Milestone Retirement Communities

My Dad really likes it there.

The Meadows staff are friendly, attentive & know residents by name. Some staff have been there 15+ years so low staff turnover says a lot. Good value for the price & services they provide and safe place to live. My dad's difficult & demanding and the staff manage him well. I've had three grandparents stay and now my Dad, so very comfortable with The Meadows

• I'd give them a solid 4 overall • Good food, great food service staff, healthy eating. Food service staff know the resident's names, a nice touch! • Great location, right next to downtown, Safeway, and amenities • Solid transportation options & great transportation manager • Very good leadership (Names Removed) • Move-in coordinator, [Name Removed], is amazing! • Their hair & nail salon could use some improvement, but at least they have one (part-time) • Good cleaning staff, but I don't know too many details • Nice facility! Clean, well maintained, regularly refreshed, well-lit • Not enough visitor parking, but that's a nitpick • Some rooms are ok and pretty small/barebones, some are excellent • Its quite pricey! • Activities are fairly good. Exercise, bingo, balloon volleyball, puzzles, happy hour, weekly movies, occasional outings • Front desk staff are friendly and helpful • Nursing staff is friendly, but provides minimal/no help unless you have assisted living • Nursing staff manager is what brings this from a 5 star to 4. (more below) The nursing staff manager is rarely available, and therefore somewhat unresponsive. She can be gruff. I know of multiple cases where people tried to get nursing assistance, and she diagnosed the residents with dementia, refused to provide any assistance, and put them on the fast-track out of the facility. She does not seem to distinguish between mild/harmless and severe cases, and is quick to try to push people out. Chandlers Square is clear up-front that they are not equipped to deal with severe dementia, which is fine. But there is a disconnect between multiple facility directors and the nursing manager about what is considered mild and safe. My advice: avoid the nursing staff, especially the manager. You can appeal to the director of the facility for a more reasonable opinion.

Staff is pleasant, with some standout individuals. They haven't always made good choices with my mom, but overall good. Seems like staff is limited (not enough people). Activities look good, although my mother usually chooses not to participate. Room size and privacy for a shared room is good. Food is reasonably good.

Our apartment is a nice size. The food is good, the meal choices are a nice plus. If for some reason you don't want the selection served you may order off the substitution menu. The staff are friendly, helpful, busy, knowledgeable. Laundry is done for each resident individually. We are glad to be here.

I would give marketing a 4. I would give the finance/mgt a 1. We felt our parent was treated well and we could easily get a hold of the caretaker if needed. Our parent seemed to enjoy the food, but I never tried it. We had a lot of difficulty when our parent passed with the finance dept and mgt. they were very difficult to get a hold me of - did not return emails or phone messages left. They tried really hard to keep the advance payment we made blaming it on the way we gave final notice- our parent died while at the facility. It was very stressful. After 3-4 months they finally sent a check. So, even though I liked the care we received, I'm not sure I trust management.

He's not been able to get on a regular laundry day schedule, but we can request his laundry be done. He thinks the food is good. A couple of times he has called me to get help when he didn't get a response to his call bell, I called the desk to get help for him. He has gone to some activities with music and games. I don't know if the staff offer to assist him with showers, but we have hired extra help to come in to do that. Someone cleans his room weekly, and occasionally someone will come to take out the trash on another day. He seems content there for the situation he's in. Please keep my feedback anonymous. Thank you.

We had her in the memory care as suggested by skilled nursing. However, she is only at the beginning stages. The staff recognized this and we just moved her to assisted living. She is happier.

Clean, great value for $. Lots of activities. Quality care. Good food. Only wish they would contract with a better physician. Asked Doc about RSV vaccine for clients but he refused. Of course my Husband got it and never really was able to clear lungs. Had several bouts of pneumonia. Would like a more aggressive care.

My husband was placed in this facility as a place to rest and heal while he fights stage 4 cancer. He enjoys the food but states that he is regularly bored. One thing I have learned is that most of these facilities are occupied by elderly women. However, there is a nice courtyard outside at the facility where he can get away to enjoy some quiet time outside. I would Rate this facility a 4 because dealing with the administrative staff can be a bit cumbersome.

