Navion Senior Solutions

Current health guidelines are not mentally or emotionally good for the residence. The corporate guidelines are very strict. Communication was good between the staff and the family. I wouldn't recommend placing a loved one in a community until after covid due to the guidelines.

The residence does not always receive their food, and they do not focus on the needs of the resident when it comes to dietary needs. They will listen to you but they do not follow up on their promises. When we tried to meet with management they would not meet with us so we moved. I would not recommend this community to others.

We chose The Social at Cotswold because we liked when we did the virtual tour and we liked what they had to offer. Also the sales person was really good. My dads room is pretty big, it is a nice size for one person he is in a private one bedroom. We recently have had a lot of issues with the business office, I think they need to improve on their communication.

When we first came to this community our loved one was placed into the assisted living which was very nice. After awhile he was moved to memory care which was the complete opposite. Our loved one seemed to enjoy the food, but the rooms were very small, not private at all and anyone could walk into the rooms at any time. \

My father has been there for several months. He does not like it. The food is bland and never changes. They don't assist instead they just do it all for him. He was minimal assistance but since Covid he is now total care. They don’t try to help residents walk instead they just push residents in a wheelchair. Phone calls go unanswered for hours. It is hard to get anybody to the front door to answer the doorbell. There are numerous times that you cannot find staff after normal working hours. I have no doubt they are very understaffed. Two staff members alarm from 11pm to 7 AM it’s completely unsafe. This place is on its third director in only eight months. That alone should tell you something. At a time that we cannot even get into see our loved ones they are now increasing the price. It is a great place to stay if you only need minimal help in your daily life.

I spoke with my sister briefly about North Star and she is going to call [name removed] Tuesday morning I think. She has questions to address. She did tell me the told her about a community fee $2500.00. Not sure what that is about and why some of the other facilities didn't have that charge. Pretty steep charge beyond all the other charges they want. This is about all I have to tell you about right now.

Although everyone was very nice it is small PT was doing therapy in halls outcoves no specific room. My mom felt a lot of these residents were inactive and she wants more activity and active residents.

I would suggest doing a review of elder care and what really needs to be done for your loved one. Before placing in either a nursing home or a assisted living like this one. I have found that while the hospitality towards the bill payer is over the top, to care on overnight shifts is not great. Also make sure you understand the billing process and you quote what you understand to them before leaving. It took two months to get the billing to what was written in the contract. They ruined a few of my Dad's clothes at laundry, and lost some for a few weeks. Housekeeping only happens once a week, if something happens prior to that, no one gets it cleaned up. And for 4K a month you would think cable and a phone would be included. My Dad was supposed to get Therapy while there in the 4 moths he was there, it never happened. The Medical transport service they use to transport people to the hospital and back, charge 750.00 - 1800.00 per one way. (I am guessing there is a kick back built in).

I have a family member who lives at Hammond Place, I was pleased in the beginning, but there was a mistake with the medication. I thankfully caught it and the staff made sure everything was corrected. It was really upsetting. The staff is friendly, the meals are ok, communication is ok, it could be better. The price is high. The outings are good. It is clean. There are activities, a workout room would be nice. The courtyard is beautiful. I would recommend visiting several places.

Nice facility, friendly staff. Price was out of my mother's budget.

No availability at this time. The meal I had was mediocre at best. Clean and friendly staff. Residents said they liked living there

We were almost all set to move into Pinewood Place but they kept moving the move-in date. And then there was the one time we were there and they were moving a deceased person out through the front entrance and we decided we would move her to another facility.

The people at the top of this community are very friendly. There is a lot of bingo played. The rooms are very nice.

My grandfather is doing okay since his move into this community. We would has gave this community 5 out 5 stars at first, but now we see there is room for some improvement. We would say the staff needs to pay attention to their residents more. He had mouth sores for a while, it wasn't until my mother checked his mouth, and saw the the sores. The laundry services needs improvement, his shoes keep getting lost. When we first moved in we were impressed, but now we see there is room improvement in this community.

My grandfather has been here a couple of months now. Upon entering, it was by far the nicest/cleanest home we visited. Since settling in, we have found his room smells, unnoticed sores in his mouth & no clean laundry for him to wear. We have spoke with the staff & really hopes his care improves as we were overall happy with this place. I would still recommend it (at this point) but only if you're able to make frequent visits & keep a close eye on your loved one.

We toured this community for care. The staff did not communicate very well. The community was clean and they do have nice cities that are offered to the residents. We would suggest that other families might be happy with this community if they tour the community for themselves. We can not recommend it due to we did not feel that the staff were friendly on the tour that we had for care

My wife is doing well at this community. She is enjoying the activities and meals they provide to their residents.

They could improve the experience for residents at Northstar by not losing their clothes. My mother also has difficulty moving her wheelchair and she gets the feeling that the staff doesn't like pushing her. I've asked the maintenance man for three weeks to hang shelves in my parents bathroom and he still hasn't. There is some really nice staff that I really do like.

Activities director is great! Have had lots of personnel turnover Meds have not been given properly The money increase is way too often (2k in less then a year & 1 other increase for level of care even though nothing (and I mean nothing) has changed!) Am looking to relocate her

I like it here fine. I liked my home better.