Morningside Elite Management

They didn't give my dad a chance. They called an ambulance and sent him to an emergency room after only 2 nights. My mom had to pay a fortune and hire an aide. I watched the hired help there sitting there on their phones. Also, my mom didn't get much money back and going to emergency room for someone with dementia was terrible.

MH will have their doctor evaluated you loved one prior to accepting them. Of course, this is said to be in the best interest of their care (which it should be), but there is another insidious reason which takes some explaining. Part of entering MH, you have to pay a "community fee" of $[removed], it may be more now. This fee is refundable on a pro rated basis is your loved one "leaves" MH within 6 months of moving in...at least that's the duration I remember. Here's the catch: If they give you a discount on this fee, the refund clause is null and void. They do not tell you this. My mother was admitted and was given a discount on this fee. She died within weeks of admission. It seems that their doctor knew she didn't have a chance of making 6 months (more on this later) and MH decided that they wanted to bank on that, hence the "discount". Upon her demise, I was told to take all the time to move her stuff out. Of course, this is because they pro rate the refund on the final month's "rent" based on the move out date. So take all the time you want because you are paying for every day her stuff sits in MH. So they are preying on the grieving family members wanting to take time to deal with the death of their loved one knowing that it reduces their refund. Also know that there are several items that will add to your monthly bill, such as pharmacy services. My experience was that they continued the pharmacy service after my mother was removed from MH and moved to the hospital where she spend the last two weeks of her life and eventually died AND even billed for such after her death. She was receiving all the drugs she needed from the hospital and she certainly did not need any after she died. MH was aware of all of this, yet the pharmacy charges were not stopped. It took me months to claw back those charges. As for the facility, etc., my mother hated the food (said it was weird) and I even got to experience their so-called lunch...baloney and white bread, about the cheapest thing they could find. We tried to get phone service to her room and never could make that happen...something with the facility, not the phone company. And their in-house physician, Dr. [name removed], needs a few lessons on bed-side manner. The first words out of his mouth when I met him and asked about his evaluation of my mother were, "She's a mess." WTF? He then blathered on about all her issues and more or less let me know that there was no hope for her. Nice guy. The only thing good I can say is that the staff, other than Dr [name removed], was very nice. I would recommend that you avoid this facility, but in Charles County your options are very limited and there are a lot of people working the system by putting elderly in their basement and calling it assisted living. The whole experience was a nightmare

Sunrise of Exton was sorely understaffed. And the staff were not welcoming. The facility was very clean. The food was okay. But being short staffed brought on obvious complications. And they actually resorted to medicating my mother so that she would not be the challenge that she was, instead of using skills to work with her. They came highly recommended, but the experience was highly disappointing.

I don't think very highly of them. I only know Memory Care, and not Assisted Living. But the Memory Care unit I would not recommend. Some of the employees working in that unit did not even know what dementia was. So I would not recommend it at all.

Don't put your family member in this place. Team members, especially those at night don't care about the residents and can be nasty at times. Constantly in and out of rooms, most time not announcing themselves. They don't care about privacy. They don't know how to fold laundry or clean rooms properly. Food is nasty, and the never get orders right. The only positive thing about this place is the daytime (M-F) concierge, she's wonderful, very helpful, and very pleasant.

I cannot recommend this facility. It has gone down hill since covid. Many residents have moved out and high turnover from staff. The staff are not happy to be there and it reflects on how the residents are treated. This is just recent however prior to covid under different management this were better. Service was great, my mother enjoyed being there, the managers responded and followed up in time, the staff were wonderful, food was great and the activities team was wonderful and kept residents very busy with creative and fun programs. This new Executive Director is terrible and has no idea what they are doing, poor communication, poor coordination, food is terrible, new staff does not respond to residents in time and residents are left waiting for caregivers for hours, residents have nothing to do, my mother was bored out of her mind and depressed because the new activity team is terrible, corporate does not care i've reached out and they are no help, I moved my mom out of this place.

neglect derelict of duties liars ignorant rude lack of communication with your loved ones understaffed lack of basic needs for residents lack of support from corporate headquarters on down mother diagnosed with covid 19 on [date removed] passed away on [date removed]

Some of the staff members were very good and other were not. We were extremely unimpressed with this community, they did an inadequate job with the care services, this was their job and they were terrible at it. What they did was wrong, they did not take care of our loved ones safety and she injured herself badly.