It's only been a few months, but we've been very happy with Caley Ridge so far. The staff has been good, it seems safe and clean, and they seem to have a decent amount of activities for their residents. They have a higher resident to staff ratio than, say, Morningstar, but they have enough staff, mom has not had any problems so far, and they cost a fraction of Morningstar. Morningstar was fantastic, but we just couldn't afford it anymore. The food seems basic, but good, and mom seems happy with it. She's at a stage in life where she doesn't eat much and it's usually the same basic things over and over. The caregivers have been very good to her. [name removed] is their sales and entry transition person and she's fantastic and took very good care of us. We're happy with it so far and would recommend it.

The memory care help was very good. Marketing staff was great. The person dealing with finances was very rude. Would never return phone calls or emails. She was very difficult to work with when our family member passed. The manager was too. They wouldn't refund to us the [removed] we prepaid. It took 4 months to get the funds. My mom has since passed and she is the one that paid the funds. The check was made out to the person in the faculty and will never be cashed. It was a night mate and I would not recommend the facility to anyone because I felt they were real scammers at the end.

It's much better than where she was - but still some frustration with the system. We chose this facility because of the spacious rooms, design of the units, and their ability to provide assistance with a Hoyer lift. Staff are friendly, kind, and patient. Even semi-private rooms are spacious, homey, and designed to maximize privacy. And price: "enhanced care" compared with a skilled nursing facility. Care is equivalent, in a nicer setting, for less cost. Food is several grades above the previous place (my only basis for comparison)

The rooms are great. The staff was wonderful with our family member who eventually got used to where he was. He was treated well and the food was a major highlight of his day. And I especially like that the staff really liked our loved one. They enjoyed him very very much.

Menu looks good. Not sure on taste. Value for the money. Too early to rate. I love the facility. It is good. The staff is good, very friendly and caring. Ratio staff to residents in unit is good. Personal observation. Communications with families need work. Trying to learn their procedures as i haven't found a "how to" guide for things such as notification for checking residents out, joining her for a meal (posted meal times in unit is not actual). Not sure how involved the staff is supposed to be in getting residents to change clothes or change linens.

I feel like the care team staff truly care for the residents. I feel like the business manager/office could communicate more consistently. Sometimes you get statements of petty cash and other times you don't.

Big remodel going on at the facility right now, should be completed by end of year. I really like the great, friendly staff. They are very attentive to residents needs.

They seem to be constantly short staffed and some staff are under trained. They have lost a considerable amount of talented people. Activities seem to be limited, they have to turned the activity into the lunch room during remodel

They seem to have A LOT of employee "Turnover" every other week I visit, & there are 2-3 NEW staff Members & the previous ones are gone. What does that mean? Bad management??? QUALITY OF CARE? A lot of times I notice things that need to be taken care of right away, like, a resident walking around with "wet" pants or a puddle on the floor. Staff can't get to it for 15 to 20 minutes because they are busy doing other things like distributing medication or food. I think because they are always "Understaffed". Maybe they should pay their staff more. The activities lady "[name removed]" is an angel but when I spend a few hours there, It seems like there's a lot of "down time" between activities. [name removed] has already resigned. The food is about as good as a school cafeteria. I was told a year ago that they had a better than average chef in the kitchen. That seemed true at first. I'm pretty sure he resigned 8 months ago. CLEANLINESS? It's usually pretty clean & doesn't smell like pee. You DO have to check for wetness before sitting down on any cloth-cushioned couches. That's another thing the staff fails to notice before 3 or more other residents sit on it. Now you have 3 more residents walking around with wet pants that need to be changed. Which is MORE WORK for the already overwhelmed staff. Overall I don't think there's any better place.

They could improve on staff to family member communication on routine matters. I need to be more proactive as well in asking questions. I love that they have a level of care in between assisted living and all-out memory care.