Morningside Elite Management

Not impressed old facility people looked bored. Lady was nice. No parking- the place was old.

There are some standouts on the non-healthcare care team. The healthcare team has been in turmoil at the leadership level, I'd give the techs and LPNs a 5 but the leadership a 1. There is a new manager, there are repairs underway, but my father and mother have had a lot of complaints, especially about the food (cold when served to the second seating almost without fail). None of the management team that was in place, with the exception of the financial person, is still there from when we moved my parents in late last year.

Overall, the experience has been mixed. Some staff are great, while others have attitudes. The interim director is good, and the other department heads are also good. The kitchen staff could use improvement. There should be dedicated kitchen workers in memory care rather than having resident aides trying to do both aide work and kitchen duties. Activities are pretty minimal and need to be more interactive. The calendar is filled with activities that are rarely done, and residents are often placed in front of the TV most of the time. Many of the activities seem geared more toward women. On the positive side, the outdoor porches and common areas are great. The food needs to include more diabetic-friendly choices and should be easier to eat and more appealing in presentation. Unknown or exotic dishes are not always well received, and memory care residents would benefit from having more choices. The room size, décor, common areas, and dining areas are very good. Communication between staff members, residents, and family members could use some improvement to keep everyone informed. Regular meetings involving residents, families, caregivers, therapists, and medical providers could help improve communication and coordination. I believe many facilities are experiencing staffing shortages and overload, which may contribute to some of these concerns. Overall, it is a beautiful facility with many fine workers. It is unfortunate that some staff do not seem willing to try harder. More training for all staff would be beneficial, including in-person sessions, online instruction, visual demonstrations, and role-playing exercises to help staff better understand the resident experience. Empathy, patience, understanding, and kindness are so important. These facilities become the residents’ homes and families, and residents deserve to feel that they are at home and surrounded by caring and helpful people.

The staff is wonderful, the rooms are decent sized, well lighted and airy with plenty of closet space. The building is very clean with nice decor. My biggest issue, and one that came up only recently, is the lack of communication from management. I have called the last three days in a row and asked for return calls and have not heard from them. I am sure that they have gotten my messages because the receptionist is great and always on top of things.

Nice facility but too pricey. See comment section in scheduled visits. Nothing else to add.

There is always room for improvement when it comes to his personal care and housekeeping. Dining is fine being that we have him on purred meals.

The nurse director and head nurse left so they were the best so not sure his the care is now. They are one of the few places that will take two person assist and they had great caregivers but the food was god awful

I would say that my family's experience with the nursing staff has not been the best. There is a lack of communication among staff members and also a lack of follow-through. But I overall, it's a very nice place

Lots of turnover on the medical team (key nursing staff positions too). This lowered my rating as it is a critical function in AL communities. They should also install locking doors that the door person has to buzz people in and out of (at least past a certain hour). This is pretty standard.

Most staff are friendly, helpful, and seem to care, however, There is a HUGE turnover in staff. There's not enough going on to keep the residents busy and occupied. They do play games daily or have an occasional art activity. But if your LO is like my partner and doesn't like to play games, there is nothing else to do other than watch TV.

They seem understaffed even though admin says they're not. CNA's and nurses seem to think so.

I am speaking about the Memory care floor. It seems as if they do not have staff and have high turnover to help residents. CMA/Nurse are not available to help. I was told that same food is served within days. Don't know if that is right for them to keep food and serve it again. Maybe it is ok. Food is usually cold and doesn't have good taste. Brother in law left the facility once or twice and was walking up the street. Receptionist at front door did not know he was a resident and didn't know his name. I thought everyone had to sign in and out at front desk. I honestly don't know what else to say but at this point I would not recommend the Memory Care floor to anyone.

[names removed] are terrific. Very caring and responsive. Place is a little smaller than many others and not as intimidating. The administrative part has had too much turnover and needs to tighten up. Also don't promise things in writing that you can't deliver. Such as taking people to Drs appointments and giving the impression that you can provide medical services that you really don't have

What they could improve on is that the administrative staff is completely rude. They were nice at first, then they get a couple months worth of checks and became absolutely rude and disregard any concerns I bring up to them.

The room studio is well located on the first floor. He has a nice view of the gazebo and gardens. They offer some transportation assistance for Dr appointments. The residents are now nice . What they could improve on is the food! It is not appetizing and really isn't nutritious. Very starchy and for almost [fee removed] it should offer healthier options. He employs an aide outside the community and she will walk with him and clean his glasses fill his humidifier and other little things. He has had issues with the community making his bed. They also don't adhere to his medical plan set by his Drs. It is hard to find suitable personnel but that is everywhere! I believe it does meet his needs

There is lack of communication between the doctor and the head nurse, my brother and patient as promised.

They could have better activities or entertainment. More attention to nursing care. Everyone on same page. At the moment, based on the experience we have had we would not recommend this community to other families

Staff mostly friendly and considerate. Communication was a big issue with nursing and caregiver staff. Nursing would discuss care with family but rarely implement what was discussed, so aides never really knew what was expected. The food was very good and we were very appreciative that my mother was allowed to eat in her room. Housekeeping was so short staffed that after about 6 weeks I had to contact department head for bathroom to be cleaned. Activities department seemed friendly and tried to engage residents. Front desk receptionist was not customer friendly. All meds had to be bought through Town center pharmacy so no prescription insurance could be used by any residents.

What we like about the community is the friendly staff. However, they could improve on quality of food and variety of food.

Honestly not much positive. Thought of moving her but all facilities are same. Short staff lot of temps who don't care. Quality of care is not good anywhere....long fingernails. I don't know how that is even permitted. I wish I could bring her home. The problem is management. On the third director in memory care wing in 1 year and 1/2. Third CEO also. If they don't care then why should staff.