Mustang Creek Estates

My mom has had a bit of a rough start here, she had to go to the hospital and then rehab but I was very pleased that the staff here, came to visit her while at both. Now that she is back they felt that it would be best to move her to the memory care house which has only 16 residents she has a private room and they even helped move her stuff to her new residenace. Mom is doing very well, she enjoys joining everyone at the dining table, she is eating well and she likes visiting with everyone too. They do keep her busy during the day and are working on different activities to change things around. I would definitely recommend this community.

It is proven to be a cost effective place for my mom. They had let us know that there is change with management, right now it's not the best but I am confident all will get taken care of. The residents wear a necklace with a push button. We had an a/c issue and they accommodated our rent for 7 days. They are responsive with what we need. There are 5 buildings and each one has 15 residents. They have their own kitchen to prepare meals and the 15 residents sit together,it is not cafeteria style. One of their selling points is all the help is included with the rent, not added to the monthly rent or a la carte.

This community seemed clean when I visited. The people I met were nice, however this community was a little more expensive than we were looking for. The food was good. I heard from some people that the staff were not as attentive as they said they were. They seem to be a little understaffed.

i was very pleased with the community, that is why I choose this one. The care I received was very good, the staff was friendly and well trained. The facility was very cleanly and it was just a overall wonderful environment.

Good for the price but understaffed. My mother falls at least once a week and is usually dirty when I visit because she is difficult to bathe. The staff are kind but have heavy attrition. Would be better with lower staff to resident ratio, even if unskilled just to monitor residents.

Food is average at best. Very high turnover. Tons of miscommunication and the Keller location is poorly managed. Entire management team at that location is new. Overall sales and marketing was a 5 including incentives offered. Management of the location, food and support of my mom once she got there

Not enough supervision of residents in my opinion. Room size good. Meal portions small. But I know my dad has a better appetite than people his age.

Let me preface my answers first. Our experience with Mustang Creek has been a rollercoaster. When we first got there I would have answered 5 for all the questions. There are new people in charge now and things have changed. Still a nice place. They just hired a new cleaning person. Just hired a new activity director so things are just starting up. It's still the best priced place we have seen. The worst part of it is management. They are in charge of hiring and firing. They seem to let go the good workers and keep some bad ones. If they keep this activity director she is going to get this place back to awesome with all the stuff she wants to do. I just wish management would listen to the things I tell them aren't working and fix those problems.

My husband did not participate since he got hurt on the first week I moved him. I think they need more help for the house my husband was in. Particularly on weekends. They are not able to provide sufficient care to their residence. Some of their employees do not know how to care for the residence or afraid to take care of them. I tried to help a lot to take care of my husband since I was there all the time. I made sure he is taken care of. I have real issue on how they manage the medications. There are some good workers who cares about the residence and some could careless. But that is probably through in the industry. I think having 2 people doing the caring for residence plus doing the cooking and cleaning at the same time is too much for workers. They need at least 1-2 more people dedicated to taking care of the residence. I do love the idea of fresh cook in the house but it takes a lot of time for the caregivers. And caregiving suffers because of time spent cooking and cleaning the kitchen area and sometimes the entire house plus laundry.

Medication administration is very sketchy. The rooms are not cleaned well. Incontinent care is terrible. I would change facilities if my husband was healthier. Transportation to medical appointments is very difficult to coordinate. The administration is rarely on site, difficult to communicate with

The food is terrible and the kitchen is always dirty. Staff needs to be cleaning in idle time. Seems that most of the time there is no staff present in the home unless it's meal time. However, the staff is courteous and helpful when needed. Activities are good and residents seem to like this.

The facility and staff were very nice, polite, and worked with my mom. That was not easy. My mom made it challenging for them, but they continued to try. She was in the Assisted Living Plus building and she was able to get out. The door is not locked. But an alarm will sound when the door is opened without putting in the code first. This place did not meet my mom’s expectation because she came from an Independent Living place and wanted the same accommodations she had there. She complained and had drama everyday so we moved her out. They said they have activities but I never saw any. I did not get to meet the Activities Director. My mom never spoke about any activities when I asked. So that is something I can not give a personal opinion about.

My family member has been at Mustang Creek since mid last year and I was there several days a week making sure that he was well taken care of & that he got settled in. The caretakers are very nice and helpful but you must understand that they aren't nurses (and they don't necessarily think like a nurse either) so they do their best with the training that they received but they don't completely understand that caring for senior citizens is so different because they don't heal as quickly, not all of their symptoms are "just a bug" & go away. I'm learning as I go on this caregiver journey that a fever can actually be a symptom of a UTI, getting physically ill & erratic behavior can be too. Unless you see these things in your family member, it's hard to grasp. That's just a few examples. The caregivers are really caring and they do their best to do all that this job requires, like caring for all of the residents, changing diapers, cooking food, giving medications, doing the laundry of the residents, bathing residents, keeping the house clean, etc. This isn't all their tasks, it's just a peek of what they do, as a family member, you must be available, visit regularly and be your loved ones advocate! They really do need you. That is so important! It doesn't matter what facility that you research, they all have issues that need to be addressed & some are worse than others but you also won't necessarily know until you put your family member there or you see reviews. It's not all negative, please don't think that, it's apparent that each family that has a loved one in any facility, must be there and be their advocate when they need it.

Our biggest complaint is the pharmacy they require us to use. Deliveries come from Carrollton and they have made mistakes, such as leaving out a prescription. I think the small house community is better for elderly people who have memory issues or can be overwhelmed by moving around large facilities. Each resident has a private bedroom and bathroom. But that also reduces the activities and space for doing things. The care givers get to know them very well but like all facilities they have a high turn over rate. Mustang Creek has been a good place for my mom and dad.

They have improved since we moved her in but initially we had issues mainly with inattentive staff. I would move some to a 4 after the changes were made. I had to complain about the smell of urine every time we went there initially due to them not toileting the residents. That has vastly improved. I would recommend them at this point. They have been responsive to complaints and taking care of the things that we have asked them to take care of. I would have preferred not to have to complain, but the fact that they fix the problems is a good thing.

We had a rough start. Medications were not available upon move in. Staff told us we had to administer Medications until their pharmacy provided the Medications. Communication is only done when the family approaches. Showers and toileting are not done as stated in the care plan. Showers 3 times a week and toileting every two hours. Activities not done as per the calendar. Staff do not appear to be adequately trained.

I would recommend to others that need a budget friendly option. It's not a perfect place and employees are disgruntled with management so that makes it difficult at times. Management says they are putting procedures in place to change that but the residents do feel the effects. I would pursue other options if I was able to pay more. We picked them because of the price and it is one mile from my home

I loved that they had a flat rate that was inclusive of the care that was needed. They were disorganized on the communication and care regiment. Yes, I would recommend this community to other families because of the price

The experience with Mustang Creek Estates was ridiculous, they charged us so much money & my mom was there for like 10 days maybe.... and we ended up paying over [amount removed] for those few days & then they had the nerve to send me another bill after that for [amount removed] & I refused to pay anymore & I was threatened that I would be sued. I payed it. I will never deal with that place again. It was the Director that was in charge, that woman is a nut job. She has since left there & gone somewhere else but I will never deal with that woman ever again anywhere. She is one of those kind that knows everything about everything & doesn't care what you have to say or what you know.

They could improve on staffing, lots of turnover but that's in every healthcare field these days. The staff they do have that has been there are great! Very caring and accommodating.