Milestone Retirement Communities

My Dad really likes it there.

The memory care help was very good. Marketing staff was great. The person dealing with finances was very rude. Would never return phone calls or emails. She was very difficult to work with when our family member passed. The manager was too. They wouldn't refund to us the [removed] we prepaid. It took 4 months to get the funds. My mom has since passed and she is the one that paid the funds. The check was made out to the person in the faculty and will never be cashed. It was a night mate and I would not recommend the facility to anyone because I felt they were real scammers at the end.

It's much better than where she was - but still some frustration with the system. We chose this facility because of the spacious rooms, design of the units, and their ability to provide assistance with a Hoyer lift. Staff are friendly, kind, and patient. Even semi-private rooms are spacious, homey, and designed to maximize privacy. And price: "enhanced care" compared with a skilled nursing facility. Care is equivalent, in a nicer setting, for less cost. Food is several grades above the previous place (my only basis for comparison)

The rooms are great. The staff was wonderful with our family member who eventually got used to where he was. He was treated well and the food was a major highlight of his day. And I especially like that the staff really liked our loved one. They enjoyed him very very much.

Menu looks good. Not sure on taste. Value for the money. Too early to rate. I love the facility. It is good. The staff is good, very friendly and caring. Ratio staff to residents in unit is good. Personal observation. Communications with families need work. Trying to learn their procedures as i haven't found a "how to" guide for things such as notification for checking residents out, joining her for a meal (posted meal times in unit is not actual). Not sure how involved the staff is supposed to be in getting residents to change clothes or change linens.

I feel like the care team staff truly care for the residents. I feel like the business manager/office could communicate more consistently. Sometimes you get statements of petty cash and other times you don't.

Big remodel going on at the facility right now, should be completed by end of year. I really like the great, friendly staff. They are very attentive to residents needs.

They seem to be constantly short staffed and some staff are under trained. They have lost a considerable amount of talented people. Activities seem to be limited, they have to turned the activity into the lunch room during remodel

They seem to have A LOT of employee "Turnover" every other week I visit, & there are 2-3 NEW staff Members & the previous ones are gone. What does that mean? Bad management??? QUALITY OF CARE? A lot of times I notice things that need to be taken care of right away, like, a resident walking around with "wet" pants or a puddle on the floor. Staff can't get to it for 15 to 20 minutes because they are busy doing other things like distributing medication or food. I think because they are always "Understaffed". Maybe they should pay their staff more. The activities lady "[name removed]" is an angel but when I spend a few hours there, It seems like there's a lot of "down time" between activities. [name removed] has already resigned. The food is about as good as a school cafeteria. I was told a year ago that they had a better than average chef in the kitchen. That seemed true at first. I'm pretty sure he resigned 8 months ago. CLEANLINESS? It's usually pretty clean & doesn't smell like pee. You DO have to check for wetness before sitting down on any cloth-cushioned couches. That's another thing the staff fails to notice before 3 or more other residents sit on it. Now you have 3 more residents walking around with wet pants that need to be changed. Which is MORE WORK for the already overwhelmed staff. Overall I don't think there's any better place.

They could improve on staff to family member communication on routine matters. I need to be more proactive as well in asking questions. I love that they have a level of care in between assisted living and all-out memory care.

All my mom's doctors honor the authority my mom has given me but it continues to be an issue at Flagstone. She doesn't not openly express her needs or challenges to the staff. She denies having a problem or struggle because she doesn't want to be a bother or admit something is wrong. This is part of her struggle with dementia and MCI. When i see evidence of a need, i express it to the staff. Its very upsetting that even with her written consent that daughter's requests need to be considered for her best interests + care, they still say she has to ask for what she needs. She is very independent but needs some attention given to care needs that she doesn't express.

Most of the hands on caregivers are recent immigrants. They are super nice people however English is there second language and can cause communication difficulties. I would recommend Arbor Rose to others.

Most of my experience with the hands on care has been verry good. I admire those who take care of the population she is in in Memory Care. However, getting my Mom to appointments has been a challenge. But, today they were very efficient and I sincerely appreciate it. My Mom does need much better mouth care. I will be sending information to assist you in that DAILY need so that her mouth isn't hurting her. Now, the financial management has been very poor. My Mom is on DHS and the money that they are telling me I owe is MUCH less than what DHS says. In short, the facility is losing money. We are looking into the bookkeeping for your benefit.

The staff are very friendly. We have had to sit down with the heads of staff a couple of times to discuss a couple of care concerns. We have been able to come up with plans to address the issues.

It was a very positive experience and they were very helpful in helping us make adjustments. Yes we would recommend it to others. Sonora is a beautiful city in the lower Sierras and Skyline Place is in. Great location in the city. Right near the major Hospital.

Reasons we chose The Mansion at Waterford: Care needs Location Activities Friendliness Size Very updated Areas for improvement: Weekend staffing is challenging

The food is not always great. Sometimes difficult to get a satisfactory response to a service issue. Lower level staff turns over a lot, though senior staff has been retained. It is fairly clean I think. The staff is always friendly to my mom, me and everyone else I have seen them interact with. I think the quality of care is good. I think there is a reasonably good level of activities. The value for cost could be worse, could be better. Probably market. And workforce issues and higher salary demands are impacting all businesses.

My loved one is a resident at The Mansion at Waterford and isn't very happy there, mainly due to the renovations and lack of a kitchen. The place has been torn up since early November and is still a mess. The staff are friendly and very helpful. The food is awful-again, no kitchen and it is cold. I was just told a few days ago that their Director was fired. I don't know why, but I would guess due to mismanagement concerning renovations. Christmas was dismal- one tree put up for the day and then taken down. Until they get their act together, I wouldn't recommend this place.

Good food and a Clean community. My wife was there 4 days and fell and fractured her neck, it's deeply concerned,13 days in hospital, 20 days in rehab and she has been back at cascade for 2 weeks and things are going much better. My wife chose cascade on her own after looking at 5 places. And they are soon put in a fall monitoring system since my wife's fall

Staff is 100% friendly. Hallway carpets are very stained! Note: I was only there for 3 weeks respite care.