New Perspective Senior Living

Very heavy politics, it's "my way or the highway." My input was not important to them. The caregivers were good for the most part, the philosophy was they wouldn't involve the residents and put in her room and forget her except for meals. She had no way to call for help or assistance and she would yell out " help me" and then she would be told not to do that. There wasn't a clear, consistent plan to help and direct new residents to acclimate them. It was a memory care but it felt prison like and very institutional.

Overall the facility seems nice and clean the people are friendly the biggest problem I have is they cannot keep their parking lot clean free of ice and snow makes me worried that my mom may fall told him several times and there's still nothing done about it

I like the trips. There is beer and wine in the bar, but I want Scotch too. I don't like that there were no pets allowed when I moved in and now they do allow pets.

The facility is very nice and bright inside. Meeting to inquire about a room for my father was very interesting as the sales pitch I was provided did not meet my expectations after we moved him in. This place seems understaffed at times and the rooms are not kept as clean as they should be. The response time to attend to a resident is sometimes lacking as well.

I am very disappointed in their care for my husband. They are so understaffed, I am afraid to leave some times. They have 2 people for forty residents. We have waited for an hour to get him on the toilet. The girls themselves, are awesome, but they are totally overwhelmed and overworked. They have no management, only interim people. I went there based on some very high recommendations. They have nobody in charge They no longer have a resident doctor checking in. I come in and find urine left standing in the urinal, and I have had to vacuum the floor myself. Some days it's outstanding, depending on who they have for an interim. The menu is nourishing, and pretty good I think, for institutional food. The problem is they have the same people that are helping people to the bathroom, also serving the food. When you walk in it feels like home, and that really influenced me.

Pulled loved one from facility due to poor care. General grooming and bathing not being done. Socks and underwear were not changed on a daily basis. Legs and feet swelled due to inactivity, left to sit all day long. Contacted them before removing loved one, nothing changed. Would definitely not recommend this facility if your loved one can not speak up for themselve s.

I have had to shovel the entry way several times last winter so my mother would not slip entering the car for Dr. appointments. The weeds in the front circle are less this this year but hate the buck thorn and dead bushes in the assisted living patio area. Housekeeping is poor, missing dishes or chip cups, daily bed making may happen by noon, or after you tell someone. Turning the light on is a can be 6-11 minute wait till someone comes in and then they turn off the light and leave and you hope they come back for your request. Nurses are great and over worked. One nurse at night is not enough at night to care for the whole building (assisted and memory care). Been some real issues with the ever-changing med-passing staff. Yes we may move soon.

My loved one had been staying at this community, even after her care needs had advanced beyond what they could provide. Now that we've seen what a real memory care facility can provide we know that they were not equipped to deal with her needs, even though they said they were. This place was very clean, and we had some good experience with the staff, but the care was not what we were looking for. There also were not very many activities.

Family member of a previous resident and we are not impressed. They have spent the last 6 months painting and without carpet in many areas. No major remodel. Hard to believe it could take so long to replace carpet and paint. Do not feel like the management staff is trained in geriatrics or shows any compassion.

If your loved one depends on someone else to manage their meds, be careful. Moms meds were not consistently given at the required intervals, some mixups were made, and many of the staff spoke poor unintelligible English making communication difficult. At a cost of over $50 per day to manage her meds, I was shocked at how careless they could be. Response time to her pushing her call light for extra or as needed meds could run up to an hour especially at night or on weekends when staffing is low. The pretty building on a lake looks like a great place, but check out the State of MN reports, visit on weekends, evenings, ask residents for their advice and stay involved in your loved ones care, staff are employees usually understaffed and under stress, they are not family.

Be prepared to follow up on your loved one and their care. The mistakes by the nursing staff are at best horrendous. Some life threatening. If your loved one needs reminders-they don't happen. If your family member needs a little extra help...it wont happen. If they need medication it may or may not happen. You need to be vigilant in watching over the care of your loved one. We place our family in these communities for peace of mind for them and ourselves. You will not get that here. Don't be fooled by the building and the surroundings. It is unfortunate that the care is not there.

Poor experience with arrival and setting up care.

Standard core services like the rest in the quad cities,and the activity gal was a peach! We found it expensive for what you get, mediocore in friendly factor, line staff nice, not so much the top dogs. Came back unannounced and talked with people living there they said: food is cold or tough, manager is rude and doesnt listen, some servers nice, some just ok, no activities at night, and 'high rent for what you get'

I would recommend looking at the other facilities locally. This place used to be pretty darn good but it seems like it has been on the decline for three or four years now. the owners are out of Minnesota or Wisconsin so they may not know.

They cannot do high level patient care here. The staff is not well supervised and takes a lot of breaks. They have a pricing point system that is difficult to understand. So the cost can vary month by month on the bill rapidly if the health of the elderly person goes down . So I would not recommend this facility unless your loved one is ambulatory and can live independently with a minimal amount of supervision. Keystone advertises like they can do all level of patients but the truth is they mostly just do the same routine for all of them and I was never sure mom was getting the care we were paying for. Lots of times I just found Mom lying alone in the room, her diaper wet and had to ring the buzzer for about 30 minutes before anyone came to help us. We were paying 7000 per month so you think they could do better!!

Another rent increase. 8% - greatly exceeding quoted rent. This puts resident in a very scary position. Relying upon accurate dollar rental quotes is essential for financial planning. Sadly, New Perspective is not abiding by that.

This is based on 2 months of memory care. I'm moving my dear friend to another facility on [date removed] which entails additional cost for movers, community fees and time. If considering memory care at [community removed], I wish I had considered the level of dementia of the residents.

Overall nice. But seems short staffed and some are not very nice and unprofessional. And they also changed the policy of providing transportation for her doctor appointment! Not happy! And also now they are charging a fee to bring meals to the room, so would not recommend.

Westlake Woods used to be a fine assisted living community in Erie. Since it was sold, the new management has been a disaster. Administrators come and go quicker than the untrained staff. Majority of the staff can be seen sitting outside on their phones. Food is fine as long as you can feed yourself. If you need assistance, you are out of luck. Be sure to monitor your loved ones weight because resident's that need help eating, do not receive the help they need. They are more than happy to accept patient's who need more care than the facility is equipped to handle, charge families extra for that care but then do not provide. Patient apartments are dirty, ants have been found in beds and the place smells of urine. [name removed] would be ashamed. And they have no problem kicking you to the curb when you run out of money leaving to find a facility that is accepting of medicaid.

Our father lived at Aberdeen for 2.7 years. The quality of the food and services declined greatly in the time he was there. There were times we were not called when dad fell and he was taken directly to the hospital. Toward the end of his time there, he struggled with dementia and falls. Thankfully we had a camera in his room so we were able to monitor him. Several times during the last week he lived there, dad was about to or had indeed fallen. When calls were made to Aberdeen to ask for help, no one answered and calls went to voicemail and were not returned. (Times of these phone calls were 5 PM, 6 PM, 6 AM) Thankfully we had decided upon Hospice for our dad for the last month of his life. It was the 24/7 Hospice phone line that we called to finally go and help our dad who had fallen as Aberdeen staff did not answer. We do not want any other family to experience what we did with this facility toward the end of our dad's time there.