Mustang Creek Estates

Medication administration is very sketchy. The rooms are not cleaned well. Incontinent care is terrible. I would change facilities if my husband was healthier. Transportation to medical appointments is very difficult to coordinate. The administration is rarely on site, difficult to communicate with

The food is terrible and the kitchen is always dirty. Staff needs to be cleaning in idle time. Seems that most of the time there is no staff present in the home unless it's meal time. However, the staff is courteous and helpful when needed. Activities are good and residents seem to like this.

The facility and staff were very nice, polite, and worked with my mom. That was not easy. My mom made it challenging for them, but they continued to try. She was in the Assisted Living Plus building and she was able to get out. The door is not locked. But an alarm will sound when the door is opened without putting in the code first. This place did not meet my mom’s expectation because she came from an Independent Living place and wanted the same accommodations she had there. She complained and had drama everyday so we moved her out. They said they have activities but I never saw any. I did not get to meet the Activities Director. My mom never spoke about any activities when I asked. So that is something I can not give a personal opinion about.

My family member has been at Mustang Creek since mid last year and I was there several days a week making sure that he was well taken care of & that he got settled in. The caretakers are very nice and helpful but you must understand that they aren't nurses (and they don't necessarily think like a nurse either) so they do their best with the training that they received but they don't completely understand that caring for senior citizens is so different because they don't heal as quickly, not all of their symptoms are "just a bug" & go away. I'm learning as I go on this caregiver journey that a fever can actually be a symptom of a UTI, getting physically ill & erratic behavior can be too. Unless you see these things in your family member, it's hard to grasp. That's just a few examples. The caregivers are really caring and they do their best to do all that this job requires, like caring for all of the residents, changing diapers, cooking food, giving medications, doing the laundry of the residents, bathing residents, keeping the house clean, etc. This isn't all their tasks, it's just a peek of what they do, as a family member, you must be available, visit regularly and be your loved ones advocate! They really do need you. That is so important! It doesn't matter what facility that you research, they all have issues that need to be addressed & some are worse than others but you also won't necessarily know until you put your family member there or you see reviews. It's not all negative, please don't think that, it's apparent that each family that has a loved one in any facility, must be there and be their advocate when they need it.

Our biggest complaint is the pharmacy they require us to use. Deliveries come from Carrollton and they have made mistakes, such as leaving out a prescription. I think the small house community is better for elderly people who have memory issues or can be overwhelmed by moving around large facilities. Each resident has a private bedroom and bathroom. But that also reduces the activities and space for doing things. The care givers get to know them very well but like all facilities they have a high turn over rate. Mustang Creek has been a good place for my mom and dad.

They have improved since we moved her in but initially we had issues mainly with inattentive staff. I would move some to a 4 after the changes were made. I had to complain about the smell of urine every time we went there initially due to them not toileting the residents. That has vastly improved. I would recommend them at this point. They have been responsive to complaints and taking care of the things that we have asked them to take care of. I would have preferred not to have to complain, but the fact that they fix the problems is a good thing.

We had a rough start. Medications were not available upon move in. Staff told us we had to administer Medications until their pharmacy provided the Medications. Communication is only done when the family approaches. Showers and toileting are not done as stated in the care plan. Showers 3 times a week and toileting every two hours. Activities not done as per the calendar. Staff do not appear to be adequately trained.

I would recommend to others that need a budget friendly option. It's not a perfect place and employees are disgruntled with management so that makes it difficult at times. Management says they are putting procedures in place to change that but the residents do feel the effects. I would pursue other options if I was able to pay more. We picked them because of the price and it is one mile from my home

I loved that they had a flat rate that was inclusive of the care that was needed. They were disorganized on the communication and care regiment. Yes, I would recommend this community to other families because of the price

The experience with Mustang Creek Estates was ridiculous, they charged us so much money & my mom was there for like 10 days maybe.... and we ended up paying over [amount removed] for those few days & then they had the nerve to send me another bill after that for [amount removed] & I refused to pay anymore & I was threatened that I would be sued. I payed it. I will never deal with that place again. It was the Director that was in charge, that woman is a nut job. She has since left there & gone somewhere else but I will never deal with that woman ever again anywhere. She is one of those kind that knows everything about everything & doesn't care what you have to say or what you know.

