Monarch Communities

Brandywine has consistently and steadily gone downhill!! My parents were one of the first residents. They were promised the world and all its trimmings. My father has to nag and plead for his services which he pays for, and which are not provided unless he complains. A 92 year old man should not have to do this. He says the food and the service in the dining room is horrible....waits 40 minutes for the meal to be served. Very very disappointed in what is going on there and they are very unhappy. I intend to follow up with corporate

Management changed and the Community went downhill. Employees that worked for years and became a part of our family are gone! You can feel the difference when you walk through the door! They took an Executive from a low functioning building and put her in a successful atmosphere and she destroyed it! I tried to talk with her about my loved one and she was cold and could not be bothered it’s too many people for her to handle! I was treated as if I didn’t matter after being self pay for years! I was SO disappointed in the change!!! Sadly, my loved one is no longer with us but I am thankful I don’t have to deal with this place anymore! Go somewhere else where you will feel appreciated all they care about is the money! Once the sales person “charms” you with her fakeness and gets your money she could not be bothered with you again ..she too is disconnected & clueless! Shame on you Brandywine for not appreciating the good when you had it! Take notice of all the GOOD reviews from years ago when they had an amazing team!!

This place doesn't deserve a star !!!, it is a bloody joke!!!! At this point I don't understand why it's still operating, it should be shut down ASAP!!! , families should come in and get their parents out of this hell, I would never put my parents in this place,even if it was my last option. Let's talk about the nasty carpets to the leaking ceiling, and when it rains, the solution is to place a bucket under the leak.?? just WOW and this has been going on for years now, Secondly, the food service is very slow because of the lack of waiting staff,plus the greasy fried food served, plain rediculous for senior people, thirdly residents have to wait for decades to be attended to because the whole building operates on two or three CNAs, not even going to touch base on housekeeping, rediculous!! This company doesn't value its employees,at all!!! ,many are resigning or fired. Whoever you are please save yourself the time and money and avoid the false promises and please Lord help you don't be another victim there are plenty of other decent places out there. They are driving residents around without proper license and endorsement including DOT medical card. This place does not care about your loved ones.

This place is not what it seems. They proclaim to be assisted living / dementia oriented. Families put their loved ones here in initial stages of dementia and then they progress . It should not be conisidered assisted living therefore your loved ones do not get the attention/services/or basic needs met especially safety . Due to non supervision which they will say we can’t provided one on one the patients but let’s call them resident fall all the time. They are understaffed and there is no aids with dementia training . When you do see them they are just standing around with no engagement and night time is even worse . Stay away from this place. They should be ashamed for the dollars they suck people into. Wanna know mortifying a daughter said to me they asked me if I wanted her to have physical therapy to walk again after a fall and she declined saying I would rather her be in a wheel chair then fall again with injuries more serious to make her bed ridden and she know has a one on one she hired. Omg!!! No stars here

This place is nice and clean, most staff are nice however certain upper management ladies have big mouths that gossip and cause trouble. with families and other businesses. If there is a problem they do not communicate to solve the problem they gossip. These certain people are unprofessional , immature and this behavior is illegal. It has been brought to the attention of the head of BW more than once and the behavior still continues because the ladies are still employed. For this reason I would not recommend this place. They need to dispose of these ladies, then the place would get 4 stars from me.

We did not have a good experience in this community. I would not recommend this community to anybody. The staff was not nice, and did not do a good job caring for my loved one, and her needs. It was a disappointing experience overall.

Very high ratings in most categories but not enough contact from staff if there are problems.

My father spent a few months in the memory unit at Brandywine before we had to move him to a more suitable home. Though the grounds and the buildings/rooms are very nice, the care is lacking. There were times they wouldn't make sure my father took his meds that were prescribed by his doctor. That is just totally unacceptable. I think the assisted living section is probably great, however I don't think they are equipped and able to handle the memory unit and the additional care the people need in the unit.

The staff horrible and mean [removed] The place probably expensive and good looking but the workers No I give them 2 horrible lot of cna there. They shouldn't be there just because they have license they have to do better job finding cna . Only different in this place is the Look no more than that .the same cna that will take care of you in [removed] nursing home is the same one that working in Brandywine so u really u not getting any different.

My mother was given the wrong medication. I need not say more

Not for my parents. Unable to leave premises by foot. Many residents in wheelchairs.

Worst place in the world! Do not put loved ones in there, they will die!!

Call Spring Meadows for information about a loved one, and they will give you the run around. Hostile people in a sterile atmosphere who will tell you everything is great while your loved one is miserable. All about the money.

This place isn’t shut down yet? Will be soon. Wish I could leave 0 stars. Company does not protect the residents as covid19 is currently in the building. They are allowing anyone into resident apartments. My mother said employees from dining and activities are entering apartments without masks. They just started wearing masks on Thursday. Horrible care provided.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.

If I knew what I know now I never would have sent my parents to this place. Not enough help ( aides). Poorly run, constantly raising the price, administration has no idea what really goes on inside the apartments concerning aide care, Aides are suppose to check in on residents every two hours, that never is done. Before I hired a private aide my parent was sitting in a wet diaper for 7 hours, hence a breakdown of skin. Administration denies and blames the residents for any issues regarding meals, care etc. The medical records are hand written in a binder instead of electronic records. If you need an answer about their records they take a long time to get back to you. We area charged a monthly fee for motion detection system that hasn't worked for years. KEEP YOUR PARENTS HOME WITH A PRIVATE AIDE!!!

The building is gorgeous and the facilities are very nice. Having said that, my grandmother had a lot of problems at this place. The food is awful and they only do about half the activities that they advertise daily. People complain, but the management does nothing. It is like talking to a brick wall. The management is very poor. They seem more concerned with protecting themselves and their friends than helping the elderly people staying there. It created an "us" vs. "them" feeling that was very strange and uncomfortable. It is odd that they would put such an ineffective management team in such an expensive venture. So, to sum it up, beautiful place and facility. But, even though it looks nice there is something rotten on the inside.

Very disappointing. Every complaint we had was never addressed. The only people who care are the ones they get rid of for telling the families too much. Don't let their facade fool you.

I would give a rating of 0 if that was possible. My mom moved in over three weeks ago and it has been a nightmare. There is no ventilation in the bathrooms, her apartment is not cleaned, she has no mailbox (whereas others do) and [removed]. I would not recommend The Fountains to anyone. [removed]