Monarch Communities

After having some issues with the medical staff at her previous community, I moved my friend to a new community. We came across Brandywine, but it was too expensive. For some time, they reached out to me a lot, but it was still out of my friend's price range. Finally, they agreed to give us a better price for what they said was going to be better care than what she was previously receiving. After the Covid-19 pandemic came about, they informed me that they would not be able to continue with my friend's care. In addition to this, they have been difficult to get information from regarding her care. The staff seems very overwhelmed and they oversold me on what they were going to have available for my friend. The community is beautiful, and very clean. They have a lot of activities as well for the residents to participate in. The food is also much better than at my friend's previous community.

As a Long Term Family member I have seen a lot over the years I have to say Reflections (Dementa] needs a serious Re Do !!! Activities they need more! More Engaging! Sensory let’s cook [name removed] they have a kitchen why not use it? Take them out onto van go to McDonald’s or a ride Treat them as People Activities is the worst except for [name removed]Train your staff more this unit has behaviors I see it these girls work hard The one thing I want to say is the Evening nurse at 3 [name removed] She is above professional she has a huge heart She loves my mom and all the residents She also leads a good team there is mutual respect and love between [name removed] and her evening staff Families adore her Now the long term Day nurse has changed over 6 mo lack of empathy lack of care it’s evident she belittles staff in front of family and staff She is a good person just needs a break The other day nurse in reflections speaks as she is uneducated calls my mom sister and to be honest scares me that she is a nurse that is [name removed] is the Best others to recognize. [Names removed]

My mom was only there a little over a month but she loved it. She had a beautiful room and loved the aids. The food was only fair at best but she loved her room so much it made up for the food plus we brought her her favorites. I didn't like the coldness of the administrative staff after my mom died. Not even an "I'm sorry for your loss" My mom considered that her home as we did. Hope they read this and have sympathy cards mass produced. It means a lot to the families. For that reason, I would not recommend Bella Terra. My mom deserved better.

My parents were here for a while. They kept dad locked up, and there were no activities. The goal was to keep my parents together, in spite of different levels of care being needed, but this just didn't work.

Things have been going down hill after moving in. Sometimes I'm kind of surprised in the condition she is in when I get there where she has food smeared on her face, her hair not always washed. They do have 24 hour nursing staff. They have a memory care unit but no bars on the beds, no alarms on the beds. There are cords to be pulled but a dementia patient won't know to pull them. The head nurse tries very hard and the other nurses are good but there is not very good communication between one shift to the other. Medication was not always put in the log. Perhaps they could hire more staff. Each care manager has eight patients, that may be a bit high. I don't think they are unkind, but there is room for improvement.

After our loved one was here only a short amount of time, our loved one fell and was injured. It seemed like they were not caring for our loved one. They didn't provide the services they advertised. The administrative staff promises one things but the medical staff delivers something else.

The Fountains has had a total renovation. The place look great. If your loved one is more independent The Fountains is a good place. If your loved ones requires assistance you may want to look elsewhere as there is not enough staff. On a good day you may find 3/4 caregivers for the entire building. On overnights there are 2 caregivers for the entire building. The weekends the staffing is less. There are daily activities but a lot of downtime without activities. The food is good and there is a nice variety offered.

The staff has been great. I would strongly recommend Bella Terra. They keep the residents very busy.They offer; gym, pool and daily activities.

Pros: Okay/good food. Engaging activities some times. Cons: Not enough aides. Only 2 aides work daily now, compared to 3 previously. All the aides are always busy with someone else when needed.

Ultimately disappointing. My mother-in-law’s condition improved once she’d moved in 5 years ago, but had been steadily declining in the last two years. She was regularly not going down to meals, of which my husband and I were not made aware and her health suffered as a result. We live locally and could easily come by to help finesse things, had we been made aware, but we were not kept in the loop and had to rely on our visits (at least weekly) to try to determine her condition. Finally, she was taken to the hospital being dehydrated and in renal failure. Once her condition improved enough to return to fountains, they felt she wasn’t health enough and we were encouraged to send her to a skilled nursing facility. Though she had been in hospital and rehab for a month, we were expected to pay for that entire time, as well as for her level of care, and also had to give 30 days notice at her moving out (though the matetials they provided said that move-outs at their discretion would only require 14 days notice). I’d think long and hard about leaving a loved one there- while many of the staff there is nice, there is high turnover and some on the managerial staff seem more interested in the bottom line than in providing any kind of empathy to families going through a difficult time.

The facility as consistently gone down hill over the past several years. They are severely understaffed and the leadership team is bad. The head nurse has the job of covering up mistakes and is rumored to drink. The GM hides in her office and does not engage families, for fear of hearing complaints. What’s saved this facility are the private sides that most residents hire to get adequate care. The Corp people really have to take a look at this [removed].”, and change up the leadership for professional , caring and competent individuals.

I’m a visitor this weekend we came to the facility on two separate times each time we found absolutely no activities going on in memory impaired unit it’s as they are locked in a cage and the more severely demented the less you. Get attended to Think we made bad choice

Memory care is an afterthought clearly. Rooms were not ideal for a person with dementia and they smelled musty. Residents were in their own rooms watching TV rather than interacting in any way. Staff seemed friendly but salesperson reminded me of a used car salesman. I wouldn't consider this for memory care needs.

When me and my loved one first got into this place we loved it. Since then things have changed and it is not good. We feel that a lot of things should have been told to us before we signed any lease. We are now looking to relocate and we are very disappointed.

I am writing in response to the administrative staff at Bella Terra. About one hour after my mother passed I called Bella Terra to tell them that my mom had died and I would be there with my sister to get clothing for her funeral. I showed up at the main desk then went to the head person and it was as if I told them my pet gold fish had died and I was coming to dig a hole. No offense but you people need to get it together and act like the family you profess to be. I will once again say my mother was very happy here - it was there treatment of us after she died that was uncalled for . I'm not even talking about the day of her death. The entire event surrounding our emptying out her apt was uncomfortable. The sweetest people there were the aides who came to the room, expressed their sympathy and said kind and caring words to us and offered us help. NO ONE FROM THE ADMINISTRATIVE STAFF SAID OR DID ONE THING!!!

Not impressed. Apts nice size but old kitchens. Didn't give a lot of info during the tour, and didn't spend a lot of time with me.

Beautiful to look at. I know nothing about the services because I never got past the 2 year down payment to get in. Only for the very few who can afford this.

It was big, beautiful and immaculate. When we went there, we toured and every thing was lovely, but it was a little pricey. We went up to their life guidence section. Going through I saw two young girls who work there chatting and a resident was trying to change channels on the t.v. and she was not paid attention to. To me that was not acceptable.

Not interested in this one... too old and tired looking place.

had my mother there for 3 years.........the place is a mess......and the people that run it are at best, 9-5'ers, and are not cut out for this line of work. Stay away!