Navion Senior Solutions

To me the care staff is good to us. There is nothing bad here, one of the best places anybody could ever be at. I am extremely happy here, the next best things to being at home; but better. I love all the activities here.

Both the Business Office Manager and Life Enrichment Coordinator are great and take care of everything. All of the staff are friendly and the residents seem happy with all of the staff members. The residents seem happy with the care the receive.

The Life Enrichment Coordinator is great. She is great with the residents and connects with all of them and gets as many of them involved in activities as possible. She goes the extra mile to take care of everyone and to put a smile on everyone’s faces, including her coworkers. The Business Office Manager is very professional and friendly to everyone who comes into the building and takes care of all of the residents needs and questions. These two ladies make this place great. Their coworkers are wonderful and caring for all of their residents and their families.

I really enjoy the amount and variety of activities we have to choose from here at Helena Place. Its nice to know that if I want to do something I can. And if I want to relax, I can.

This is the nicest group of people. I have ever met. The residents and staff are more like my extended family. I have lived here 2 years and have loved the secure feeling I have knowing they are taking care of me and my needs.

[Name removed] the executive director is so kind and always available to answer any questions I have. I really enjoy the food. There is a variety of things to eat and I like nearly all of it.

I love living here at Helena Place. My only regret is that I did not move in sooner. They take care of all of my needs and I don't have to worry about anything. I wished I had moved here sooner, as living by myself in my big house was making me feel overwhelmed.

I really like the personal attention I receive at Helena Place. The managers are always available and the care staff treat me with respect. It's just like living in my own home, but I don't have the burden of maintaining the house or being alone when I need help.

Thank you [Name removed], and other staff who were friendly and willing to answer my questions. The community is very nice and peaceful. The apartments are spacious. I love the in-house medical response. Arbor Ridge is definitely in my top 3. I spoke with several residents who love living here.

I came to tour your community for my grandma who lives close by, and [Name removed]was so helpful and kind, she really made the tour pleasant. We still have some time until we move our grandma in somewhere (we are just thinking ahead), but we love how compassionate everyone was there.. definitely our Top community so far!!

This home is the right size for [name removed] so she can find her way around easy. The rooms are just want we were looking for. She is coming from a large home and a studio just would not have been a good situation for her. The staff members have been so gracious to work with and I know we will get along just fine. Looking forward to working with them.

This is a senior friendly place

This facility is "TOPS"!

Chose this Assisted Living for mom, happy we did!

Our first visit to Cypress House determined that mom could not be a resident due to wound conditions that she had. The staff was very nice and professional and they made alternative suggestions for her situation at the time. After her wounds healed they were my first choice for where I wanted her to go. They gave her an assessment to determine her health and cognitive abilities and all was good. In the days leading up to her move they were very accommodating. Everyone is friendly and the place is clean and they have an upbeat atmosphere. Unfortunately the very day she was to move in my mother passed away. In the days following as we removed her items they continued to be very supportive and kind. I also liked that their prices were all inclusive with no surprises. I had heard good things about them from several friends and believe they were right in recommending this place for my mom.

Both my parents moved in together in [date removed] . The staff was great and continues to be like family to them. They feel loved and cared for by them all. We feel fortunate to have such wonderful people watching over them.

Clean, caring people, great activities for residents

Excellent facility!!! Staff were very friendly, knowledgeable, and willing to help. Apartments were very nice!! Met several residents that were very friendly and spoke highly of the facility. Certain services were provided and then others are “a la carte “ allowing customizable care for each individual. Social activity calendar is very busy and something for everyone!! The inner and outer common areas were very inviting!! Security system in place.

My mother has been a resident at Carolina Reserve at Laurel Park since December of 2017. She is 91, is wheelchair-bound and suffers from dementia. At Carolina Reserve at Laurel Park they make a significant effort to ensure that all residents participate to the extent of their ability and desire in Social life and activities. My mother eats lunch and dinner in the dining hall with her own social cohort, women who care for her. The facility is open, bright and clean. They have an RN on staff each shift and the CNAs are professional, courteous and considerate of the specific mental and physical challenges to each resident. The full-time activity Director puts tremendous thought into planning activities for the residents with resident feedback and with consideration of their specific personalities and needs. Live music is routine at Carolina Reserve at Laurel Park with local soloists and bands making appearances. Music also appears to be the connection for some of the families with members there and Carolina Reserve at Laurel Park has hosted several open air concerts and barbecues in the last year, with at least one in the half year since my mother moved in. They have a beauty salon with multiple chairs (an important social setting for many elderly women like my mother) and a stylist who visits on Tuesdays and Fridays. There are shopping excursions and special outings on a regular basis so that residents have an opportunity to go out into the world and experience a greater sense of independence and a broader sense of and connection to place. They possess a wheelchair accessible van with several rows of seats and a number of the staff are trained in transport. Carolina Reserve at Laurel Park also takes full responsibility for ensuring that residents are taken to all medical appointments and they oversee the scheduling and follow-ups as well. Doctors Making House Calls has a Physicians Assistant who makes weekly rounds to Carolina Reserve at Laurel Park if you establish your family member as a patient and you can schedule, message, receive updates and have access to all of the clinical notes via their database interface. There is also a doctor who specializes in dementia and Alzheimers who visits monthly if you care to contract with him. There are also monthly visits by a local audiologist and hearing aid supplier who you can contract with who will service residents' hearing aids. Pardee Hospital is also a 4 minute drive and a 2 minute ambulance ride away, something that I am particularly grateful for. Carolina Reserve's intensive memory care facility is also right across the street, so the changing needs of your family member can be accommodated for within their system locally. My experience with the delivery of medications and adherence to doctor's orders by staff at Carolina Reserve at Laurel Park is excellent. I have experienced no lag between submission of a doctor's order and it's enactment, except where availability of a new prescription is concerned. This may take half a day to implement. The nursing and CNA staff are also highly observant and will report their concerns about changes in residents' conditions and their reactions to new medications. They deliver highly personalized care. If I were to fault them for anything it would be for what is the perennial subject of complaint in all institutions world-wide, and that is that the food on the plate doesn't necessarily match what's advertised. Like any institutional cafeteria there are stringent budgets to work with while managing lots of perishable goods and a set number of diners with a limited choice of alternatives, all having to be adjusted for the medical idiosyncrasies of the venue. Due to this a reliance on frozen and canned products is high while the utilization of fresh produce, though accommodated, is minimal. I view this as a budgetary matter as management has put attention and effort into improving the overall kitchen staff and facilities. Having worked in the produce industry locally I know that other facilities have managed to incorporate fresh and seasonal produce into the planned menus of their nutritionists. It does take a high degree of coordination and planning. It would help if the facility utilized a trusted local produce dealer with regular runs to Charlotte and Atlanta markets whose market intelligence their nutritionist could use to better plan menus around on the tight budgets they have. This would go a long way to making Carolina Reserve at Laurel Park's actual menus match the advertised dining experience. That's it. The place is great. I'm thankful for it every day.

I have visited Summit Place several l times with the Calabash Elks Veterans Affairs Committee. We bring donuts, cookies, juices, etc. and enjoy visiting with the residents. I have never seen a cleaner and more happy place than this one. The staff is great and very attentive to the residents, The folks all seem to be happy being there. When it's my time, that's where I want to go. It's almost like being home.