Two days after our loved one moved in they didn't pay attention to her and she fell out of bed and broke her hip. The care at this community just lacked. There were times we had to clean up after our loved one because sometimes they didn't. Most of the staff were friendly, and some weren't it just kind of varied.

Our loved one was in memory care, and we felt the staff was shorted, handed and certain things that we were promised didn't happen. The food at this community was excellent when we first moved in, then they had a chance in chef and it went down hill. Overall what you see in the tour seemed very nice, it was very showy. The overall communication at this community was lacking. On the bright side they have not had one COVID case at this community.

Terrible place took my mum away from there. So disorganized.

Not that confident they will do a great job with loved one. Got the feeling it was more about the money than the overall care. I was introduced to the Executive Director as well. I will try somewhere else.

Try to call Front Desk Associate not helpful. It took me 3 times to be left on hold for 7 minutes. So I sent an email this morning to [name and date removed]

Placed Mom here for 5 months in 2017. There were no activities for the memory care floor. Mom became very sedentary and arthritis got worse. Mom was doing worse when I removed her from the facility than when I placed here there. Very little response from management when suggestions were offered. It was very a frustrating experience for me. Happier since I removed my mom from this facility.

No independent living. Assisted living only. St. Ursula's Church brings celebrates mass at facility on Thursdays. Facility does not provide transportation to Sunday mass. I politely ended inquiry here because Mom had to give up her daily mass when we took away the car, I don't think she can give up her Sabbath too.

Really not confident they would do the best job for our loved one. They fussed more over renovations and did not seem all that interested or even in tune with care for a dementia resident.

This place is horrible. It looks very pretty from the outside, the lawn is well manicured, the downstairs sitting area looks great, there's water offered & some activities however when it comes to asking questions about your loved one there's no one in charge. They currently have the marketing director acting as the interim director. When talking to her, I Informed her that every time I visit, my loved ones room is a mess, smells like soiled clothing, food everywhere, I saw 2 baby roaches and I can never tell if they are assisting her with the bathroom or bathing b/cthere are always feces in her clothing. Last week my loved one was locked in the hallway in tears. She told me that they had locked her out of her $5k a month room. The staff member upstairs confirmed this saying that they had been given orders of 24 hr lockdown for the 2nd floor residents. When discussing this with the ID she said that we should have recieved a letter and a call from the past director but that she wasn't doing her job properly. She said that they should have activities on the 2nd floor like the rest of the floors but they were working on that so in the meantime, she would be locked out of her room unless we brought her downstairs. She also said that we would receive a notice of rent increase soon. So, we send our loved one to an upscale living facility to be locked down in a hallway w/ roaches and a 2:30 ratio of caretaker to senior w/no directives and multiple unanswered calls to corporate?

I would want families to know when looking into Morningside House of Ellicott that they will not address bed sores. I had to pay out of pocket for bed sores because they would not touch them even though they never told us that before I pulled him out. When I went in to visit him, there were ants crawling all over his body and they were never addressed. There was a wash pan under his bed and the manager of the department was next to his bedroom so I took it over to her and told her and she said they couldn't manage it be cause they were on the ground floor. I would not recommend this community.

First most of the understaffed aides that work with your loved ones are for the most part caring and compassionate when they have time Notice the understaff part They have to constantly have leave a unit and go to another unit to help out leaving that unit with one aide and that was before the covid19 Since being put on lockdown things have gotten worse It seems everytime u try and get a video call with ur loved one it is either not working or u are only allowed every 3 days Now the new rule made by the morningside community is only 2 total video calls a week this is very disturbing and frustrating Dont get me to lying about who the community is made up of Phone calls U have to make multiple calls before u can talk to your loved one This has been going on for weeks There has been instances when i have called and after being transfered residents have answered I guess if ur understaffed and dicombobulated u need extra help LOL NOT I

If your mother or father has dementia do not and I mean do not allow them to stay at a Sunrise especially Exton. My father went on a Friday six months ago and they called the police and ambulance 5 days later where they took him to Brandywine Hospital. Where he died 3 weeks later. He went in there happy with sun downing. They are not prepared for elders with this type of disease and do not know how to handle them. When I went in there for dinner most of the patients were sitting with their heads down. Very sad place. Please please do not go!