Mustang Creek Estates

Our experience only lasted a couple of weeks at Mustang Creek Keller. Nice facility, good food, facility good for low maintenance/easy going elderly, but not equipped to handle difficult dementia patients -not even the memory care unit. Our mom was able to escape.

I am not really happy with the turnover at this community. There is never the same people there when I go to visit. The have hired a new director and management so I am hoping things may improve. The community is basically clean, however I have had to sweep her floor when I visit. The food is good and they have an open kitchen where you can watch them create the meals.

There are only a couple of employees that have any compassion for the residents and their jobs. It is sad to watch my Mom on camera beg for water and she no longer has her call button. They take it off constantly because they don’t want to deal with her. They constantly lose her laundry and the evening staff will not give her a shower. We wish we would have never come to this place.

Blatant disregard for any medical training. I you drop medications on the floor, do the paperwork. Do not pick them up and give them to a client. Do not trust them with your loved ones. They feed them raw, dried, doey, undercooked foods. They do not verify weather your loved ones have been taken from their home illegally, against their will and do not have or demand proper documentation to detain people against their will when they have their own home and personal loving care at their home. This place is a joke!

We have not been happy with this facility. Frequent staff changes. Untrained staff. Staff who are rude to residents. Meals are all from frozen foods. Limited activities provided to residents who do not have an activity room in there house. I found my dads house unattended for over 45 minutes-no staff in the building

The house itself seems clean enough, but the maintenance of the individual's room is poor. Specific needs for a patient get done once or twice, then don't happen again. Due to caregiver turnover possibly, and lack of integrity. Communication between patient, physician's assistant and medical assistant leaves much to be desired. My family member complains a lot about the same food items being served continuously. Need more variety. Director of MCE Keller does not return phone calls, nor seems to know what's going on. Ex: podiatrist care, medication care for patient. Famous quote from [name removed]: " I wasn't aware of that and if I don't know, I can't do anything about it!" Frustrating for patients family members that are trying to resolve issues!

My mother was in residence At Mustang Creek Estates, Sachse, for a total of six weeks this winter. It was her initial move into 24 hour care. The Day before my mother moved in the executive Director, left her job suddenly. This was an omen. We wish we had recognized but we had a contract and a deposit and did not feel we could back out. Staffing was entirely inadequate. The caregiver to client ratio is promoted at 2:16 but the caregivers are tasked with 100% of client needs, this means they cook, clean, administer medication's, dress clients, help them transfer in and out of bed or bathrooms, do laundry and are also expected to bathe clients twice per week. This is entirely impossible with full care clients. Additional staff promised to help with bathing or laundry never materialized. The caregivers were kind and well intentioned, but did not have any formal medical training or certifications (not certified medical assistants or LVNs or med techs) and did not always appreciate the timely nature of my mother's medication's for Parkinson's. Her medication dosing schedule was haphazard, resulting in her feeling uncomfortable, shaky, and more unstable than when she entered the facility. She fell several times in her first two weeks. This will happen in the best of situations, but here there were staffing issues that certainly contributed. Physical therapy and speech therapy never materialized, the few visits that happened initially were haphazard and poorly scheduled. The PT was unable to give a schedule to avoid times my father needed to take her out for medical appointments or other appointments. There were absolutely no activities to engage residents, at least observed on daily visits for six weeks. Laundry went undone, and when my mother's falls left her sheets bloodied , my father requested that they be laundered. After a week of daily visits and still the same sheets, he took them and her laundry basket home and started doing her laundry himself for the rest of her stay there. After four weeks, we started to look for another facility and once identified moved out of Mustang Creek Estates ASAP . She is doing much better in her new facility, getting her medication's on time from a certified med tech or LVN, being supervised for her transfers, getting regularly scheduled speech and physical therapy. The day she left Mustang Creek, the house manager also quit. He was kind and attentive and trying to do his best, but simply overwhelmed. I think they are better off in another location . New executive director started the week that my mother left. perhaps with better administration and leadership things will improve, but I would proceed with caution in considering this facility.

My mom wasn't able to reside at Mustang Creek. She passed away before we could get her there. If end of life care is involved, families need to investigate and plan for that carefully with Mustang and their Hospice. The house staff is energetic, thoughtful and caring.

My loved one was previously a resident at Mustang Creek Estates Sachse. Overall, the facility seemed very understaffed and it affected all areas. It was all terrible to witness.

