Monarch Communities

Felt most like a hotel. People had life alert type buttons. Not very clean. People seemed content. Activities had participants

Nice, but too expensive

looks good, seems to have everything

Quite clean. movies 2x a day. friendly staff, nurses 24 hrs a day. month notice to move. Becky speaks spanish. alzhemers section. shoping trips. casino once a month. $250 deposit refundable.

good location. No skilled nursing/memory care

Very nice, but on the higher end as far as cost.

After having some issues with the medical staff at her previous community, I moved my friend to a new community. We came across Brandywine, but it was too expensive. For some time, they reached out to me a lot, but it was still out of my friend's price range. Finally, they agreed to give us a better price for what they said was going to be better care than what she was previously receiving. After the Covid-19 pandemic came about, they informed me that they would not be able to continue with my friend's care. In addition to this, they have been difficult to get information from regarding her care. The staff seems very overwhelmed and they oversold me on what they were going to have available for my friend. The community is beautiful, and very clean. They have a lot of activities as well for the residents to participate in. The food is also much better than at my friend's previous community.

As a Long Term Family member I have seen a lot over the years I have to say Reflections (Dementa] needs a serious Re Do !!! Activities they need more! More Engaging! Sensory let’s cook [name removed] they have a kitchen why not use it? Take them out onto van go to McDonald’s or a ride Treat them as People Activities is the worst except for [name removed]Train your staff more this unit has behaviors I see it these girls work hard The one thing I want to say is the Evening nurse at 3 [name removed] She is above professional she has a huge heart She loves my mom and all the residents She also leads a good team there is mutual respect and love between [name removed] and her evening staff Families adore her Now the long term Day nurse has changed over 6 mo lack of empathy lack of care it’s evident she belittles staff in front of family and staff She is a good person just needs a break The other day nurse in reflections speaks as she is uneducated calls my mom sister and to be honest scares me that she is a nurse that is [name removed] is the Best others to recognize. [Names removed]

My mom was only there a little over a month but she loved it. She had a beautiful room and loved the aids. The food was only fair at best but she loved her room so much it made up for the food plus we brought her her favorites. I didn't like the coldness of the administrative staff after my mom died. Not even an "I'm sorry for your loss" My mom considered that her home as we did. Hope they read this and have sympathy cards mass produced. It means a lot to the families. For that reason, I would not recommend Bella Terra. My mom deserved better.

My parents were here for a while. They kept dad locked up, and there were no activities. The goal was to keep my parents together, in spite of different levels of care being needed, but this just didn't work.

Things have been going down hill after moving in. Sometimes I'm kind of surprised in the condition she is in when I get there where she has food smeared on her face, her hair not always washed. They do have 24 hour nursing staff. They have a memory care unit but no bars on the beds, no alarms on the beds. There are cords to be pulled but a dementia patient won't know to pull them. The head nurse tries very hard and the other nurses are good but there is not very good communication between one shift to the other. Medication was not always put in the log. Perhaps they could hire more staff. Each care manager has eight patients, that may be a bit high. I don't think they are unkind, but there is room for improvement.

After our loved one was here only a short amount of time, our loved one fell and was injured. It seemed like they were not caring for our loved one. They didn't provide the services they advertised. The administrative staff promises one things but the medical staff delivers something else.

If you took a survey of the residents they would tell you the food they are giving is very questionable. I had the occasion to have a breakfast. The item u had was very bland the syrup was terrible. I know there are many reasons they have sugar free products but no options were given to those that have none The place is very clean. The residents staff are wonderful I would like to see more afternoon activity provided the residents just sit around and many go to their rooms very early and things get boring for them

She was not very happy there. She definitely didn't need that level of care. She continues to be very independent and didn't like not having her own kitchen to cook in. She also didn't like that the staff would randomly let themselves into her apartment without knocking and scare her. The independent living is not meeting expectations that were portrayed during the initial tour of the facility.

The Fountains has had a total renovation. The place look great. If your loved one is more independent The Fountains is a good place. If your loved ones requires assistance you may want to look elsewhere as there is not enough staff. On a good day you may find 3/4 caregivers for the entire building. On overnights there are 2 caregivers for the entire building. The weekends the staffing is less. There are daily activities but a lot of downtime without activities. The food is good and there is a nice variety offered.

The staff has been great. I would strongly recommend Bella Terra. They keep the residents very busy.They offer; gym, pool and daily activities.

Pros: Okay/good food. Engaging activities some times. Cons: Not enough aides. Only 2 aides work daily now, compared to 3 previously. All the aides are always busy with someone else when needed.

Ultimately disappointing. My mother-in-law’s condition improved once she’d moved in 5 years ago, but had been steadily declining in the last two years. She was regularly not going down to meals, of which my husband and I were not made aware and her health suffered as a result. We live locally and could easily come by to help finesse things, had we been made aware, but we were not kept in the loop and had to rely on our visits (at least weekly) to try to determine her condition. Finally, she was taken to the hospital being dehydrated and in renal failure. Once her condition improved enough to return to fountains, they felt she wasn’t health enough and we were encouraged to send her to a skilled nursing facility. Though she had been in hospital and rehab for a month, we were expected to pay for that entire time, as well as for her level of care, and also had to give 30 days notice at her moving out (though the matetials they provided said that move-outs at their discretion would only require 14 days notice). I’d think long and hard about leaving a loved one there- while many of the staff there is nice, there is high turnover and some on the managerial staff seem more interested in the bottom line than in providing any kind of empathy to families going through a difficult time.

The facility as consistently gone down hill over the past several years. They are severely understaffed and the leadership team is bad. The head nurse has the job of covering up mistakes and is rumored to drink. The GM hides in her office and does not engage families, for fear of hearing complaints. What’s saved this facility are the private sides that most residents hire to get adequate care. The Corp people really have to take a look at this [removed].”, and change up the leadership for professional , caring and competent individuals.

I’m a visitor this weekend we came to the facility on two separate times each time we found absolutely no activities going on in memory impaired unit it’s as they are locked in a cage and the more severely demented the less you. Get attended to Think we made bad choice