Mustang Creek Estates

We did not have a good experience with this facility. They removed the director that was there at the time so things may have changed, but it was a scary experience.

The community was ok with communication between the community and the staff.

The staff that was there was very friendly the issue was that there was not enough staff. There was a time that there was no one at the facility to take care of the residence. I would not recommend this community to others.

The facility nice at first, but don't be fooled. The place is poorly managed, the employees are overworked and receive little training. Employee turnover is ridiculous, likely due to the long hours, extra shifts and low pay. Incontinent residents are not changed often enough and get repeated UTIs. The residents rarely get the food posted on the menus and there is often not enough of it. Snacks and fruit are rare. Staff is 2 for 14 memory care patients. The also have to cook, clean, do laundry, tote supplies, answer the door--oh, and also bathe, give meds, and supervise 14 people with advanced dementia.

The nursing care service there is practically nonexistent. I very seldom see activities going on for the residence. They don’t consider personalities when matching up roommates which I feel is very important , with this facility I have to stay hands-on every day and call and make sure they’re doing the things that mom needs done for her care. The excuses they always give me are “I’m sorry we have a new staff “. I’m sorry is just not acceptable after so many incidences. We are going to make it work because this is the least expensive facility we could find for her since she’s in memory care.

During the time my husband was here he did very well. He liked the staff and the residents. He enjoyed sitting with other male residents and watching and talking about sports. The community was nicely setup with individual homes so it provided a homey feel to it. The food was good he enjoyed it.

Mom taken to hospital, dies, family goes in immediately to clean up and notify and 3 (three) weeks before the end of the month. They charge $5800 to the family for an extra month. Lawyer owner(s) wording in fine print takes greed to another level. Greed reaches the heavens! Mom constantly complained about sub par food and it being 'cold'. Not a friendly place. She was alone the last two years until she died at Mustang Creek Estates.

Unfortunately our experience with Mustang Creek Estates has been somewhat of a negative one. The facility itself is very nice, it is a small home-like setting, and they do a great job with the food. However, the caretakers here (as well as the people who handle the medication) are not professionally trained, and there have been a lot of mistakes made in our loved ones care.

For assisted living they are perfect, but for memory care they suck. They had no interaction with him whatsoever, aside from getting dressed and put in his chair, and being taken to meals. He used to feel like he was in prison. He was left alone and would fall a lot. They aren't staffed for memory care. The two hour check in doesn't happen.

My mother have been here for two months, and we are extremely disappointed with the care she has received, personal items missing and the quality of the meals. Not recommend this facility for your family.

They put on a great front when you tour, they're playing games, and interacting with each other, but now that my parent is there, its a whole new ballgame. Its basically a day care center, where they feed you three really good meals a day and give you your meds. But, they don't do the activities they proclaim they do or engage with the patients, the workers grunt and nod, and give short answers, even to me when I visit my parent. They are very rude and abrupt. If we can locate another place, we will after the first of the year. I don't pay over $4000 a month for them to be mean, hateful and rude and treat my parent like they are trash.

my has only lived at Mustang for a couple of months. I am not pleased with the over all care she is receiving'

In all honesty, our family wanted to love this facility. However, we could not even like it! It was a nightmare from the beginning! Our mom only lasted 2 weeks at MCE and it was 2 weeks too long! From the FILTH, lack of supervision, little to no activities to keep those sweet people active and their brains occupied and apparent lack of proper training of their staff…this was beyond anything we could imagine! I also find it appalling that A Place for Mom would even consider referring anyone to this facility! The list is too long to share every offense MCE is guilty of but here’s a nutshell version: One evening me, my sister and brother in law fed all the residents in the house where our mom was living! Why? Because they were short on staff and the one caregiver that was on duty was flipping out and needing to leave for a smoke break, etc! There’s not enough room to explain the rest of that evening but trust me, the problems continued! And, the “sales pitch”…a joke!

