Mustang Creek Estates

We visited Mustang Creek Estates earlier this week. The staff was very kind and helpful in answering our questions and providing a tour of the facility. The staff has been great to work with, quick to return calls and provide information. It is not the right place for our dad for now as he does not need assisted care at this time.

The staff are nice, even if not the most outgoing. We would prefer some more proactive care when it comes to hygiene and fluid management, but when mom asks for help they normally do. We also wish they could help with diabetes care. Housekeeping has improved over time. The move in was easy. The meals are good, although they are not specialized for diet restrictions. I would recommend this facility to anyone with budget constraints.

The facility is great! It is truly set up to make residents feel like they are in a home and family environment. I do wish communication from the staff and visiting doctor was better and more frequent. Overall, my mom is getting wonderful care!

I would say it's a decent place. Small community. Affordable as well. Staff could be friendlier.

The staff at Mustang Creek are friendly and accommodating. When I couldn’t M-F for a tour, someone met me on Saturday. Maintenance is on top of everything. I should have asked more questions about what staff can do and not expected to do for the resident.

Transitioning for my Mother was made easy by [name removed] knowledge and experience. For us Mustang Creek Estates in Keller was a Miracle. The home setting here is wonderful. The attention given to my Mom was great.This was the best place for her to be at end of life. Thank you Mustang Creek in Keller!

Overall Mustang Creek Estates Burleson tried really hard to work with you on price. The food was home cooked meals. Seemed short handed a lot. I feel the staff was overworked. But overall I was happy with them.

My loved one is currently a resident at Mustang Creek Estates Keller. Overall, the facility needs cleaning. Housekeeping needs to do more than wipe the surfaces and the kitchen needs an all over good cleaning.

We love the security and the small community. Everyone knows everybody there.I would recommend to others.

Chose based on the concept and price. I can do all of the things they are doing. Needed some help with occasional assistance. Mom pushed her call button 3 different times and no one came. Not acceptable. That's it in a nutshell. PS: resident must love rice, served often.

Picked this place because it was pretty new and clean. I would recommend, only if their loved ones were not active. For an active senior who's always been busy not enough for them to do to keep them occupied. They would basically be in their room all alone majority of the time. The place overall is in extremely clean and modern but just not for my mom.

Activities - Mom not interested in participating. All the rest dependent on who is working that day. Rate All care including cooking/serving is done by one aid for the 10 residents in the house. Some aids are very competent, friendly & able to multi task while some are not able to keep up the pace! I've talked to the manager about this. An expense that surprised me. All drugs including otc's have to be provided by their pharmacy. So those items like Tylenol, Metamucil, Prilosec , vitamins are an additional (higher than Walmart prices) charge. Thank you for your assistance finding this house for my mom.

My loved one was previously a resident at Mustang Creek Estates Burleson and his experience at this facility was okay. I have great respect for [name removed], she has a thankless position that she handles with grace. Everything was to our satisfaction except for the care. The staff would be very helpful and willing to help do anything that I asked. I just felt that they didn't have the initiative to help without being asked specifically. For example, brushing teeth, putting to bed- my loved one had a hospice tech who did those things, if needed.

Great option for a private-pay family member who needs living assistance but not full nursing home care yet. Activities and home-like setting. Safe and kind staff. We picked this community, because it is an affordable, home like setting

The community is great! It is exactly the type of environment my mom needed. The homes have an amazing family style arrangement for the living and dining areas. Meals are home cooked daily. Nothing about the environment feels institutional. The staff is very friendly, welcoming and loving. I cannot say enough great things!!!

Staff is consistent about giving meds. Staff is not consistent about other care - getting up in morning, getting to meals, getting to activities, getting showers/hygiene performed. My mother can do everything herself, but needs prompting & encouragement. Not only does MCE not have a nurse on staff or on call, the staff is not capable of basic first aid. Staff is not capable of other interventions (assisting with hearing aids, assisting with new dentures, prompting on physical therapy exercises). A final comment is on the high rate of turnover at the Frisco facility, from the Exec Dir on down. I am on site once or twice a week, and it is disconcerting how seldom I see the same person twice (after accounting for shift changes). On the other hand, the major reason we selected MCE was the homey, small building environment in which my mom could see and have meals with a small number of fellow residents. My mother has adapted more quickly and better to this than the larger buildings and resident populations she was in before.

Overall this is a good place and a great value. Turnover is very high, but I think that's an industry-wide problem. Care can be shaky at times due to turnover, better when there's continuity. The staff are friendly, and they take care of my mother and her needs. And the price is outstanding for what you receive.

They had extremely nice staff there. It was just a bit too old for our liking, and the rooms were that of what you'd find in an older house.

We toured with Mustang Creek Estates in Keller. It was a nice facility, but it was much too small for what we were looking for.

We did get off to a rocky start because my loved ones care needs progressed quickly, but overall they have been great to work with. The staff are very sweet and call with any updates, they seem to really genuinely care about the residents. I would absolutely recommend Mustang Creek Estates Frisco to other families.