We just moved our mom to Mustang Creek. They are so understaffed maybe 1 person in a house at a time or 1 person in 2 houses. They work double shifts and do not get paid enough. People are always late or never show up at all. They are supposed to do laundry once a week and you have to stay on top of them to make sure it's done. Bathrooms are supposed to be cleaned daily my mom's toilet had feces on it for 3 days until I cleaned it myself. They make it sound like the best place ever SALE SALE SALE you! They don't even ask you about insurance. They use Trinity Pharmacy well our mothers first Pharmacy bill was [removed] because it was out of network. This is all new to us this is something they should go over with you. They should tell you make sure your insurance is in network with our Pharmacy. The director just tells you what you want to hear or she just walks off while your talking to her. She manages 2 sites. She doesn't know if she is coming or going. Yard needs grass.

Management was not given the tools, resources or finances to deliver adequate staff or quality care, corporate didn't help them or care either. Corporate for this facility did NOT return calls or answer complaints despite many attempts! The units are understaffed especially the evening shifts. Some staff were very immature and not well trained, one in particular was more concerned with visiting favorite residents and how her nails looked than caring for clients. There was never enough staff on duty and they heavily relied on 2 specific staff to do everything ! Some staff were not trained or qualified to deliver care but they were breathing bodies to fill the gap. Nursing care itself cannot be relied on or trusted to be given without you monitoring if it was done. The so called medical Dr. they claim is on call is a joke IF you call him you will only ever speak to a office staff and a PA. The rehab was a choice of 2 one was totally negligent and the other not much better. If you have a person you truly love don't put them here UNLESS you are willing to be there daily and make sure they are cared for properly and have an outside medical resource. As far as activities go they were designed for primary children not for adults or even for adults with limited ability. Entertainment consisted of a tv in the living room turned to whatever the staff person wanted. One day they were watching a horror movie which was inappropriate and disturbing to many. This place looks nice but what you see and are told is not what you get! I would never recommend them to anyone, unless the person is totally able to care for themselves 100% and is 100% mentally competent and can verbalize to family any inadequacy. Perhaps they have changed since my experience but I say beware and be watchful if you put anyone there.

My loved one was previously a resident at Mustang Creek Estates Keller. Overall, our experience at this facility was poor. There were two Aides on each shift. I observed both of the Aides leaving the facility with no one there to take care of the residents. Custodial services were not provided as promised. The meals were not provided on time and were of poor quality. I would not recommend this facility.

They have separate housing for the residents depending on the level of care that is needed - our loved ones bedding was only changed twice in a couple of months. It was not kept clean. There was not enough staff to get things done - there was 1 person trying to do the laundry, cooking, showering and cleaning and it was just way to much. A lot of the staff were nice but just not enough. The meals were inadequate, nothing was really fresh like vegetables. The portion sizes were inadequate and if they did not have anything for them to eat that day they would just order fast food.

The individual house keeping within our loved ones apartment definitely could of been better. The director [name removed] made our family all these different promises that just were not kept. They also just did not seem to be able to keep adequate staffing on the memory care side

I would say to not go to this community. We liked this community in the beginning and moved all of my loved one belongings in. Then there was a turn over in the staff and everything changed. The new staff were not as well, no activities, the cook was not as good and things just did not go as we hoped. My sister does not even want to stay there any longer. I just felt like they should not have changed everyone at the same time.

This was a poor experience. There as a care yelled at us because we walked in for the tour unannounced.

My mother was aware of her surroundings and knew her children when she was admitted. She lost about 8 pounds her first moth. She passed away after a total of 3 months weighing less than 90 pounds. Started out at 128 pounds. The don't give 2 snacks a day. Only allowed 1 cup of coffee, never get to eat what they want. It was all a lie! Rarely more than 1-2 care guests 14 patients. If you don't show up they leave them in bed. Staff do not have memory care training. Never had soap or hand towel to wash.

In the beginning, this was a great fit but the recent turnover has us questioning our decision. We feel that they are understaffed at the moment but the folks they do have are quialfied. Communication is good and they do return our calls quickly.

I would tell others looking just make sure that if your loved one is more of a dementia patient to really talk with them about how they deal with that. Our expectations and the level of care were very different. Due to our experience I would not recommend.

Three things. 1) When we finally did get to go in person to see my loved one, every time we came for an appointment, they never got her ready for our visit. 2) She was never in her own clothes. When we saw her, she was always in somebody else's clothes. 3) While she was there, she developed bed sores and pneumonia, and became completely bedridden within 3 months. Because we weren't allowed to see her, we didn't know until it was too late. She was in memory care, so she couldn't verbalize to us what the conditions were. We removed her as quickly as we could.