Northstar Senior Living

A friend‘s mother was there for a couple days and passed away there. I thought the staff was inconsiderate when I saw them and ignored the patient with feces all over the bathroom floor for a whole day after she had an accident. Some of the staff was nice and caring with some could care less.

They could improve by getting to know the patient on day one, not 3 or 4.

0. They did a terrible job. The staff violated HIPPA , didn't repair the sewer smell coming from her bathroom and didn't call me when her room flooded late at night. They seemed nice at first, but after they got her into a room and I started paying the monthly rent, everything changed. I would not recommend this place to anyone.

Assisted living side and community room clean. 4 My fathers room. 0 The only time they cleaned it was the day we pulled him out. My father lost 18lbs in 2 months was shaky and weak. He was in memory care, they treated that side differently than the assisted side. Worst mistake we ever made!!! And those were only some of the complaints we had.

This place is under staffed with very poor staff training. The person who’s responsible in the care department isn’t very present in the community. I have waited to speak to him many times. This place is nowhere near a five star community. Food is bland, the serving is not enough for one person. Staff members do not know what they are doing.

I wouldn’t put my worst enemy in Wellbrook. My sister in law entered wellbook as a hospice resident. Hospice should be a comfort to patient and family. Unfortunately the manager of Wellbrook, [name removed], didn’t care that it was my sister in laws end of life. Instead of encouraging her husband to spend as much time as he would like, [name removed] did just the opposite. He resented that my sister in law had a husband that wanted to be with his wife, the woman he deeply loved. [name removed] actually told my bother that he should go away & they’ll take care of everything. Except they didn’t. I would never suggest to anyone that Wellbrook was great facility.

The staff turnover is concerning, all pointing to administrative inexperience. Staffing and care for those needing higher levels of assistance is not consistent. We moved our mother to another facility after two months when I had to dispatch an ambulance to retrieve her from a pool of her own urine and a getting a fractured elbow after her calls for assistance went unanswered for two hours. It was easier for her to ask Siri to call me in Texas than wait any longer for her cries to go unanswered. I do not recommend rose arbor for any person with acute health needs

Short Staff. Way too many injuries. My mom had several falls. Bad food. She lost a lot of weight because they didn't help them eat. I wouldn't recommend it. Room wasn't cleaned and had ants.

My husband was there 2 weeks. Supplied them with unopened eye drops which they never opened . They lost his hearing aids . He contacted covid there and they didn't seem to care when told . He died a week and a half after I picked him up

My mother is no longer at Spanish Vines due to their incompetence and lack of safety protocols which caused my mother harm. So she is currently with family and has decided for peace of mind to stay with family instead of trying to go back to a senior facility. We have placed a complaint with the state that is investigating these matters. So hopefully some of these problems will be resolved so that no other family will have to go through what we went through. But I'm not sure how that may help you all with future placements until they fix some of these issues.

My mom was living here until they kept putting the squeeze on for more money. She needs more care. I can understand the need for more care however, very basic needs are not being met. In addition, “in house” doctor determines level of care. I find that interesting and self serving. They are greedy and don’t work with you. Under the beauty of the facility lies a dark underbelly of greed and the director is never around. Only a coward hides and has his staff deal with complaints about quality and cost of care and service.

If you have dementia they will keep medicating you until you are a zombie and just stay quiet. They are too understaffed to help anyone. I would NOT recommend them at all.

We used this service to find The Village at Heritage park in 2020. It has really gone down hill - it's for sale, it has unpaid bills and deferred maintenance - the trash bill has not been paid - trash is piling up and causing pest issues. DO NOT RECOMMEND

My mother lived there for several years and recently moved out after the rent was raised repeatedly and services, staff, amenities and activities were cut to the point of being unsafe and detrimental. Theft off porches and patios was common place, rides to critical appointments cancelled regularly and finally stopped all together and the food service became awful with rotten lettuce in salads, stale bread and under and overcooked food served at most meals. Just not the place you want your loved one to live out their golden years.

Lifestream only cares about money. They raised rents on January 1, 2024 and I had only been there a couple of weeks. Social security doesn’t go far and this increase really hit hard. Just recently they started renting units at much lower prices than what current residents were paying. Also they were allowing smoking on the property even though the rental agreement says it’s non smoking. It’s not enforced. Main office administration don’t return calls to residents that leave messages or put requests in writing. I’ve moved out and would not recommend Lifestream to anyone. I’m sure the newer residents will see a price increase as soon as they get fewer vacancies.

I visited my sister at this facility and noticed how wonderful it was. It was clean, updated, inviting and the food was very good!!....All the people and staff were very friendly and helpful. I noticed they had lots of activities for the residences to enjoy. I would recommend this facility and will rate it as A+.

If you enjoy being ignored by MANAGEMENT, then this place is for you! Starts at the top with the executive director, [names removed] in Memory Care. My Mom was in Memory Care, and did NOT get quality care! The entire staff, with the exception of 2 med-techs, [names removed], were the only staff that cared! Dirty and smelly ALWAYS! VERY expensive too! They charge extra for any little thing they can to squeeze more money out of you. When we left it was up to [amount removed] for crappy care! DON’T WASTE YOUR MONEY AND TIME!!

Sadly the place is short on help and cant provide proper care. Care helpers were not around in one area. In another a helper was reading a magazine ignoring seniors.. A wild senior was screaming like a banshee and was yelling threat. There was a scary older patient lurching around and pissed on the kitchen floor. A young male staff member said that'is normal behavior and management knows. Seniors in wheelchairs and passed out in chairs is not being active or providing memory care. A few patients looked malnourished, and unkempt. It does not fit the online profile. Definitely not a place for my mother

The memory care unit is awful. They are terrible about intake procedures. They do not care for the dementia patients well at all. I do not recommend this facility for memory care.

Lovely setting. My parents like it