Mustang Creek Estates

My family member was first in Memory care due to room availability then moved to Class1 home. There have been some issues that the staff is addressing. Management has made improvements for the best care. Staff is friendly and willing to assist both the family member and client. Mustang prepares 3 well balanced meals daily and assists clients with bathing room cleaning and meds. The pharmacy they use is more expensive but pills are packaged for convenience. At this time we are pleased with their services and don't plan on making any changes.

I feel there should be more workers present at all times. Duties such [removed] meals, doing laundry, mopping up accidents, etc. definitely limit time to oversee residents. One additional worker per shift would most likely cut back on burnout leading to lots of turnover.

We toured at Mustang Creek Estates, and I really liked the community a lot. While I liked it, I did not feel it would be the best fit for my loved one. I felt the environment and the small size of the community would not be suitable for her.

I toured at Mustang Creek while looking for a place for my loved one. I thought the community was nice, but I didn’t really care for the set-up of it. The community featured a centralized living and dining area with separate room and bathrooms. It kind of reminded me of a sorority house.

My mom has had a bit of a rough start here, she had to go to the hospital and then rehab but I was very pleased that the staff here, came to visit her while at both. Now that she is back they felt that it would be best to move her to the memory care house which has only 16 residents she has a private room and they even helped move her stuff to her new residenace. Mom is doing very well, she enjoys joining everyone at the dining table, she is eating well and she likes visiting with everyone too. They do keep her busy during the day and are working on different activities to change things around. I would definitely recommend this community.

It is proven to be a cost effective place for my mom. They had let us know that there is change with management, right now it's not the best but I am confident all will get taken care of. The residents wear a necklace with a push button. We had an a/c issue and they accommodated our rent for 7 days. They are responsive with what we need. There are 5 buildings and each one has 15 residents. They have their own kitchen to prepare meals and the 15 residents sit together,it is not cafeteria style. One of their selling points is all the help is included with the rent, not added to the monthly rent or a la carte.

This community seemed clean when I visited. The people I met were nice, however this community was a little more expensive than we were looking for. The food was good. I heard from some people that the staff were not as attentive as they said they were. They seem to be a little understaffed.

i was very pleased with the community, that is why I choose this one. The care I received was very good, the staff was friendly and well trained. The facility was very cleanly and it was just a overall wonderful environment.

Pros - The cleanliness and cctivities Cons - Food, Staff (workers constantly yelling at each other), Very small apartment, Infrequent showers.

1: Overall experience was good. We did notice the low staff at each house. There was times we couldn't get in because there was one person working and went to another house to help there. 2: It was clean no issues there. 3: Staff was friendly and helpful at times. 4: Quality of care was overall good, some days could've been better. (Short Staffed) 5: Administrative staff were kind. 6: Food was good on some days but if what they were having for any meal and my mother in law didn't eat it due to her teeth. So she ended up not eating. 7: Activities, she wasn't really interested in that. 8: I truly believe that it's a little over priced. I'd say If it was fully staff and everyone had a job to do it would make sense. But at the time she was there it was not worth $4,000 a month. They never would make sure she'd take her meds or eat.

Feedback from my siblings: I believe the staff were friendly and they care about the residents. They are overworked and most likely under paid. The last six months we took it upon ourselves to clean her room. There was more than one occasion that the sheets were soiled. I do know that this is a monotonous job and I appreciate the staff. For the amount of money [removed name] paid, this facility really could be more cognizant of making sure the residents and their rooms are clean. I believe that there’s more that they can do to have family members come and visit that live close by. I never saw anyone there. I thought it would be nice if they had some kind of a support group with the families. Possibly a Facebook page or a chat room for the families. There is a lot of staff turnover. Maintenance was slow to fix problems, like cabinet door in kitchen off hinges and front door handle falling off. It seemed they could use an additional set of hands the days we visited. Appeared night staff was less diligent with regards to cleaning often leaving the day staff to clean up old, dried messes. Constant urine odor. Overall, the staff was friendly.

If you are not limited in your mobility to visit from one house to another it is great but if you have to depend on someone else to help you it's not the best

Management not hands on or helpful staff was not always aware of things. [community removed] was better but still 3 due to my dad had issues with another male patient that got physical and no one would explain what happened. he was sent to ER and i was notified

There's a lot of staff turnover and no night staff to help. The short staff have too many people to help so patients have to wait their turn if need assistance.

Seems to be short handed a lot . Food isn't that good and the "always available food" isn't usually available. The good employees have to make up for the not so good ones and that causes some issues.

Good for the price but understaffed. My mother falls at least once a week and is usually dirty when I visit because she is difficult to bathe. The staff are kind but have heavy attrition. Would be better with lower staff to resident ratio, even if unskilled just to monitor residents.

Food is average at best. Very high turnover. Tons of miscommunication and the Keller location is poorly managed. Entire management team at that location is new. Overall sales and marketing was a 5 including incentives offered. Management of the location, food and support of my mom once she got there

Not enough supervision of residents in my opinion. Room size good. Meal portions small. But I know my dad has a better appetite than people his age.

Let me preface my answers first. Our experience with Mustang Creek has been a rollercoaster. When we first got there I would have answered 5 for all the questions. There are new people in charge now and things have changed. Still a nice place. They just hired a new cleaning person. Just hired a new activity director so things are just starting up. It's still the best priced place we have seen. The worst part of it is management. They are in charge of hiring and firing. They seem to let go the good workers and keep some bad ones. If they keep this activity director she is going to get this place back to awesome with all the stuff she wants to do. I just wish management would listen to the things I tell them aren't working and fix those problems.

My husband did not participate since he got hurt on the first week I moved him. I think they need more help for the house my husband was in. Particularly on weekends. They are not able to provide sufficient care to their residence. Some of their employees do not know how to care for the residence or afraid to take care of them. I tried to help a lot to take care of my husband since I was there all the time. I made sure he is taken care of. I have real issue on how they manage the medications. There are some good workers who cares about the residence and some could careless. But that is probably through in the industry. I think having 2 people doing the caring for residence plus doing the cooking and cleaning at the same time is too much for workers. They need at least 1-2 more people dedicated to taking care of the residence. I do love the idea of fresh cook in the house but it takes a lot of time for the caregivers. And caregiving suffers because of time spent cooking and cleaning the kitchen area and sometimes the entire house plus laundry.