Morningside Elite Management

Our family had an in person tour and we really did consider this community, however because of their cost structure we just did not think it was going to be the perfect fit.

We had a great tour with Morningside House. The facility was very nice but it was just not what we were looking for.

They had a great presentation and the facility was nice. It just did not catch our eye like we were hoping, it is a little older and not up to date. It was just not the right fit for us.

Our family had an in person tour and everyone was very nice, it seemed like a pleasant place but if you had to go to a hospital, they took you to Franklin Hospital and that was something we did not want. However, everything was still really nice, the rooms were well kept.

It's been a positive experience overall, and my mom is happy there. We have one ongoing complaint, which is the response time of the staff when she asks for help. I would understand if it took 10-15 minutes, but often it's 30 minutes to an hour, and that's not okay. When I talk to them about it, they will say they're all over it and are very concerned, but it doesn't seem to have gotten better, even after mentioning it several times. I'm not sure if they're short-staffed, or what he problem is. . . But everybody is friendly - administration, staff, most residents. The food is okay and plentiful. We just tend to be picky and find it a bit mediocre.

We haven't been able to see much of the community due to the covid restrictions still, but some of the staff members really have been wonderful. What initially stood out to us, is that Cardinal Village is only memory care, it's not assisted living shared with memory care. In the beginning it was extremely mom & pop-ish but not its been bought by cooperate so some things have gone down a little bit.

We chose Morningside House because they were considerably less expensive and also the facility itself seemed a lot nicer than some others we looked into. Her room size is amazing here. They have had a lot of turnover in administrative staff, but the staff right now are amazing. The executive director for memory care really gets to know the residents and their families and seems to be very involved. I would recommend them to others who are looking looking.

It is a nice community; however, it is really expensive. It would be nice to have some more experienced nurses in the community, to assist with care. They currently have COVID, and this has caused visits to stop.

Issues are addressed quickly and correctly. The staff is very attentive to the residents. The intake process was very easy, and the staff assisted with that process. I'm very comfortable with leaving my loved one there.

This seemed to be a good facility. My tour was limited due to covid but overall it was pretty good.

I would tell others that if you can't keep your loved one at home then this would be a good place to take your loved one. [name removed] was great at helping my loved one make calls, otherwise the staff was intermittent at helping my loved one make calls to me.

Our loved one is a very picky eater so they are not to crazy about the food, however we had eaten a couple meals there and we think the food is just fine. The activities are getting better and better and our loved one is really starting to participate which is great. We also think the value for cost is good.

I was pleased with the care and communication from the staff. I never received money back from the community since my loved one wasn't there that long. I have called and emailed with no response of where my refund is. The nurses were good at calling and keeping me updated on my loved one's condition.

The community is pretty good. Overall it has been a good experience. The community has been responsive to my questions and concerns over my loved one. Some of the activities are jenga, cards, ring toss and more for the residents to choose from.

We chose Poet's Walk mainly because they were primarily memory care. I did not want to go to a place that was trying to balance memory care and assisted living. Most places are short staffed so I figured she would get better 1 on 1 care here. The communication has been a bit tough, it would be much easier if we were able to go inside. We are only able to do lobby visits at this time. Overall, I would recommend them to others looking.

ratings above

When we are able to go and visit the cleanliness of the community is great, and all of the staff members are friendly. Before covid they offered a good amount of activities for the residents, and when it comes to the care services our loved one has looked better than she has in years

I would tell people that it is a difficult time and not to judge the community at this time. The community is doing the best they can during this difficult time. The food is being delivered to our room and it is good. They've been very concerned about our safety and it is important to them.

As a Memory Care Facility, it is a perfect place for my mother (95 years of age). The staff is very attentive, the facility is well-kept (and relatively new). Under normal circumstances, lots of interactive programs for physical/cognitive engagement. Under covid-19 restrictions, very isolating and disconnected, difficult to avoid in these times. Good management at the top. Have to keep an eye on medical concerns.

This community was kept clean most of the time, but sometimes it would have a distinct smell that was not good. Most of the staff was great, others were just okay it just depended on who you talked to. Our loved one only needed a few of the care services that were provided. Some activities they had were sing-a-longs, a piano player, arts and crafts. There was something for the residents to do every day. From our understanding the food was okay, it just depended on who you talked to.