Mustang Creek Estates

We liked this community and the area it is in. The people were nice and they did seem to offer some nice amenities. This community, however did not have an opening when we toured it.

This is a great place and my brother enjoys living here. The staff are great and the community is well taken care of. The food is made on site and he seems to like it. They always have a nice calender of events. I would recommend taking a look at this community.

My dad is very happy here. He likes the size and it feels like a home, instead of hospital or nursing home. He enjoys the ability to visit the other houses. The staff is very friendly and he already feels they are apart of his family. It is always clean and the staff is very friendly and seem to enjoy their positions.

It is a work in progress for my aunt since her move to this community. Overall we know she is safe and being cared for very well. Her health isn't doing the best, but they are trying their best to care for her and her needs. They have a very caring, concerned staff. They do a good job with keeping the community clean, and neat. The residents aren't very pleased with the meals, there's some room for improvement in that area. This wouldn't be the first place I would recommend, but it is the second.

In July 2015, after a prolonged and difficult journey into dementia, I placed my wife into the care of Mustang Creek Estates, Frisco, TX. Although this was personally and emotionally hard, it was a decision I do not regret. Mustang cared for my wife as family, giving her every special attention possible. The staff and senior supervision was excellent. Dementia is never easy and alway unpredictable, but Mustang made this part of the journey a caring and loving experience for all my family including the event of my wife's recent passing. I highly recommend Mustang.

I think they are fabulous. The only issue we have had has been with the communication with the pharmacy, and the doctors. That's not on Mustang Creek though they are awesome.

They assigned my Mom to a house and later got a complaint from [name removed] stating that my Mom really needed more care than she thought, wanted me to change her to another house, we can afford to pay more right now and she hadn't even really allowed proper time for my Mom to acclimate to new surroundings, Mom is finally beginning to visit with other residents and make friends so really do not want to move her again especially as she has dementia and I feel moving here would not be beneficial, my Mom's hospice nurse feels she doesn't need to move right now. Also feel it is not my problem that they didn't evaluate her properly before determining what house she needed to be in especially when there is a difference in monthly charges, they need to do a better job on initial placement

Staff has been very helpful and kind. Activities are great!! Mom says food is good.

Like many other facilities there is a lot of turnover. It is better than most from my research, so yes I would recommend the community to other families based on the experience so far.

Families have to stay on top of staff to make sure they do what you expect them to do. Timing and delivery of meds not always on target. Most of the staff were caring, but we did witness the opposite more than once.

They were willing to provide the extra care and service he needed. They have a cluster of homes in each location. For different levels of needs.

Staff is caring and loving. They make it as close to a home environment as possible. Rooms are small, but adequate. Amenities are pretty standard.

They worked with us on price. Seem very helpful and accommodating. Seems like they come and go. Activity directors. So that impacts the frequency.

The communication about my grandmother's condition and needs has lacked, especially with turnover. However, the care for her has been good.

Great staff, caring and passionate. Could've been better if they were fully staffed and actually took time to make sure the patients are actually taking their medications. But other than that, it was good overall. They are super nice. But they are extremely understaffed. There was numerous times we couldn't get in the house she was in because nobody was in the house to open the door that was authorized to do so. And they do not watch the residents take their medications to make sure they actually take them.

Most of the staff do a good job, especially the weekday staff. The weekend staff seems to fluctuate and is not always as good. The director is very responsive. Food- they frequently do not have the food supplies to make the meals listed on their menu. And the staff making the meals, depending on the person, don't want to take the time needed to make a good healthy meal. The same two staff working that day do all jobs in the house, including making meals. Activities- they seem to have several activities going on during the month. The property has 6 different houses and the activities take place in various houses. It can be difficult for residents to get to the activity in another house and takes a lot of coordination to have a staff member get them to another house.

Everyone was very friendly and supportive. Administration was a bit slow responding to some questions, but super fast on others. Would definitely recommend the facility.

Very nice place, staff is great a little pricey for anyone who is confined to a bed and unable to participate in activities and the staff is very short handed on the weekends especially Sunday. Overall the staff has been very thoughtful and helpful. I would recommend this place

Recently moved Mom into the Memory Care House at Mustang Creek. From our first initial meeting the staff went above and beyond to help get her placed and were genuinely interested in her well being. From the minute we pulled up to move her in, staff came out to greet her and help get her out of the car and settled inside. Mom did not do well at her previous facility but I feel like with the house like setting and smaller numbers of residents, Mom gets the care she needs. All the staff I have met are extremely sweet and friendly. I have been very pleased with Dr. office they contract with as well. the Pharmacy. It's a big relief to see Mom thriving, more stable and smiling again.

I liked that it was a small setting, not a lot of people in one house and home cooked meals. Considerate, caring, attentive staff. Facility is good. Seems to be kept up fairly well.