They could improve on staffing, lots of turnover but that's in every healthcare field these days. The staff they do have that has been there are great! Very caring and accommodating.

I would say it's "ok" if your loved one doesn't need much care at all, otherwise they are not the facility I would choose. The director will "assess" which house of care your family member belongs in but she put my mom with Alzheimer's in type A housing with all assisted living residents. There is way too much employee turnover, they lost my mom's medication, didn't inform me she fell and hit her head until I walked in and saw her black eye. It is the cheapest facility around but you definitely get what you pay for. I absolutely would NEVER recommend Mustang Creek to anybody.

Communication has been the biggest issue. I live in Florida and I was told I would be notified if my grandmother was getting low on anything. Yet she ran out of supplies before I was notified. The director is impossible to get a hold of unless I email the customer service line and get someone else involved. There have been issues with items disappearing but the staff has been able to locate them. I purchased a mattress protector but was removed and thus the mattress ruined. Overall my grandma has been clean, well fed and seemed happy when I visited or had others visit. Ultimately it's a good value but you do get what you pay for.

We were promised a lot more care than we're getting. I know they're busy, but the weekend staff is super bad. My loved one complains about them all the time. The weekday staff is good. I would rate the weekday staff at a 4, but the weekend staff at a 1. I do like the smaller houses, so only 12 residents in a house. [Name removed] is awesome, she works second shift. [Name removed] works first shift in house E and is wonderful.[Name removed] is the Director. She says all the right things, but I haven't seen any action out of her. The two meetings I had scheduled with her got canceled by her. I have spoken on the phone with her multiple times, but it's all lip service. Nothing has amounted to anything. [Name removed] is the nurse practitioner. I have spoken with her a couple of times on the phone. I had very high hopes, but there's been no action in weeks. I'm incredibly disappointed in the food for the price. The food is crap, especially for what we're paying. It's all processed crap, no homemade meals, lots of sandwiches! I've seen very few vegetables. Part of the reason I put my loved one there was because he wasn't taking medication. They allow him to refuse medication, so he's not taking any.

Staff is great! They are making changes for the better, there is a nurse on staff during the week. They really care about the residents. The housekeeping is ok, they are working on getting better. The meals are good. Moving in was amazing!, staff was so helpful. I would recommend Mustang Creek.

The staff at Mustang Creek Estates Allen is good, but needs to communicate better when residents first move in. For example: there needs to be a meeting to go over the individual's requirements, not just what the director has noted from speaking to the family. I would highly suggest the family document in detail and provide a copy to each employee. The housekeeping is good, but could improve with deep cleaning. The move in process is bad!! They only allow move in during week days. This makes it hard for everyone. The meals are good. I would suggest family members visit many times during the week to make sure the requirements needed for their love one are being taken care of.

[name removed] is hard to work with, they say she is available 24/7, the go to person, I realize she has to sleep but when you go to her about real issues, you can hear her frustration of the issue. The next thing that makes me mad is they say once a week the patients room gets a deep clean, that is total crap, I clean my loved ones room. The food is passable there are a couple girls that cook pretty good, but if they aren't on...The girls (2) have to care for, cook, do laundry, medicine distribution and care for 14 people. This is not a smooth running machine, it's like walking into a new collision every day. Luckily the girls are good to my loved one, but I will be looking else where.

My mom is not happy and she feels the place has mostly people who are in very diminished state. Basically, my mom tells me the food is terrible and many times she goes in kitchen and makes herself eggs. Apparently they are getting a new director soon though. I would tell others looking that this really is a p[lace for people who have limited abilities.

The day staff was great. The night staff can certainly improve on their professionalism. We picked this community, because it was the closest proximity to my house and affordable compared to others.

The community itself is clean but the house keeping could definitely be improved. Some of the staff members are nice and others are not so much. It seems like the staff members don't really pay as much attention to the residents as they should.