Morningside Elite Management

The initial visits were nothing short of spectacular. The Administrator and Staff were wonderful and we thought this would be a perfect place for our loved one who could no longer be cared for at home. Unfortunately, Memory Care. Second day not allowed to use the walker, saw first handed rough treatment when being changed in bathroom, etc. In the main area (not in the assisted living) the temperatures were set extremely low air conditioning all residents had light clothing on and most were freezing. Sheets in room had urine on it but bed was made. Of course, pneumonia. Was there under a month more than half the time in the Hospital. There were so many things wrong with this place and they were extremely understaffed. The Administrator at the time tried to be helpful and a few of the Staff were very good but our loved one lived a nightmare. Ask the opinion of anyone who works at nursing home locally. My intention was to relocate my loved one but unfortunately she passed.

I visited Poet's Walk and was generally impressed with their program. When I visited I thought I was ready to move my wife from another facility. So, I put down a $[removed] non-refundable deposit to hold a room for 30 days. After about a week I decided I really needed more time to determine whether I actually needed to move my wife. I contacted the Exec Dir and the salesman and told them I thought it only right that I release the room for them to rent to someone else. My hope was that they would reconsider returning my deposit since it was to their benefit that I released the hold on the room 3 weeks early. No such luck. They held to the non-refundable policy.. Since this experience, I have visited 3 other facilities which were either similar or superior in their programming. All were well under the $[removed] per month at Poet's Walk and all were very low pressure. I have heard from 3 other sources that Sales at Poet's Walk tends to be high pressure, That was my experience, as well.

This community was not the best, they forgot that we were coming it just was unprofessional to me and did not feel like the place we wanted for our loved one.

This community was not community orientated and felt more like a hospital with medical carts in the hallways. There also was a high sales pitch which was uncomfortable to me. The community was also older and could have used some updates.

So upon moving mom out the mail issues have been a nightmare. They don't have individual mail boxes for residents so because sunrise sorts all mail in house you cant forward mail through the post office if you move out. major pain. they also only speak to POA about any medical issues. This does not work, so if they hospitalize a resident and cant reach the POA they will not tell any other of the residents immediate family what happened, or that the resident is not in the building. The Dr is an issue when they plan to put all memory issue on a self until the get the "know" the resident, mean while the resident ends up spending more time in rehab for breaks due to falling than in Sunrise over a 6month period. Listening to all that know the resident especially the ones who spend the most time with health care even if they are not the POA is extremely important and not done at Sunrise.

If your loved one is able bodied with only minor dementia Poets might be okay. The quality of the care seriously declined during the past year. While a few staff members are exceptional , most of the caregivers are short term, untrained, and uncaring. I do not recommend Poet’s Walk.

The friendliness and caring are not genuine. My father was there for only 1 day and when we tried to communicate with them they would return calls until weeks later. they were always available before we moved in but when we moved out they were always busy and not available. I would not recommend this community to others.

My mom lived there several years and the service has gone downhill since Senior Lifestyles had taken over the facility. They wasted a bunch of money in redecorating while cutbacking the actual services and care while instituting unfriendly rules. When she first went to live at Morningside House, I was comfortable with the care she was getting and they handled everything. Once Senior Lifestyles took over, it seemed like I had to do all of the work. Most of the veteran staff left because of poor management and it seemed like there was a revolving door of staff. We had several facilities issues and the staff seems pretty unhappy with the current management.

My husband was a resident at Poet's Walk for 5 days in January 2019. I brought him home due to lack of good, quality care. He was left to shower unattended, his medication was given incorrectly at least twice and a Plan of Care was not established. Poet's Walk did not live up to their contractual agreement so I brought him home. I would not recommend Poet's Walk for your loved one.

My husband was a resident for 5 days in January 2019. I brought him home due to lack of care. His medications were given incorrectly more than once, he was left unattended to shower by himself and a Plan of Care was not established. Poet’s Walk did not live up to their contractual agreement so as his advocate and wife I brought him home. I would not recommend Poet’s Walk.

The environment is friendly but the staff/resident ratio seems very low; care level seems inconsistent; attitude of nursing staff is inconsistent

much older facility;1 year new ownership;making changes to procedures;a bit cramped space;Is a Memory Care type facility

much older facility;1 year new ownership;making changes to procedures;a bit cramped space;

My mom is in this community for care. The staff seems to be over worked. The staff does not return our calls when needed. The staff seems to lack communication issues. I was given the impression that they had a doctor on staff. The community is clean, I would not recommend this community at this time due to them maybe not have enough staff. The menu was appealing.

We originally loved the idea of Poet's Walk for Mom, but their sales person/representative was VERY pushy, which was the last thing we need in our situation. We will be looking elsewhere...

Looks fine from the outside. Inside it seems a little dirty and worn. This was the only facility where I smelled something bad. Staff did not seem engaged with residents. Every facility I have toured has residents sitting in the lobby, but this place had people sitting in the halls. It did not strike me as a happy place. On the plus side, there are some very nice outdoor areas, and it is close to shopping.

My father has Alzheimer's. He is often left with a messy diaper all day. Hospice leaves plenty of diapers for him, but they are used for other residents. His elbows are badly bruised from his wheelchair being carelessly shoved through doors. There's more to say but it hurts too much to keep going.

small rooms, pull cords in rooms. Pricey for what they have to offer.

They say that Communication is the pillar of the company. I can tell you from first hand experience that is not. You can't reach anyone at night about 70% of the time . If it were an emergency you can't reach anyone at the front desk. Even when you do and they transfer you to the floor no one answers the phone on the care floor 80% of the time. You call a staff member weeks or months go by with no return calls . Both my sister and I called the CEO's office and left messages. My sister reached her and [name removed] said she would call her back the next day. Never a return call. I finally got so aggravated for the lack of consideration of professionalism I kept trying to reach [name removed] the CEO. Finally spoke with her and told her about all the problems reaching her staff members and lack of communication. How in all their literature they talk about how communication is the pillar for their company and her as a CEO should be setting standard. I do not recommend this facility.. look elswhere

Facility severely is understaffed and the staff is undertrained. Unless your family member needs minor assistance with activities of daily living, they will be subjected to lying in their own filth. Universal precautions are not used and put entire high risk population at risk for infectious disease. If your family member needs assistance with feeding, that does not occur on a regular basis (goes back to understaffing) and malnourishment is evident in some of the residents. If you brought nice clothes for your family member to wear, those will disappear in a matter of days, and you will find your love one attired in clothes that are obviously left overs from residents who no longer reside at the facility. Horrific injuries may occur, that are undocumented and lied about. Unless you plan to spend 24 hours a day at the facility, or hire a 24 hour private duty nurse, this is not a facility that can properly care for our most vulnerable loved ones