New Perspective Senior Living

When we initially toured NP Long Grove, we were told they have activities all day, use the transport van for fun outings all the time, serve delicious meals, and really work to get to know the residents and their needs. None of that was true. On top of that, after we moved our loved one in, we found they had serious security issues, poor sanitation standards, served processed, high-sodium, non-nutritious meals, had a revolving door of staff, and little to no regard for the well-being of residents. It was so bad that after 6 months, we had no choice but to remove our loved one for her health and safety (which is not an easy decision to make for someone with dementia). We wish we had never brought her to New Perspective in the first place - her life (and ours) have suffered because of it. We hope to warn others about this place so you don't end up in the same horrible situation we did.

I would not recommend New Perspective and have moved our relative out of the facility. For details, I agree with [name removed] review. This was a wonderful place as Arboria but has continually declined under the management of New Perspective. Key issues: lack of care, revolving door of staff, no activities, no chef.

Please do not send your loved ones here. They charge so much for so little that they do. No extra attention or care given no matter how much extra you pay. They are stuck in their room or the dining hall. The activities are few and far between. They don't even enjoy the patio outside. When they receive their food in their room and they can't really feed themselves...they just leave the box and let them go without eating...Again you pay extra to have the help and it is never there. They sit and push their button and don't have anyone come by for a very, very long time. Hope the depends work since they don't show to help assist to the bathroom or the have wait so long they give up. The laundry is not done weekly or the cleaning that you pay for. Look somewhere else and watch out for the stories you are told to get signed up. They just want the check.

I am currently a resident at New Perspective Senior Living Silvis. The food is terrible, they need to hire someone that knows variety and flavor Also need to hire more help and pay them, some residents wait for almost an hour and flag the waitress down as she is busy with other's orders.. Also, when grocery shopping there shouldn't be a time limit. The residents know how to shop. I would not recommend this facility to others. It needs a lot of improvements on a lot of things. I wish I knew about a lot of things before I moved in and, to me, the brochure was false advertising. I know a lot of the other residents feel like I do and don't want to speak up about how they feel.

My mother was accepted with a homer lift transfer, but they did not use it causing bruises and skin tear injuries that resulted in months of infections. We ended up there twice a day to monitor the administering of meds (which she paid $[removed]a day for). She was not receiving them as prescribed. 2-4 hour waits for toileting or getting up in the morning. We met with the direct and managers of cares almost every two weeks for 7 months trying to get improved care. They continued to state they are working for the best care of the patient, but this was just lip service. Then when my mother was on hospice in her last two days, they twice refused pain meds. So what was suppose to be comfort/palliative care was anything but. She was in constant distress and pain. Very under staffed, untrained staff, over promising and never delivering the care she needed or was paying for. Our communication was done by email so we had documentation. They never responded in writing. They did not want any record.

It was a horrific experience at Sunrise of Golden Valley! I would not recommend it to anyone...ever!! I would not recommend anyone put a family member at this facility. In the 6 months our parents were there, my mother who needed the cares, did not receive the cares they were paying for and in her care plan. We worked with an Ombudsman and the Minnesota Department of Health to work with the facility to remedy issues, however, things only got worse not better. Some of the specific issues that my mom experienced was excessively long wait times for response times on button pushes was 2-5 hours, which included toileting, getting out of bed in the morning and getting dressed). For 4 months, she was not given a shower. They said she declined them but I and other siblings were present and they would always say we will do it tonight or tomorrow morning, and it never happened. We had to wash her ourselves. Prescriptions not ordered or administered for 7 days after being prescribed by her doctor. Missed medication and nebulizer treatments regularly. Injuries due to staff not trained on transfers. Staff untrained and unwilling to use the hoyer lift even though it was in her care plan. Based on our complaints to the Minnesota Department of Health, they did a surprise inspection and they had an 88 page report of violations.

The price increased for certain services that we needed. When they do laundry, clothing is often piled in the chair. I am really not happy. The carpet is so soiled, it looks like a very unkept place. It does not seem like a secure community. There was an incicent in which, I needed to get into the community and there was no adult present, but a 5 year old who was in the receptionist area, buzzing people in. Check in more often with your loved one. They don't follow through with things.

Cleanliness gets less than a one, it was disgusting. It is easy to be friendly if you do not do any work. Care gets less than a one, my loved one did not receive good care here. He was left everyday with poop under his fingernails and all over his clothes. Too many foods served were spicy. He was never encouraged to leave his room. No one explained this was self-pay only. No one explains anything. The billing system was horrible. Others looking should know the clothes only get changed once a week. The room and bathroom only get cleaned once a week. They should also know there is no social worker there. They should know the workers just play on their phones. My mom was a nervous wreck and my dad deserved better care.

