Milestone Retirement Communities

All my mom's doctors honor the authority my mom has given me but it continues to be an issue at Flagstone. She doesn't not openly express her needs or challenges to the staff. She denies having a problem or struggle because she doesn't want to be a bother or admit something is wrong. This is part of her struggle with dementia and MCI. When i see evidence of a need, i express it to the staff. Its very upsetting that even with her written consent that daughter's requests need to be considered for her best interests + care, they still say she has to ask for what she needs. She is very independent but needs some attention given to care needs that she doesn't express.

Most of the hands on caregivers are recent immigrants. They are super nice people however English is there second language and can cause communication difficulties. I would recommend Arbor Rose to others.

Most of my experience with the hands on care has been verry good. I admire those who take care of the population she is in in Memory Care. However, getting my Mom to appointments has been a challenge. But, today they were very efficient and I sincerely appreciate it. My Mom does need much better mouth care. I will be sending information to assist you in that DAILY need so that her mouth isn't hurting her. Now, the financial management has been very poor. My Mom is on DHS and the money that they are telling me I owe is MUCH less than what DHS says. In short, the facility is losing money. We are looking into the bookkeeping for your benefit.

The staff are very friendly. We have had to sit down with the heads of staff a couple of times to discuss a couple of care concerns. We have been able to come up with plans to address the issues.

It was a very positive experience and they were very helpful in helping us make adjustments. Yes we would recommend it to others. Sonora is a beautiful city in the lower Sierras and Skyline Place is in. Great location in the city. Right near the major Hospital.

It is generally a good experience. The staff was caring and helpful. Biggest problem was they were struggling to keep the number of staff up to needed levels. My loved one needed more encouragement to participate in the activities that they had provided.

Reasons we chose The Mansion at Waterford: Care needs Location Activities Friendliness Size Very updated Areas for improvement: Weekend staffing is challenging

The food is not always great. Sometimes difficult to get a satisfactory response to a service issue. Lower level staff turns over a lot, though senior staff has been retained. It is fairly clean I think. The staff is always friendly to my mom, me and everyone else I have seen them interact with. I think the quality of care is good. I think there is a reasonably good level of activities. The value for cost could be worse, could be better. Probably market. And workforce issues and higher salary demands are impacting all businesses.

My loved one is a resident at The Mansion at Waterford and isn't very happy there, mainly due to the renovations and lack of a kitchen. The place has been torn up since early November and is still a mess. The staff are friendly and very helpful. The food is awful-again, no kitchen and it is cold. I was just told a few days ago that their Director was fired. I don't know why, but I would guess due to mismanagement concerning renovations. Christmas was dismal- one tree put up for the day and then taken down. Until they get their act together, I wouldn't recommend this place.

Good food and a Clean community. My wife was there 4 days and fell and fractured her neck, it's deeply concerned,13 days in hospital, 20 days in rehab and she has been back at cascade for 2 weeks and things are going much better. My wife chose cascade on her own after looking at 5 places. And they are soon put in a fall monitoring system since my wife's fall

Staff is 100% friendly. Hallway carpets are very stained! Note: I was only there for 3 weeks respite care.

I recommend Arbor Rose to others. I picked this community because it was a Cottage with only 8 residents and one caregiver seemed more friendly.

All of the staff has been kind, helpful and friendly. They need to improve the quality, consistency and variety of food. They need to stock snacks in the break room like they said they would do. They need to keep up with maintenance, refurbishment and cleaning. The grounds as well as the building are showing their age and additional attention is warranted.

They were sometimes careless about keeping track of dad's hearing aids and glasses, but other than that, for memory care it was acceptable. We picked this community, because it was the closet, and with immediate availability.

The staff taking care of mom and dad were excellent. Very patient. I knew mom and dad were in good hands. I trusted the staff. I think the food could have been a bit more nutritious. And a little higher quality. I think we were given a fair price for having mom and dad there at the same time. The nurses caring for mom and dad were excellent, very attentive to their care until they both passed away.

Mom lived her last 1 ½ years at Lighthouse Memory Care. There are MANY very positive aspects at Lighthouse. The facility is always clean, the care was very good and the meals delicious. The facility layout is circular and allows the residents to walk around freely and not get lost down a dead-end hallway. If Lighthouse falls short it is with adding charges without notice and lack of detailed information to support or explain various charges. A 30 day notice of a change in fees is required and seldom given. My biggest regret, when the time came to medicate my Mom for “anxiety” I didn’t insist on starting with LOW doses and increasing slowly. The standard seems to be to start with high doses and then “dial it back”. I lost precious time with Mom because she was too out of it. I wish I would have not allowed so many drugs. Bottom-line, no place is perfect. My Mom was never aware of challenges I had with management, medication & billing. The care she received was very good.

We went with The Meadows Senior Living because the size of the facility was smaller and the location of the apartment available, ( first floor vs 2nd floor), and costs. The staff have been responsive when I have questions or concerns. During the COVID pandemic, they had great safety protocols in place.

My loved one is a resident at Cascade Valley. The choices for meals are good. The housekeeping is excellent. Most people are very friendly. The lady at the front desk isn't always friendly and sometimes rude. Other than that, we've had excellent assistance. [name removed], the associate that met with us first, is over the top helpful and friendly!!!

They are understaffed. I would maybe recommend to other families.

Most of the staff members are friendly, however just not always responsive. Some of the activities seem childish and the vehicle used to take the residents on outings seems to be out of order. Based on the experience we have had so far with McLoughlin Place, we would recommend the community to other families.