Milestone Retirement Communities

This is a nice facility and the staff is professional and very accommodating. It has a warm, cozy atmosphere, and from what I can tell it is very clean. The residents are very close and they treat each other like family.

Things seem to be going well at The Mansion at Waterford. She had a little adjustment time, but she seems to be settled in now and she is participating in activities and getting used to things there.

This is a very beautiful facility. The grounds are nice and well maintained also. The staff here seems to be friendly and professional at the same time. Overall, it seems to be a great place for the residents.

McLoughlin place not only gives my 95 y.o. mother with a sense of security but also gives our family the security that our mother's needs are being attended to. My mother cannot participate in a lot of activities but most of the residents seem happy to participate. The staff is great and they listen to us.

The Meadows Senior Living is a very nice place with very nice and helpful administration and staff. The food is very good also. They have been very accommodating. My sister is staying there and is doing very well.

We are only 2 weeks in, so I don't have too much to go on, but so far, so good. We have had some wrinkles we've had to work on but the staff has been cooperative with that. I'm sure there's always a few things to sort out at the beginning. At this, we are happy.

So far I really don't have any concerns. The weekend and night staff have had an issue or two. It's clean, and the food is what I would call pretty good, it's a whole lot better than I thought it would be. They have a beauty shop there, that she really enjoys. I like that it never smells.

Everything has been great! The staff are all very friendly and it's a very clean place - with no smell! The care they provide is great! Of course, they get busy, but they get to my loved one quickly. They've called and checked on her if needed. The activities are good and appropriate for the residents. However, one thing I would like to see would be for them to offer some sort of church service. Perhaps having local pastors on rotation to come in and do service. It's important to some of the residents, especially when they are going through difficult times. The price of Caley Ridge is fair, compared to some of the others. Senior Care is expensive as it is, but this place was actually a little bit cheaper than some of the others. One thing we do like is that they take medicaid once the finances run out. My loved one has a nice sized room, and when her Medicaid kicks in, she doesn't have to change rooms or have a roommate. There's no segregation and the other residents don't have to know. Overall, we are very pleased! The staff are wonderful to myself as well as my loved one! The residents are friendly and welcoming! They have a new chef, and the food is getting even better! I can go to bed and not worry about my loved one anymore, which is great!

It's been a really good experience so far. The facility is really nice and it's always in top shape. The staff are always very friendly. If the resident's aren't feeling well, they are very accomodating and helpful. My loved one always loved BINGO, and they play it a couple times a week. They also have crafts, movie nights, and family nights. For all of the ammeneties and activities, it's a very fair price. She's in a good place.

Very helpful, courteous, and straightforward. The staff is responsive as needs arise. They did everything that they could to ease my Mom's transition to assisted living. Everything went according to plan. Plus, the location is great - nearby shopping and entertainment center. Especially impressed with their willingness to take Mom to medical appointments as needed. She says that she feels very safe there.

You really need to know your facility when it comes to whether or not they have a doctor in house or a nurse who is an RN. They can't guage the liability of your loved ones actions without a doctor on staff. Be aware of who can solve certain issues. Dad is an attention seeker and this has caused a few issues. Whether you are rich or poor this is something everyone should know about when deciding where to go. There have been a couple of situations where when you walk in you can't sign in because they all help with meals and there is nobody at the front desk. They are very thorough, there is a packet for when they go to the doctor to be filled out by the doctor. The staff is thoughtful and wonderful and they treat him really well. The reason we chose the meadows it's close to his primary doctor and his friends so they could visit.

My Mother at age 93 didn't want to move until a recent illness made it impossible to stay at home. We selected McLoughin Place and she loved it, her one bedroom apt and the food. But, more important we were impressed by the staff, the services and the range of care available. As a son what I wanted for my Mother was a better life. What I wanted for me was a sense of security knowing my Mother was safe, comfortable and secure.

My Dad really likes it there.

• I'd give them a solid 4 overall • Good food, great food service staff, healthy eating. Food service staff know the resident's names, a nice touch! • Great location, right next to downtown, Safeway, and amenities • Solid transportation options & great transportation manager • Very good leadership (Names Removed) • Move-in coordinator, [Name Removed], is amazing! • Their hair & nail salon could use some improvement, but at least they have one (part-time) • Good cleaning staff, but I don't know too many details • Nice facility! Clean, well maintained, regularly refreshed, well-lit • Not enough visitor parking, but that's a nitpick • Some rooms are ok and pretty small/barebones, some are excellent • Its quite pricey! • Activities are fairly good. Exercise, bingo, balloon volleyball, puzzles, happy hour, weekly movies, occasional outings • Front desk staff are friendly and helpful • Nursing staff is friendly, but provides minimal/no help unless you have assisted living • Nursing staff manager is what brings this from a 5 star to 4. (more below) The nursing staff manager is rarely available, and therefore somewhat unresponsive. She can be gruff. I know of multiple cases where people tried to get nursing assistance, and she diagnosed the residents with dementia, refused to provide any assistance, and put them on the fast-track out of the facility. She does not seem to distinguish between mild/harmless and severe cases, and is quick to try to push people out. Chandlers Square is clear up-front that they are not equipped to deal with severe dementia, which is fine. But there is a disconnect between multiple facility directors and the nursing manager about what is considered mild and safe. My advice: avoid the nursing staff, especially the manager. You can appeal to the director of the facility for a more reasonable opinion.

Staff is pleasant, with some standout individuals. They haven't always made good choices with my mom, but overall good. Seems like staff is limited (not enough people). Activities look good, although my mother usually chooses not to participate. Room size and privacy for a shared room is good. Food is reasonably good.

Our apartment is a nice size. The food is good, the meal choices are a nice plus. If for some reason you don't want the selection served you may order off the substitution menu. The staff are friendly, helpful, busy, knowledgeable. Laundry is done for each resident individually. We are glad to be here.

I would give marketing a 4. I would give the finance/mgt a 1. We felt our parent was treated well and we could easily get a hold of the caretaker if needed. Our parent seemed to enjoy the food, but I never tried it. We had a lot of difficulty when our parent passed with the finance dept and mgt. they were very difficult to get a hold me of - did not return emails or phone messages left. They tried really hard to keep the advance payment we made blaming it on the way we gave final notice- our parent died while at the facility. It was very stressful. After 3-4 months they finally sent a check. So, even though I liked the care we received, I'm not sure I trust management.

He's not been able to get on a regular laundry day schedule, but we can request his laundry be done. He thinks the food is good. A couple of times he has called me to get help when he didn't get a response to his call bell, I called the desk to get help for him. He has gone to some activities with music and games. I don't know if the staff offer to assist him with showers, but we have hired extra help to come in to do that. Someone cleans his room weekly, and occasionally someone will come to take out the trash on another day. He seems content there for the situation he's in. Please keep my feedback anonymous. Thank you.

We had her in the memory care as suggested by skilled nursing. However, she is only at the beginning stages. The staff recognized this and we just moved her to assisted living. She is happier.

Clean, great value for $. Lots of activities. Quality care. Good food. Only wish they would contract with a better physician. Asked Doc about RSV vaccine for clients but he refused. Of course my Husband got it and never really was able to clear lungs. Had several bouts of pneumonia. Would like a more aggressive care.