Milestone Retirement Communities

Things seem to be going well at The Mansion at Waterford. She had a little adjustment time, but she seems to be settled in now and she is participating in activities and getting used to things there.

This is a very beautiful facility. The grounds are nice and well maintained also. The staff here seems to be friendly and professional at the same time. Overall, it seems to be a great place for the residents.

McLoughlin place not only gives my 95 y.o. mother with a sense of security but also gives our family the security that our mother's needs are being attended to. My mother cannot participate in a lot of activities but most of the residents seem happy to participate. The staff is great and they listen to us.

The Meadows Senior Living is a very nice place with very nice and helpful administration and staff. The food is very good also. They have been very accommodating. My sister is staying there and is doing very well.

We are only 2 weeks in, so I don't have too much to go on, but so far, so good. We have had some wrinkles we've had to work on but the staff has been cooperative with that. I'm sure there's always a few things to sort out at the beginning. At this, we are happy.

So far I really don't have any concerns. The weekend and night staff have had an issue or two. It's clean, and the food is what I would call pretty good, it's a whole lot better than I thought it would be. They have a beauty shop there, that she really enjoys. I like that it never smells.

Everything has been great! The staff are all very friendly and it's a very clean place - with no smell! The care they provide is great! Of course, they get busy, but they get to my loved one quickly. They've called and checked on her if needed. The activities are good and appropriate for the residents. However, one thing I would like to see would be for them to offer some sort of church service. Perhaps having local pastors on rotation to come in and do service. It's important to some of the residents, especially when they are going through difficult times. The price of Caley Ridge is fair, compared to some of the others. Senior Care is expensive as it is, but this place was actually a little bit cheaper than some of the others. One thing we do like is that they take medicaid once the finances run out. My loved one has a nice sized room, and when her Medicaid kicks in, she doesn't have to change rooms or have a roommate. There's no segregation and the other residents don't have to know. Overall, we are very pleased! The staff are wonderful to myself as well as my loved one! The residents are friendly and welcoming! They have a new chef, and the food is getting even better! I can go to bed and not worry about my loved one anymore, which is great!

Very helpful, courteous, and straightforward. The staff is responsive as needs arise. They did everything that they could to ease my Mom's transition to assisted living. Everything went according to plan. Plus, the location is great - nearby shopping and entertainment center. Especially impressed with their willingness to take Mom to medical appointments as needed. She says that she feels very safe there.

You really need to know your facility when it comes to whether or not they have a doctor in house or a nurse who is an RN. They can't guage the liability of your loved ones actions without a doctor on staff. Be aware of who can solve certain issues. Dad is an attention seeker and this has caused a few issues. Whether you are rich or poor this is something everyone should know about when deciding where to go. There have been a couple of situations where when you walk in you can't sign in because they all help with meals and there is nobody at the front desk. They are very thorough, there is a packet for when they go to the doctor to be filled out by the doctor. The staff is thoughtful and wonderful and they treat him really well. The reason we chose the meadows it's close to his primary doctor and his friends so they could visit.

My Mother at age 93 didn't want to move until a recent illness made it impossible to stay at home. We selected McLoughin Place and she loved it, her one bedroom apt and the food. But, more important we were impressed by the staff, the services and the range of care available. As a son what I wanted for my Mother was a better life. What I wanted for me was a sense of security knowing my Mother was safe, comfortable and secure.

My Dad really likes it there.

We really liked this one. Athina, the head person who shows you around, really let us see all the rooms. It was a two story building. My sister, who is a retired social worker, said that was just too much navigating for Helen. Athina really worked to find us a room that would make Helen's world smaller and more manageable there in the end we just felt it was too large.

It's much better than where she was - but still some frustration with the system. We chose this facility because of the spacious rooms, design of the units, and their ability to provide assistance with a Hoyer lift. Staff are friendly, kind, and patient. Even semi-private rooms are spacious, homey, and designed to maximize privacy. And price: "enhanced care" compared with a skilled nursing facility. Care is equivalent, in a nicer setting, for less cost. Food is several grades above the previous place (my only basis for comparison)

The rooms are great. The staff was wonderful with our family member who eventually got used to where he was. He was treated well and the food was a major highlight of his day. And I especially like that the staff really liked our loved one. They enjoyed him very very much.

Menu looks good. Not sure on taste. Value for the money. Too early to rate. I love the facility. It is good. The staff is good, very friendly and caring. Ratio staff to residents in unit is good. Personal observation. Communications with families need work. Trying to learn their procedures as i haven't found a "how to" guide for things such as notification for checking residents out, joining her for a meal (posted meal times in unit is not actual). Not sure how involved the staff is supposed to be in getting residents to change clothes or change linens.

I feel like the care team staff truly care for the residents. I feel like the business manager/office could communicate more consistently. Sometimes you get statements of petty cash and other times you don't.

Big remodel going on at the facility right now, should be completed by end of year. I really like the great, friendly staff. They are very attentive to residents needs.

They seem to be constantly short staffed and some staff are under trained. They have lost a considerable amount of talented people. Activities seem to be limited, they have to turned the activity into the lunch room during remodel

They seem to have A LOT of employee "Turnover" every other week I visit, & there are 2-3 NEW staff Members & the previous ones are gone. What does that mean? Bad management??? QUALITY OF CARE? A lot of times I notice things that need to be taken care of right away, like, a resident walking around with "wet" pants or a puddle on the floor. Staff can't get to it for 15 to 20 minutes because they are busy doing other things like distributing medication or food. I think because they are always "Understaffed". Maybe they should pay their staff more. The activities lady "[name removed]" is an angel but when I spend a few hours there, It seems like there's a lot of "down time" between activities. [name removed] has already resigned. The food is about as good as a school cafeteria. I was told a year ago that they had a better than average chef in the kitchen. That seemed true at first. I'm pretty sure he resigned 8 months ago. CLEANLINESS? It's usually pretty clean & doesn't smell like pee. You DO have to check for wetness before sitting down on any cloth-cushioned couches. That's another thing the staff fails to notice before 3 or more other residents sit on it. Now you have 3 more residents walking around with wet pants that need to be changed. Which is MORE WORK for the already overwhelmed staff. Overall I don't think there's any better place.

They could improve on staff to family member communication on routine matters. I need to be more proactive as well in asking questions. I love that they have a level of care in between assisted living and all-out memory care.