New Perspective Senior Living

We toured this facility, and a relative had stayed there for respite. We like the food, and the rooms are quite nice. However the housekeeping needs improvement, and it is very large. We would prefer a smaller population, as well as something not right next to major freeway & busy roads. It is really convenient however. The views on some side are really beautiful, but the room size we wanted, overlooked the Carlson Tower and roads. It is quite costly, and for that kind of money we prefer something a little tucked away from the roads (and cleaner).

Nice facility and good chef prepared food. I would not recommend to others. They aren't able to support the services they say they offer

My dad and mom moved in there for 2 months. I almost sued them for lying to me about showering my father. he eneded up with a severe UTI. We left. I hope they have better training and supervision over there now, but those things take time. i wouldn't send my loved one there any time soon. It's too bad because it's a pretty cool facility. Really nice facility with activities, but check in and stay on top of your loved ones' care. If I had to do it again, I'd get a camera to ensure my dad was getting what he was supposed to. I suppose I'd give that advice anywhere though.

The people are very nice and the food is good. The facility is clean enough. Although sometimes there's a lingering smell of feces in some hallways. The maintenance department seems very good and is very responsive to needs. However the billing is not accurate. They are unorganized with handling doctors orders and bloodwork and require considerable follow up from the family for basic nursing procedures. They also have difficulty responding to voicemails or messages.

Facility staff were great. Very friendly. The director was not friendly or helpful. Facility is best suited for someone who needs minimal care. The company is not upfront about pricing. For that reason would not recommend for anyone that needs even moderate amount of care

This is not the place to take your parent unless they are incredibly independent. Found my family member nearly unresponsive with a severe UTI and pneumonia and her call light was across the room. Same food on the tray since the morning prior. After taking her out to the hospital and coming back for a couple things I found that staff had been using her personal items and eating her food while she was away. Seems like it’s chronically short staff

The caregiver staff are not consistent, nor are they necessarily kind. There are a few caregivers who have empathy, but the younger ones lack empathy and patience. There is a high turnover in staff. The director is inexperienced and rarely has her door open nor does she get out and visit with the residents The waitress staff are slow and don't always get your order correct. They often run out of certain food items. The activities are the same each week and are not highly attended. The front desk staff is friendly as are the maintenance staff. The sales people do a great job of painting a pretty picture. The apartments are nicely maintained, fresh paint and carpet for each new resident. Maintenance is done swiftly.

Advocate for your loved ones to get the care they are supposed to get. Check up on them often and speak up when you see issues. I believe New Perspectives means to do well by their residents, but there needs to be better oversight, physical and documentation checks, and more effective training for new care givers. Until that happens, if you have a loved one here, you will need to do those checks yourself.

Many language issues. Care givers and wait staff have very poor English skills. Wait time for help is unacceptable. There were no outside of the building activities scheduled while I was there are 2.5 months! I liked my apartment. It was spacious but kitchenette was very inadequate. 45 minutes into meal time, they would run out of entrees.

I have had my mother there over a year. They have forgot to invite me to her care conference every three months. The turnover is horrible. Staff in the memory care sleep all the time. I've had to wake the up to let me out of the locked unit. Lots of her things have been stolen and not by other residents. My mother is on a wait list for another place and I can't wait to remove her. Assisted living, this place seems amazing. Staff and residents seem very friendly. They have a library, pool, billiard room, goodies spot and a drinking spot. Lots to do for them.

From the beginning. They were quick about taking your money. Very slow about giving appropriate care, to Mom. Missing clothes. Dirty room, and bathrm. Mom sitting in her own poop, in bed. Very questionable, about receiving a shower. Missing 3sets of new towels. On weekends, myself and my daughter changed her bed and her clothes. Very low staff. In July before mom moved there, a person came to the house to tell us what they expected. I told them the foods to stay away from. No one acknowledged. They just gave it. At home caused bathrm issues. The same at perspective. Not sure if mom gets to attend any music events. Or other activities. My experience, I called. Never got feed back. I stopped calling. Fell out of bed 3 times. Hit head. Staff refused guard rails. State law. Kids have them.

