. Not getting showers regularly. He does seem to have settled in but concerned he keeps falling. MD requested he uses the walker but is missing at this time.

When we toured the facility we asked if it was a non smoking campus and were told that it was. It’s not and it is causing more health problems for me. Rent was raised 6 weeks after moving in. Due to my limited income it is causing financial strain. I wish they had been truthful and transparent up front. Moving for elderly and ill individuals is extremely difficult. And this is supposed to be a Christian facility? I think not. Most landscaping is done on front of the property. Single level apartments with patios are nice. Kitchen staff and food is great. You get lunch daily.

Sadly, I would say probably do not place your loved one here unless you do memory care. There aren't many activities that are inclusive for people with disabilities. The only happy hour and fun is for an hour on Fridays. There is no safe walking route for the residents except for walking around in the parking lot. I picked this place because it looked clean and bright. I thought it would be better to be honest

Toilet appears to have not been cleaned in the entire time my father has been in the facility and the sheets had not been changed. Floor dirty, sink dirty and other residents constantly opening his door and walking in confused and lost. Father in same clothes everyday I was there. I asked for a cleaning/showering schedule and got nothing. No one will return your calls and impossible to speak to your loved one. They are nice to speak with at the time, but afraid all for show. Saw no stimulation or activities and father seemed ignored due to others needing more attention. Concerned and need to move out soon.

My mother in law has been at this facility for several months. The nutrition is questionable at best. For the fees they charge, you would assume there is a nutritional offering for every meal. My mother in law gets corn dogs as a snack. She deserves salmon and filet and fresh vegetables for these prices. We are terribly disappointed

My husband was a brief patient at Pacifica Woodmont. He was only there one week before he passed away on March 28, 2022. I received a called from Pacifica shortly after, telling me that I would be receiving a refund in about a month. Needless to say, I haven't received a refund or am I able to speak to anyone other than the receptionist. The financial person is always in a meeting or the facility itself doesn't answer. I have been promised that my call would be returned but that hasn't happened. As far as my experience with the facility itself, my husband was only there a week so I didn't have much interaction with the staff. He had advanced dementia and was unable of communicating so I really don't know how the care was. As far as I know, I have no complaints about his stay.

Personally I would not recommend Pacifica based on our experience. There is no communication, I would make phone calls and no one would return the calls. I would email and no one would return the emails. I did not feel like my concerns were being addressed and they never followed up with any issues I brought to their attention.

They say one thing and do another or nothing.

In the beginning it was fabulous, they took such good care of our loved one, we were so happy to have found this community. However, when new management took over things declined rapidly. The service was terrible, the communication was lacking, it took them awhile to get back to us. They just were not very accommodating at times and seemed to make excuses for things.

The director is very unfriendly, very business oriented, and only cares about money. I don't think she is well trained in some aspects needed in memory care. However, the caregivers and nursing were all friendly and tried to do their best but the new director came in, she cut down the staffing and that resulted in not enough staff to care for the residents. The new director also changed the rent , two months later, the director asked my loved one to leave because of money, and due to transfer trauma she passed away within two months.