We put our dad here as it is very beautiful and [name removed] sold us on her presentation. Once dad moved in to Betty's Harbor we realized we were lied to about the outstanding care he was to receive. For the most part the staff didn’t care and were very dismissive to our concerns. The standard line, "It's not my job," was used often. Staff would disappear for long periods of time and hide in the un-opened section of Betty's Harbor. Dad was not getting showered on his shower days, meds were inconsistent, he was not changed when needed, the residents were left to sit for hours in front of a tv. All the activities we were promised never happened. We took our complaints to the top and were dismissed with excuses. We had to hire a nurse to go in during the days to be with dad and put cameras in his room. This place is horrible and I am glad we got dad out.

They had a very high turnover rate. There was no consistency. Rather than hrr we lo her when she was upset they sent her in an ambulance to a hospital 30 miles away instead of the one with the psych ward nearby.

Salida Woods came highly recommend to us but we were so disappointed in the experience our family had and we would not recommend them to others. There was a serious lack of communication whether it was by phone or email. Our loved ones room was barely cleaned - minimal cleaning and we found out there is only one lady there to clean the entire place. We had heard stories from our loved one and other residents about the meals and they said they were not good.

Just NO! They don’t have any of their own employees and are over run with agency that don’t care about the residents. Management also acts like they don’t care about trying to fix any of the issues. There are better places in the area! Don’t waste your time!!

Disgusting corporate greed. Charged my mother $[amount removed] for carpet replacement of a 700 square foot apartment and $[amount removed]for a new freezer door. This is after a $[amount removed] a non refundable fee for starting the lease. No receipts given for work. Rent raised 18.75% in one year. Look elsewhere!

Our experience was not good. I would not recommend the community to others for their loved ones. I think they could improve the knowledge of the staff, and the community could use a deeper cleaning. The medication management was able to be provided by the community. However, the community had stated they could also provide dressing and bathing assistance and this wasn't getting done for our loved one.

This was a big contender for my loved one. however, they wanted us to replace the flooring at our cost due to some issues we had with it and i did not think it should have been our cost. My mother needed a lift and it calls for a hard floor and we felt like the cost should be to them who was providing the services.

If I could give zero stars, I would. Not impressed with the memory care unit. Our mom's diet was never abided by, so she always had stomach problems and the food was consistently cold, nasty and delivered late. She was always alone in her room, they never brought her out to socialize or interact with others. Communication was almost non-existent unless initiated by us. The final straw was when one of the other residents, who should have had closer supervision, fell into my mom giving her a traumatic brain injury when my mom banged her head on the floor board and laid in a pool of blood. She was in the hospital for almost one week and nobody from New Perspectives even inquired to see how she was doing. Now she is confined to a wheelchair, needs more care and her brain will never be the same. After this we moved her to a place in St. Peter, best decision ever to leave New Perspective. Residents are just dollar signs to New Perspective.

During the time our loved one was there, she was not getting the correct and adequate care she was needing. Her health declined fairly quick and that is why we have to move her.

This place is terrible. My mother had Dementia and lived at Sunrise Golden Valley for a few months. My mother had very typical behaviors of someone suffering from Dementia. When I met with the leasing agent, I was very specific with her behaviors and what she needed in terms of care. He told me there would be no problems and they were "experts" in dealing with her situation. They ultimately called the police on my mom and kicked her out of the facility due to her normal dementia behaviors. Do not put yourself in the same situation. Seek another facility!

My mom was at Sunrise for several months. The leasing agent assured me that Sunrise staff understood Dementia and how to help those with its symptoms. This was not the case. My mom lasted 3 months in which I would get at least 3 calls a week complaining about my mom's very symptomatic behaviors. Ultimately, she was forced to leave. It was a terrible experience for my mom and my family.

At first, we were happy with the care my dad was receiving. The staff seemed super helpful and friendly and my parents were making nice connections. My parents had mentioned things here and there as they settled in which made you question the care they were really receiving. Then one day while visiting I realized just how lazy the staff was. Due to quarantine, we were not able to get into the facility. My parents received a new chair for their small apartment. The old chair then however sat in the middle of their room for OVER 3 weeks!! When visiting I asked to speak to the manager [name removed] since they had asked several people to have it removed. She politely said she didn't know "how to help us". Needless to say, we started our journey to find another facility.