Most elderly people needing assisted living depend on land line phones as their connection to the outside world. Their spectrum phones are CONSTANTLY off line for weekends and days at a time!!! Too much fried food (or premade and heated up food) nothing made in house that I can tell. Nicer salads (not just bagged and plated) and fresh homemade soups would be appreciated Also the carpeting throughout the dining room needs to be completely removed and replaced w vinyl or something that can be easily cleaned

My mother not only got out of the memory care. She was also KT looked after and blown off. She got an infection so badly that was dismissed and have to have an amputation because of it. Feeling bad with ignoring it didn't cut it. We moved her a few months ago. Plus they never fixed broken blinds in her room from before even moving in. Bathroom was a mess and didn't fix that. Also having root beer floats is not an activity and the only kind. No stimulation or even walks. Bummer and how extreme they let my mom get and was brought to their attn with nurses several times. It wasn't until a Dr came in and aid she had to go to the ER in an ambulance NOW

The ambience of the facility itself is beautiful and largely what attracted us to it. However, it became quickly evident they are severely understaffed and the staff they have are severely undertrained; especially in the memory care wing. I believe the nursing staff do the best they can understanding the needs of the client, but there are so few aids/workers scattered across the units that it was often impossible to find someone and residents wander around in distress with no support. Redirection and de-escalation skills are nonexistent in many of the staff. My dad often had bruises that were unexplainable by staff, likely due to unsupervised falls. His belongings and entire closet of clothes often went missing and took several days to track down in other resident rooms. My dad stated that the food was fair and the menu seemed to have decent variety. Communication with family was hit or miss. I'd alert the nursing manager of appointments, but arrive to find my dad undressed and not ready. On one occasion, he was ready but wearing shorts and slippers (in December). The main areas of the facility were clean, but my dad's room smelled strongly of urine, his sheets often soiled and his bathroom floor STICKY for days on end, despite a contract agreement stating regular cleanings. I would not recommend this facility. I would have moved him out a lot sooner if there were more readily available memory care placement at another facility. His physical and mental health declined over the course of the year he was there and I truly believe it was exacerbated by the quality of care (or lack-thereof).

The facility was understaffed, and the staff did not seem motivated to provide proper patient care. They were slow to respond, and showed no initiative in solving problems for the patient, such as a chronically overheated room, and cold breakfasts. My sister only spent a month there before she passed, but we did not receive the hospice style care that we were promised when we admitted her. I regret my decision to place her there.

I would say it's been ok but awful for the amount of money we are spending to have her there. I would never recommend the memory care unit there. If I had a family member that needs assisted living I would recommend that. Their facility is beautiful and all the residents that I have meet are friendly. Both the people that work the front desk are very friendly.

The language barrier is bad, have caught them lying on paid services not being performed, invoice has been corrected 11 out of 12 months because of inaccurate rates Based off of our experience, I would not recommend them to others.

My parent is sharp for their age and has shared concerns about the Minnetonka New Perspective staff not responding at all or for hours to pendants, slowness with meal service, or kitchen staff just not showing up at all on weekends to prepare breakfast and having to frequently remind staff to assist with showers. The on-site manager & corporate operations director have been dismissive, blaming residents for incorrectly using or not knowing how to use the pendants or for coming to the dining room before scheduled mealtimes. The maintenance man (God bless him!) has been called in unexpectedly to cook and serve meals on the weekend. But it has resulted in residents waiting a very long time to place meal orders and get served. Even when kitchen staff and servers are present, service is slow and appears disorganized. The food quality is hit or miss. Multiple attempts to reach the on-site manager about issues usually go unacknowledged and unresolved. They don’t seem to be getting forwarded.

My mother moved into the Assisted Living at New Perspective Highland Park and lived there for a few months before needing to move into Memory Care. Assisted living at New Perspective seems great - lots of interaction with other residents, a choice of good quality food, activities that are inclusive. That all changed in the Memory Care. No longer could she choose her meals but had to eat what was given her and it was often cold. I spoke to the director on several occasions about the food and was promised she would look into it. Nothing changed. I asked that something be done to the hinges on her door so it would close behind her because other residents were walking right into her apartment. She made a change which broke the trim around the door. Four months later that had not been repaired nor had the hinges been changed. My mother's name was never installed outside her door like other apartments. While some of the caregivers are excellent, there is a lack of respect and dignity in the Memory Care at New Perspective. I would not recommend this facility to anyone.

Cleanliness: for the building 4. For memory care unit rooms 1. Care services and staff: range from 1-5. At first New Perspective was a great place for my parents, but it has increasingly declined. I have had numerous contact with staff about medication errors, lack of follow-through, not enough staffing, and my mom being ignored in the memory care unit, causing her health to decline. I wish I could have more positive things to say, but the decline is evident. I would not recommend this place to others anymore. My parents are looking to relocate somewhere else ASAP. New Perspectives has gotten bigger and pay direct care staff and cleaning staff very low wages, which results in continuous shortages.