Monarch Communities

Our family had an in person tour and it just had a nursing home feel to it, it did not really blow us away like the other communities we were looking at.

My loved one was at Spring Meadows Summit for about 6 months and we had to move out because they felt that they could not provide the care that he was needing. I was not super impressed with our experience here.

I went with Bella Terra beause of what they said they offered and I liked the layouts of the apartments. There is a new company that took over in February, so I am curious to see what change they will be making. We are still in lock down so all they have as far as activities is bingo and jeopardy. The residents here are wonderful and it is not a place you feel like you have to keep your door locked at all times. Overall I would recommend to others who are looking.

They are in the transition of being bought out, so capital one is no longer the owner. I am not sure how good the cleaning is, I think it is just very basic but I think they should be doing more than they are. The food here is not good. My mother does not eat it sometimes, there is not variety and the quality is not good. Overall I would still recommend them, they just need to improve on these things.

Do your research before and make sure the community meets your needs. The communication needs to improve between the staff and the family. They do not return calls in a timely manner, and I would like more info and updates. I would not recommend this community at this time.

The food is ok but there is not a lot of variety, Your loved one needs to be healthy and completely for this community, if they are I would definitely recommend this community to others

Activities cancelled a lot. Food is not too good.

My loved one resides here I have to be honest it’s ok definitely not as attractive decor as other Brandywines Food served at poor temp so needs to be hot Many visit I find snacks empty on Reflections this should be replenished as well as the hydration with fresh iced drinks The fruit in main dining area that sits out is always old spoiled not appealing One issue is Activities I’m so tired of coming in to Reflections to see them in front of a tv sleeping or left to stare at each other The coordinator when you approach her she claims she does activities but I never see a calendar I never see activities unless tv or weekend sing alongs where’s the trips? Trivia somthing I have been in at 10a 11a 1p 2p and same day after day when they do watch a movie in Reflections it’s on small tv It’s very concerning this escapades Director needs to go look at other brandywines I have wanted to speak up to [name removed] or [name removed] but to be honest I think that Director would be evil to my mom in return

Spring Meadows has good size rooms and the staff seemed very nice and had a lot of good information. The outside surroundings are lovely, but the inside looks very tired and is need of a face lift.

The staff at this expensive community did not seem to be very attentive. My sister fell twice when she lived here for about a month. You have to be down at a certain time for meals. We did not have the best experience with this community.

The place was dated and the halls were tight and a little dark feeling.

My tour of this community was a very nice experience. The community appeared to be well-kept, and the staff was very friendly. I was impressed that the staff members moving about greeted many residents by name. The decor of the facility is warm and "homey" and appealed to me immediately. Had there been availability at the time, I would have definitely placed my loved one here. I would definitely recommend this facility.

I have concerns about the administrative staff at this community. No one seems to return phone calls and I have been billed for medication that the insurance should be paying. I cannot get a response to see if the insurance has been billed for this. We were not able to visit during the first two weeks she was there. The caregivers are nice and take good care of my aunt. They keep the community clean and she seems to like the food.

This is a nice facility but it was not a good match for my loved one. We were needing more care, 24 hour care is not included. However, all the staff were accommodating and the experience we had was good.

The residents here are rude and complain about everything. I've never experienced such an unfriendly atmosphere.

If you plan on putting a family member here, don't make the mistake of leaving anything of value with them. My mother lost a diamond tennis bracelet within the first month. Her clothes seem to change. Must get mixed up in the laundry. I bought my mom some clothes for Christmas and two items immediately disappeared. One item was eventually found. The worst was when the gold chain with my dad's wedding ring disappeared. It's been over a month now a it has not been found. If anyone else had this problem, please post it and inform the Jackson PD. Someone should keep track of this. If this has happened to a family member please email me at; [removed]

Way too expensive over $6000. Month for a dorm room. Almost $10,000. Month with care

Very expensive.

My dad was here for a while. They couldn't handle him in the memory care here. It was very expensive and they didn't really have any activities going on here.

Very expensive, we are entirely out of the range there. Plus I didn't like it as much as I thought I would.