Northstar Senior Living

Their sales counselor over estimates their abilities and then the nurse says oh no, we can't do that so there's not a lot of communication there. They assured me that they could handle my mom and then she was kicked out nine days later. It was such a waste of time.

My husband was in Summerfield five months, less a week. Over that time I had to ask for showers, depends, to find his shoes, and also his walker. I had to take his clothes home and wash as he would not have clean clothes when I would visit him. Some of the staff were so good and others should not be working there. Understaffed and uncaring. During the few months there, my husband fell seven times and was taken to the ER every time but one. The last fall he died in the hospital a week later. I haven't been able to sleep well since his death, as I should have taken him out before I did. No, I can not recommend this place.

I removed my wife from Summerfield of Fresno. They are very badly understaffed. Some excellent caregivers. Some unqualified. They consistently make errors in the giving of important medications.

This seemed like a great place for my stepmom when we first arrived, but we quickly learned it’s not the best place for someone unless they have minimal needs. My stepmom was on the 3rd floor. The elevator broke and wasn't fixed until a week later, so she couldn’t go down for food or activities until it was fixed. Broke a couple more times for a day at a time. The power went out from a storm and the back up generator did not work, so she temporarily ran out of oxygen. I received a call about noon on a Sunday that she wasn’t very responsive and wanted to know if they should call 911. I was shocked learning she had been this way since 8 am and just reacting . She ended up having to go to skilled nursing and we were notified a couple days before her release from the skilled nursing that Villa De San Antonio would not accept her back, as they felt she needed more care from a smaller facility. We were not told by Villa de San Antonio which was beyond disappointing.

[name removed] has fallen and had to be taken to Emergency room 3 times. Mom has to wash his clothes as his Depends have not been changed. Not getting showers regularly. He does seem to have settled in but concerned he keeps falling. MD requested he uses the walker but is missing at this time.

Sadly, I would say probably do not place your loved one here unless you do memory care. There aren't many activities that are inclusive for people with disabilities. The only happy hour and fun is for an hour on Fridays. There is no safe walking route for the residents except for walking around in the parking lot. I picked this place because it looked clean and bright. I thought it would be better to be honest

The facility looked very nice, but they were not prepared even though they knew that I was coming for my tour and had an appointment. Nothing was available.

They say one thing and do another or nothing.

The director is very unfriendly, very business oriented, and only cares about money. I don't think she is well trained in some aspects needed in memory care. However, the caregivers and nursing were all friendly and tried to do their best but the new director came in, she cut down the staffing and that resulted in not enough staff to care for the residents. The new director also changed the rent , two months later, the director asked my loved one to leave because of money, and due to transfer trauma she passed away within two months.

They have not lived up to our expectations. What we were led to believe, was not reality. In the 5 months that mom has been there, she has fallen several times...broken nose, broken knee cap, sprained wrist, and had food poisoning at least once (may have been more but no one would say for sure). There does not seem to ever be enough help in the common areas and not enough activity time to keep the residents occupied during the day. Most of the time when we arrive to visit, we cannot find any care staff in the immediate area of where they leave all the residents and most of the time the bedrooms are locked so even if the resident is able to take themselves to the bathroom, they could not get in to use it. Many times, the place smells so bad you can't bare to stay and visit!

Understaffed Clean and well kept. A little pricey though. Owners seem to be more interested in their profits than hiring adequate & trained staff. Is there an RN on duty? How well is the staff trained to dispense meds? In an emergency or should one of the residents fall, or a fire erupts what happens? Do they just let my loved one fall or [Removed] because the owners don't want to add more staff because they want to collect it all? [Removed]! The State has been called numerous times on Paintbrush. What looks good on the outside isn't always good on the inside! I will continue to voice my comments, concerns and reviews until something changes there.

Alzheimer only. Maybe that is why it seemed a little off putting so I want to give them the benefit of the doubt. Nonetheless, the place is well worn (or well loved - I guess that depends on how you look at it). They have all the bases covered and it seemed adequate, although you have other options at this price point.

Extremely Disappointed with Summer Breeze. Was given a days notice that we would need to evacuate my non-ambulatory father in two days prior to any evacuation order by Chatham Emergency Management. When explaining we weren't setup for his evacuation because of such sort notice, we were told to book a hotel room in Savannah because our home is not equipped for a person with mobility challenges. All the hotel rooms of this sort have already been booked. This is very irresponsible.

My tour of Loomis Senior Care Vila was the worse experience ever. The manager was obviously a hoarder and the place stunk very badly, I spent about 30 seconds there before leaving, I would not recommend them.

We had a pretty negative experience there. Part of it was just due to the medications that my wife was being given. She was agitated all the time and I just didn't feel like the staff could keep up with her. It just didn't work out for us.

We did not like the way this community was setup. The rooms are grouped together like a wagon wheel and you either come out or make a left or a right to get to the center. This setup seems like it would be confusing for our loved one. They also took me into a community room when they had just opened it for the day and it already smelled like urine. If the room was just opened for the day it shouldn't have that odor. The community was also just too big for what we were wanted.

My Mom has lived here for 4 years. About 6-9 months ago I received a phone call from the head nurse, [name removed], saying my Mom needed extra help getting dressed in the mornings for the day so they bumped me in a higher tier level (around $400 more!). No one, ever helps her get dressed. I do her laundry and pick up once a week. How can one person go through 12 days of clothing (outfits) in 7 days. She even told me she does not change her clothes throughout the day. Her room with this lock down is a pig sty! She was sweating like crazy today because she was so hot - the heating system was on in 100 degree weather! They don't even check her to make sure her A/C is on in this weather. I think with this lock down they should encourage the residents to participate in the little activities they do have. This is absolutely killing her having to eat in her room by herself all 3 meals - & saying the food is cold & not good like it was eating in the dining room - so therefore she has lost weight. I took a case of water - they never put any of it in her refrigerator - just left it on the floor. I know they are short of help (and have been for years!).....but just a few extra minutes a day to help a 93 year old!!! When this lock down is over - YES - we are going to move her. Lord willing, she lives that long! This 1st year was nice - but has gone down hill. There are quite a few med-tecs and caretakers (just love them and one of the main nurses, [name removed] - love her too - always there for me) that are very nice & helpful, but the management staff - sucks! With families not able to visit or hug their loved ones, you would think they would give them extra care & attention. It's like an extra pain for them. For over 2 years they seem to be always understaffed! That is the excuse I always get. I talk to my Mom everyday on the phone and it gets worse every day. I just pray constantly that she can live through this lock down.

Short Staff. Way too many injuries. My mom had several falls. Bad food. She lost a lot of weight because they didn't help them eat. I wouldn't recommend it. Room wasn't cleaned and had ants.

My husband was there 2 weeks. Supplied them with unopened eye drops which they never opened . They lost his hearing aids . He contacted covid there and they didn't seem to care when told . He died a week and a half after I picked him up

My mom was living here until they kept putting the squeeze on for more money. She needs more care. I can understand the need for more care however, very basic needs are not being met. In addition, “in house” doctor determines level of care. I find that interesting and self serving. They are greedy and don’t work with you. Under the beauty of the facility lies a dark underbelly of greed and the director is never around. Only a coward hides and has his staff deal with complaints about quality and cost of care and service.