Once payment was received there was no further communication. No move in date or time frame just ignored texts and phone calls. We decided to not go there due to concern for care since we couldn't even get a response on a move in date. This was in December. January 1 they attempted to charge us for another month with no response to my calls. Once payment was blocked for that month they decided to call for nonpayment reasons. We still have not gotten our money back and my loved one never stepped foot inside their doors. Don't choose this place unless you like being robbed.

Not enough or nutrient rich food, leaves patients in bed without changing the patients depends or clothes for hours on end (in the pts own urine, feces, puke, etc..), uneducated staff, staff doesn’t even know basic first aid and is not cpr certified, no nurses on staff at all, doesn’t communicate with pt family even when pt is rushed to hospital, etc…. Too much to list. My dad is on hospice and they failed to even notify hospice when he was taken to hospital even after hospice did training with every staff member. He was left in his bed in his wet diaper from 7pm to after 4pm the next day and he was not fed or given anything to drink in that time frame. They wouldn’t have gotten him up and dressed if my mom and I hadn’t forced the aides to do so.

Would not recommend the facility. 3 Executive Directors in 8 months. Lack of oversight and accountability. Ask how long the leadership has been in place. How is a problem escalated after hours? What type of training or certifications do the caregivers have? Many lacked empathy.

I would tell others that I would never put another family member there. But would let them know how I walked in on the very first day with my mom's bed raised to the highest height and her safety rails were locked down. She fell out of her bed the very next morning after I called to alert them of the rails being down the night before. I had a meeting that day with the hospice and manager and she had assured it would never happen again. And she was supposed to have a mat that day. Never got it. It was a day later. The next night I came in she was in severe pain and had not been changed. She was sitting in urine and when I asked why? The night shift said the day shift did not change anyone and did not give her, her meds and when we looked at the logs for her medication. It had been 14 hours in pain and she was on a scheduled pain medication for every 6 hours. Disturbing in all areas of care. I believe her pain meds were being stolen bc simple talks with these people who worked there was like talking to a robot without any logic involved.

I lived here for a few months.. place is understaffed. I don’t blame caretakers. They did their best with what they had. None were trained to give medication. Was dirty, ran out of food..choice of breakfast one morning was a piece of toast and jelly or grits. Once served A bagel, no cream cheese and half a sausage. Served oatmeal on a plate with scrambled eggs and canned peaches..No fresh veggies served. Too many noodle dishes and nothing else served.. No matching dinnerware, utensils or glasses. Given a serving spoon to eat with. Dishwasher leaked over a month, before it was fixed. No napkins for a week. Place mats never washed. Took mine and friends to room and washed and took back. I have pictures of everything. Suppose to get laundry twice a week. Was lucky if got once a week and then if I sat in hall and ask them to wash them. May get back next day, if lucky. Took trash out of my room after 4 days. Would finally set in hall. No bathmat at shower and has slippery tile. Much more.

I give them a 1 on everything! All of my mom's clothes, shoes, hangers, family photos are missing. They was all the residents clothes together then randomly put clothes in peoples rooms. Someone else was sleeping in my mother's bed when I came to visit. Her mattress was saturated in urine. Comforter and recliner covered in feces. Her medication was not given to her. The washing machine broke several times and they went almost 2 weeks with clothes and sheets not being washed. They should have had the clothes sent out to be cleaned or use the washing machine in the other building. I had to buy her all new clothes and shoes for her new place.

The ED insulted my loved one on her first & only call to me. I could rarely get through to her. The staff dismantled his bed to change rooms 3 times the 1st week & he had nowhere to sleep for several days so I had to bring him home. They never had his medication in the system correctly which is very problematic for someone with a brain imbalance. I didn’t want to bring him back there but had little choice. They have no activities. They hire inexperienced caregivers who get frustrated & scream because they’ve not been trained. There were one or two seasoned caregivers out of the bunch. Until I wrote a letter to the Operations Director and sent her caregiving resources & a plan for implementing those resources, they had no caregiver meetings at all. I had to bring his gluten-free food in most days until I became worn down even though they said they could handle it, otherwise the food looked good. Placing my husband there further compromised his mental health & my physical health too.