Mustang Creek Estates

They have the most difficult job in the whole world. We really can't complain. My mother in law loves it.

The could improve in caring for my mom. They could do a better job in making sure she's bathe and washing her hair.

The people are nice, I think the residents tend to be a little further along the continuum of needing care than I expected. A majority of the residents in my father's building are not really communicative.

We toured this community when we were looking into options for our loved one. The set-up here was interesting. It was like a large single home that was designed for around 10 residents. Residents had individual rooms, with a big shared common areas and kitchen. Our loved one wasn't interested in this kind of arrangement, although I personally liked the look of the community. It was also very good in terms of price.

The community itself is very clean, but the house keeping in our loved ones room could use a little bit of an improvement. Mustang Creek is very convenient to us, and we really like how they have a few residents in a home so the staff members are much more attentive and can provide more one on one care. Also the activities they have are excellent.

I was not the biggest fan after talking with them, but my aunt seemed to really like Mustang Creek Estates.

We were able to do a couple of window visits with our loved one. The community wouldn't allow outside caretakes such as hospice into the community for our loved one. My loved one was there for a short amount of time prior to their passing. Everything was nice in the way the staff treated our loved one. They must have automatic payments withdrawn each month. Mustang Creek is a smaller community with 16 rooms. I would recommend as a smaller community for your loved one.

My family member was first in Memory care due to room availability then moved to Class1 home. There have been some issues that the staff is addressing. Management has made improvements for the best care. Staff is friendly and willing to assist both the family member and client. Mustang prepares 3 well balanced meals daily and assists clients with bathing room cleaning and meds. The pharmacy they use is more expensive but pills are packaged for convenience. At this time we are pleased with their services and don't plan on making any changes.

I feel there should be more workers present at all times. Duties such [removed] meals, doing laundry, mopping up accidents, etc. definitely limit time to oversee residents. One additional worker per shift would most likely cut back on burnout leading to lots of turnover.

We toured at Mustang Creek Estates, and I really liked the community a lot. While I liked it, I did not feel it would be the best fit for my loved one. I felt the environment and the small size of the community would not be suitable for her.

I toured at Mustang Creek while looking for a place for my loved one. I thought the community was nice, but I didn’t really care for the set-up of it. The community featured a centralized living and dining area with separate room and bathrooms. It kind of reminded me of a sorority house.

My mom has had a bit of a rough start here, she had to go to the hospital and then rehab but I was very pleased that the staff here, came to visit her while at both. Now that she is back they felt that it would be best to move her to the memory care house which has only 16 residents she has a private room and they even helped move her stuff to her new residenace. Mom is doing very well, she enjoys joining everyone at the dining table, she is eating well and she likes visiting with everyone too. They do keep her busy during the day and are working on different activities to change things around. I would definitely recommend this community.

It is proven to be a cost effective place for my mom. They had let us know that there is change with management, right now it's not the best but I am confident all will get taken care of. The residents wear a necklace with a push button. We had an a/c issue and they accommodated our rent for 7 days. They are responsive with what we need. There are 5 buildings and each one has 15 residents. They have their own kitchen to prepare meals and the 15 residents sit together,it is not cafeteria style. One of their selling points is all the help is included with the rent, not added to the monthly rent or a la carte.

This community seemed clean when I visited. The people I met were nice, however this community was a little more expensive than we were looking for. The food was good. I heard from some people that the staff were not as attentive as they said they were. They seem to be a little understaffed.

i was very pleased with the community, that is why I choose this one. The care I received was very good, the staff was friendly and well trained. The facility was very cleanly and it was just a overall wonderful environment.

1: Overall experience was good. We did notice the low staff at each house. There was times we couldn't get in because there was one person working and went to another house to help there. 2: It was clean no issues there. 3: Staff was friendly and helpful at times. 4: Quality of care was overall good, some days could've been better. (Short Staffed) 5: Administrative staff were kind. 6: Food was good on some days but if what they were having for any meal and my mother in law didn't eat it due to her teeth. So she ended up not eating. 7: Activities, she wasn't really interested in that. 8: I truly believe that it's a little over priced. I'd say If it was fully staff and everyone had a job to do it would make sense. But at the time she was there it was not worth $4,000 a month. They never would make sure she'd take her meds or eat.

Feedback from my siblings: I believe the staff were friendly and they care about the residents. They are overworked and most likely under paid. The last six months we took it upon ourselves to clean her room. There was more than one occasion that the sheets were soiled. I do know that this is a monotonous job and I appreciate the staff. For the amount of money [removed name] paid, this facility really could be more cognizant of making sure the residents and their rooms are clean. I believe that there’s more that they can do to have family members come and visit that live close by. I never saw anyone there. I thought it would be nice if they had some kind of a support group with the families. Possibly a Facebook page or a chat room for the families. There is a lot of staff turnover. Maintenance was slow to fix problems, like cabinet door in kitchen off hinges and front door handle falling off. It seemed they could use an additional set of hands the days we visited. Appeared night staff was less diligent with regards to cleaning often leaving the day staff to clean up old, dried messes. Constant urine odor. Overall, the staff was friendly.

If you are not limited in your mobility to visit from one house to another it is great but if you have to depend on someone else to help you it's not the best

Management not hands on or helpful staff was not always aware of things. [community removed] was better but still 3 due to my dad had issues with another male patient that got physical and no one would explain what happened. he was sent to ER and i was notified

There's a lot of staff turnover and no night staff to help. The short staff have too many people to help so patients have to wait their turn if need assistance.