New Perspective Senior Living

Pulled loved one from facility due to poor care. General grooming and bathing not being done. Socks and underwear were not changed on a daily basis. Legs and feet swelled due to inactivity, left to sit all day long. Contacted them before removing loved one, nothing changed. Would definitely not recommend this facility if your loved one can not speak up for themselve s.

I have had to shovel the entry way several times last winter so my mother would not slip entering the car for Dr. appointments. The weeds in the front circle are less this this year but hate the buck thorn and dead bushes in the assisted living patio area. Housekeeping is poor, missing dishes or chip cups, daily bed making may happen by noon, or after you tell someone. Turning the light on is a can be 6-11 minute wait till someone comes in and then they turn off the light and leave and you hope they come back for your request. Nurses are great and over worked. One nurse at night is not enough at night to care for the whole building (assisted and memory care). Been some real issues with the ever-changing med-passing staff. Yes we may move soon.

My loved one had been staying at this community, even after her care needs had advanced beyond what they could provide. Now that we've seen what a real memory care facility can provide we know that they were not equipped to deal with her needs, even though they said they were. This place was very clean, and we had some good experience with the staff, but the care was not what we were looking for. There also were not very many activities.

Family member of a previous resident and we are not impressed. They have spent the last 6 months painting and without carpet in many areas. No major remodel. Hard to believe it could take so long to replace carpet and paint. Do not feel like the management staff is trained in geriatrics or shows any compassion.

If your loved one depends on someone else to manage their meds, be careful. Moms meds were not consistently given at the required intervals, some mixups were made, and many of the staff spoke poor unintelligible English making communication difficult. At a cost of over $50 per day to manage her meds, I was shocked at how careless they could be. Response time to her pushing her call light for extra or as needed meds could run up to an hour especially at night or on weekends when staffing is low. The pretty building on a lake looks like a great place, but check out the State of MN reports, visit on weekends, evenings, ask residents for their advice and stay involved in your loved ones care, staff are employees usually understaffed and under stress, they are not family.

Be prepared to follow up on your loved one and their care. The mistakes by the nursing staff are at best horrendous. Some life threatening. If your loved one needs reminders-they don't happen. If your family member needs a little extra help...it wont happen. If they need medication it may or may not happen. You need to be vigilant in watching over the care of your loved one. We place our family in these communities for peace of mind for them and ourselves. You will not get that here. Don't be fooled by the building and the surroundings. It is unfortunate that the care is not there.

Poor experience with arrival and setting up care.

Standard core services like the rest in the quad cities,and the activity gal was a peach! We found it expensive for what you get, mediocore in friendly factor, line staff nice, not so much the top dogs. Came back unannounced and talked with people living there they said: food is cold or tough, manager is rude and doesnt listen, some servers nice, some just ok, no activities at night, and 'high rent for what you get'

I would recommend looking at the other facilities locally. This place used to be pretty darn good but it seems like it has been on the decline for three or four years now. the owners are out of Minnesota or Wisconsin so they may not know.

They cannot do high level patient care here. The staff is not well supervised and takes a lot of breaks. They have a pricing point system that is difficult to understand. So the cost can vary month by month on the bill rapidly if the health of the elderly person goes down . So I would not recommend this facility unless your loved one is ambulatory and can live independently with a minimal amount of supervision. Keystone advertises like they can do all level of patients but the truth is they mostly just do the same routine for all of them and I was never sure mom was getting the care we were paying for. Lots of times I just found Mom lying alone in the room, her diaper wet and had to ring the buzzer for about 30 minutes before anyone came to help us. We were paying 7000 per month so you think they could do better!!

This is based on 2 months of memory care. I'm moving my dear friend to another facility on [date removed] which entails additional cost for movers, community fees and time. If considering memory care at [community removed], I wish I had considered the level of dementia of the residents.

Overall nice. But seems short staffed and some are not very nice and unprofessional. And they also changed the policy of providing transportation for her doctor appointment! Not happy! And also now they are charging a fee to bring meals to the room, so would not recommend.

