Mustang Creek Estates

Mustang Creek Estates has been a great place for my elderly mother. The Director and staff have done everything they can to make my mom feel at home. Her private room is cleaned at least once a week. They wash her sheets and clothes and help her with daily bathing. Mom doesn't have to worry about food, because they cook three meals a day for all the residents. The activity director plans monthly activities which sometimes include leaving the property. A nurse comes to check on mom twice a week and she also has a nurse practitioner who's available. One of the perks is the staff takes care of giving mom her daily medications. They even have a hair stylist who mom sees once a week. This is mom's second assisted living home, and hands down the best!

Excellent and attentive staff

The staff members here have gone above and beyond my expectations in caring for my Mother. They really take care of her like she was their mom and everyone here is family. It is a small facility with only 16 residents and they have a good ratio of staff to residents. The meals are prepared in front of everyone and my mom really loves the food. For activities, they have a choir, games, and the kids from the school across the street come and visit. This facility looks like a home and it’s beautiful. I would recommend this community to other families.

We liked this community and the area it is in. The people were nice and they did seem to offer some nice amenities. This community, however did not have an opening when we toured it.

This is a great place and my brother enjoys living here. The staff are great and the community is well taken care of. The food is made on site and he seems to like it. They always have a nice calender of events. I would recommend taking a look at this community.

My dad is very happy here. He likes the size and it feels like a home, instead of hospital or nursing home. He enjoys the ability to visit the other houses. The staff is very friendly and he already feels they are apart of his family. It is always clean and the staff is very friendly and seem to enjoy their positions.

It is a work in progress for my aunt since her move to this community. Overall we know she is safe and being cared for very well. Her health isn't doing the best, but they are trying their best to care for her and her needs. They have a very caring, concerned staff. They do a good job with keeping the community clean, and neat. The residents aren't very pleased with the meals, there's some room for improvement in that area. This wouldn't be the first place I would recommend, but it is the second.

In July 2015, after a prolonged and difficult journey into dementia, I placed my wife into the care of Mustang Creek Estates, Frisco, TX. Although this was personally and emotionally hard, it was a decision I do not regret. Mustang cared for my wife as family, giving her every special attention possible. The staff and senior supervision was excellent. Dementia is never easy and alway unpredictable, but Mustang made this part of the journey a caring and loving experience for all my family including the event of my wife's recent passing. I highly recommend Mustang.

I think they are fabulous. The only issue we have had has been with the communication with the pharmacy, and the doctors. That's not on Mustang Creek though they are awesome.

The feedback is that they took good care of mom for the most part. When they lost their director, there was some shakiness. But that happens with all transitions of power. They were good people. Lost a lot of great people with turnover. When we brought mom home, there was definitely something weird going on with the clothes. It's like she had multiple people's clothes and not her own hanging in the closets. Other than that, they were great, and they loved mom. That is the most important part.

Location is inviting and homelike. Much better than a hospital or nursing home. More quiet/peaceful. Workers have compassion and are very kind hearted to the residents.

Great staff at the visit and during the sign up process. Not so clean some days. More than once his bed sheets were soiled and dried. Meaning they had been soiled for a while. Weekly room cleaning didn't seem to happen regularly. Staff was always cordial and friendly and answered all our questions. As it happened our resident was there only a month before passing away. I do think the staff tried to engage in activities and make him feel at home. However he wasn't interested. Our resident felt that he was not getting enough to eat. And when he asked for more he said the amount offered was not much. We had specifically asked that they give him as much as he would eat because he had lost too much weight during an illness. It was very expensive. We chose Mustang Creek Estates in Sachse because I had a friend who was well cared for at Mustang Creek Allen. I was impressed with the staff and their care for her. But chose Sachse over Allen due to proximity to a family member. I thought company culture and training would be similar at both facilities but I was wrong.

Small campus footprint and intimate house setting with a covered porch has been ideal for our mom. Mustang's AL houses are best for loved ones who require minimal oversight and non-certified staff. They could improve on the food by having less repetitive meals and more variety of main courses and vegetables.

We moved dad into assisted living when he got out of rehab. He was very hesitant at first but with the excellent care he received his overall health and strength has improved. The staff in Building E has been exceptional and they take such good care of him. 3 meals a day, help with meds, housekeeping and checking on him have proven to be the help he needed to regain some independence.

It's is good but not great. There are good aides that work there and some that are a little lazy. Overall, my mom says the food is good and enjoys the community activities.

I would like to see them get our loved one in the shower more often, but it is difficult for her situation. However, overall it is a good value, the staff is nice and I would recommend them to other families who may need a place for their loved ones.

The house workers are friendly but the employees were not considerate of all the clients' wishes/beliefs/needs. Home cooking does not mean half cooked, raw, doughy, dry. Since when is extremely loud and obnoxious music appropriate for elderly or dementia patients. It is a nice place for someone who needs supervision and companionship. Be aware of improper handling of meds. Listen to your loved ones.

I believe I am getting good value for the price. Staff is very friendly and I have not had any major concerns. My mom is very happy there her only re occurring complaint is lost laundry. I worry about her bathing schedule, as she says she doesn't always get a shower. Staff says she gets a shower 3 times a week, my mom is in memory care so I can't fully trust her her opinion

My husband has an illness that has made him wheelchair dependent with great difficulty getting in and out of his wheelchair resulting in frequent falls that I was unable to care for him at home. He was not happy about leaving home to go to assisted living facility but he has said that the majority of the people who work at Mustang Creek Estates are very nice and the food is good, although he wishes for greater variety in the meals. (For example , he’s grown tired of scrambled eggs for breakfast.) He is a lot younger than the other residents in his house so he’s not one to play bingo or to do other activities offered at Mustang Creek Estates and there are many on the calendar. Most importantly, he is well taken care of.

I liked the home type atmosphere, it's very close to my house and it was a good price. They have struggled a bit with their staff, but have finally found some good people. The food was not that great at the beginning but has seemed to be on an upswing recently along with the new staff. My mom is happy there.