Westlake Woods used to be a fine assisted living community in Erie. Since it was sold, the new management has been a disaster. Administrators come and go quicker than the untrained staff. Majority of the staff can be seen sitting outside on their phones. Food is fine as long as you can feed yourself. If you need assistance, you are out of luck. Be sure to monitor your loved ones weight because resident's that need help eating, do not receive the help they need. They are more than happy to accept patient's who need more care than the facility is equipped to handle, charge families extra for that care but then do not provide. Patient apartments are dirty, ants have been found in beds and the place smells of urine. [name removed] would be ashamed. And they have no problem kicking you to the curb when you run out of money leaving to find a facility that is accepting of medicaid.

Our father lived at Aberdeen for 2.7 years. The quality of the food and services declined greatly in the time he was there. There were times we were not called when dad fell and he was taken directly to the hospital. Toward the end of his time there, he struggled with dementia and falls. Thankfully we had a camera in his room so we were able to monitor him. Several times during the last week he lived there, dad was about to or had indeed fallen. When calls were made to Aberdeen to ask for help, no one answered and calls went to voicemail and were not returned. (Times of these phone calls were 5 PM, 6 PM, 6 AM) Thankfully we had decided upon Hospice for our dad for the last month of his life. It was the 24/7 Hospice phone line that we called to finally go and help our dad who had fallen as Aberdeen staff did not answer. We do not want any other family to experience what we did with this facility toward the end of our dad's time there.

Staff was horrible, from executive down to aids. Aids yelled at my mother-in-law, did not approach her with understanding or compassion, they gave orders instead of suggestions. There was no activities for the first 2 weeks as they were not an activities director. Once one started, the activities were pathetic, and no one attended them. Dining was depressing. Not great food options and everyone had their own tables and people they like to sit with. Very uninviting and non-inclusive. Overall horrible experience.

Strongly advise against using Aberdeen. The management truly does not care about the residents or families. They make countries billing errors and have been overcharging every single resident due to deliberately miscalculated care costs. They make significant medication mistakes then try to hide the evidence. It's truly awful.

Aberdeen has incredibly unprofessional staff who do not care about the residents. They did a terrible job of caring for my dad, especially in his dying days. They refused to communicate with my family entirely after the passing of my parents and claimed it was because they didn't have to talk to me since my parents were dead. Horrifying.

We had a terrible experience with my mom at Aberdeen. They made multiple mistakes with medication administration and billing, and consistently refused to address any mistakes and desperately tried to blame anybody else. We had to contact the ombudsman's office, who suggested we file a report with the health department regarding their dangerous mistakes. After my mom passed away, I made 13 attempts to contact the director and regional VP regarding a few concerns in my mom's last week, and they ignored every single contact attempt. Only after I escalated it to the owner of the company, did the VP finally call me - but instead of addressing my concerns, she claimed that they no longer had to communicate with me since my mom had died. I was absolutely horrified.

Mom had COPD & Dementia - weighed 145 lbs on admission. Also had hospice - SW commons left her in bed most days. Stacked meals on top of one another. Left in recliner for 18 hours - with bed sores - Bed sores in assisted living! Food is horrible. Understaffed - No Nurse at night and aides are just caregivers with little training. They take residents that need full care but don't increase staff to accommodate so others suffer. She fell and broke hip - several more falls - broken nose - hit head several times. We had cameras in room - can't imagine the care people received without cameras! She ended up falling and breaking both hips, ribs and head contusion. Got her into inpatient hospice and she lived 6 days. Weighed 75 lbs. We wanted to move her but hospice suggested we not do that due to her confusion and lack of care in other places. Staff was kind and loved our mom - they did they best they could - this is administrative problem. It is not the staffs fault. I am a nurse.

Out of pocket is $[fee removed]. This place is absolutely horrible! The staff is underpaid, leading to low-quality employees who are often on their phones rather than assisting the residents. The food is appalling—on New Year’s Eve, they served dried-out bratwurst with chips, and some residents couldn’t even keep their food down. The cranberry juice is watered down, and there’s no housekeeping. Residents' clothes and sheets are never washed, and the overall cleanliness is nonexistent. Without notifying me, they moved my mom to memory care, and when they did, they didn’t even bother to properly set up her apartment. The bed frame was too big, and there were no locks for safety. My mom ended up sitting on a wooden chair for several nights, which permanently affected her physical health. She was so confused by the clutter in her apartment that she ended up using a kitchen drawer as a bathroom because the actual bathroom was blocked.