Milestone Retirement Communities

They did not have any protocol for covid when it started.

It is a beautiful facility, the food they serve is tasty and they have a nice variety. However they are understaffed and had gone without a house keeper for two weeks. Our loved ones room was in bad shape because of it. For someone that is really independent it is a great place, but if you need assistance not so much. Where the kitchen, dining hall and living rooms is within the community was very clean, but the apartments themselves were not so clean. The activities were great, they had exercise classes, games, movies, and live entertainment.

We toured this facility twice with my mother. It's fairly nice, but my mother didn't care for it much. Also, I noticed there were air freshener plug-ins in quite a few outlets, and this made the hallways smell overly perfumed. It irritated my asthma just walking through, I can't imagine it would have been good for my mother living with the smell.

My mother-in-law is here in this community and she is always clean, they are getting her up and engaged in the daily activities. They have good food here and she eats well and they have snacks if they want as well. It is clean, safe and nice. It is conveniently located for us to visit often. I would recommend this community.

I had an okay tour of this community. Everyone was kind to my family. From what I saw everything looked nice, and well-kept. The only issue I had with the community, was that there was a funny smell lingering around the facility.The experience went well, but I did not feel this was the community for us.

The assisted living section was very nice, but I wasn't too impressed with the memory care area. I think my Dad still has too much going on to be in that area.

Nice facility. A bit farther away than I anticipated. Primarily for assisted living.

My mom stayed in this facility for approximately 3 months and overall we were somewhat satisfied with the services rendered. There were a couple of areas of concern such as clothing and personal items being taken on a regular basis and staff not being able to resolve the issue. On several occasions my mom was found by family in other people's rooms confused and not completely dressed. We brought all of these concerns to the attention of the staff with little Improvement. Overall it is my opinion and my dad's opinion that at this facility they are understaffed and under qualified to take on so many patients. I would recommend looking for another facility for your loved one that may be more suitable and prepared for dementia patients.

Having moved my loved one from a living center that was an awful place, I was hoping this community would be my answer for excellent care services for my loved one. I chose this community for the location and convenience so I can stop by on a regular basis to visit.. I am challenged daily and have come to realize that if you are not there everyday checking and double checking the care they get, you may as well take care of them yourself. It appears this community is lacking in some of the more important things I had hoped would be different. My concern is the ratio of caretakers to residents as it appears to have lower staffing on weekends. Concerned that either there is a lack of knowledge or communication within the staff on resident specific needs, especially when it comes to medication and medication administering as there have been issues on several occasions. Having to ask several times again and again to get the inclusive services offered in the contract. I do not know if the nutritious meals are healthy as there are no nutritional facts are on the menu, specifically salt and sugar per serving. I am hoping this is just a phase this community is going thru. I am giving them the benefit of the doubt to correct all the issues. Some of these are getting better already, but until I see a significant change I would suggest asking lots of questions, meet with the caretakers. Plan on spending time making sure you know exactly what the care for your loved one will be receiving, not just on paper but in real life, everyday hands on care. Plan on visiting your loved one often! I can say that all the staff are all friendly and make you feel very welcome. The facility is beautiful and well maintained.

We aren't terribly pleased. There are too many instances of things not getting done. I feel like they aren't attentive enough. The place is pretty clean. The food is fine. There is one fabulous employee, but I don't feel like they are all up to her standard.

This was one of the places we looked at while we were touring. While we liked that it was elegant, and that they had a flat rate, it sort of smelled, and the floors creaked. My loved one also did not like the idea of an elevator, and the public restroom they had there was disgusting. I liked that they had a lot of different floor plans to choose from, and Bill was really friendly. It was also a little further away than we wanted to be.

Extra for laundry, extra for managing medication,

This is for the memory care area. Some of the staff could be more helpful. The food is good I would give it a four. The care is not quite as intimate or personalized as I would hope, and the caregivers don't take much initiative. Small things that could be taken care of quickly and easily, will be sent down the chain of command. I feel like I don't see much genuine concern, they don't call and tell me when she is out of things, or if something is going on. I don't feel very comfortable with the place. It is a beautiful building inside and out. I am just so surprised. We were so impressed by how clean and beautifully decorated it was. I just don't feel like the nursing staff has been treating them right.

Needs further study, best memory care attached to an ALF seen

I have never lived in a "senior place" before, so I can't compare this place fairly. If it was my place, I'd say the carpets, especially the public ones, need cleaning. Maintenance is run by a guy who is very unpleasant. Bishop Place could use an orientation packet to explain the electric and climate control features. Some activities are ghostly--art therapy is coloring in coloring books alone. The M-F exercise class is really fine, and is accessible to individuals who are handicapped. I could really use help hanging curtains, but cannot bring myself to ask maintenance for help--sort of sad. Outside there is a dump for discarded furniture and appliances. Two concerts were great. So, it's a mixed bag!

My mother has been here for two years and after the first year she's been in hospice here and inconsistent.She complains about the food often as do her old dinning table friends.As for her room it's untidy and unorganized often.Her telephone and tv remote has been found in inconspicuous places to often and she is bed ridden.Her washed clothes,bedding, and towels placed in various locations.Every time I visit I find that I can organize something not in lace and floors a bit dirtier than I'd like.Lately it's been improving somewhat but gas been runned inconsistent through 2018.Now that I report here I will monitor the conditions and soon to speak up more often.

Somewhat under staffed and more activities needed to Diminish boredom

I have an extended family member at McLoughlin and I am very concerned for her well being. I went to see her with my Aunt last Friday and it is very clear that she not being taken care of. Her hair had not been washed for days, clothes were filthy, her room smelled like urine, a stranger's jacket was in her closet, and her own PCP said that the care she was receiving is poor. The caregivers seem relatively friendly but I have serious concerns with mid- and upper-level management that allow conditions such as this. They are paying over 7K per month (that's what my aunt told me) . McLoughlin has two facilities, one for those who can pay 86K per year and those on Medicaid. I haven't seen the Medicaid facility but I have seen Medicaid facilities elsewhere that are cleaner than McLoughlin. The Director basically ignored us when we walked in and the Sales Director told my Aunt that the private facility would start taking Medicaid. If this is BS, then I will be on it myself as I desperately care for both my Aunt and my Uncle.

Lovely physical setting. Too many things went missing. What would have been in the best interest of my husband was not available. I went in every day but 2 days in his first 2 weeks. I had to take him out mainly for his physical health. When he has to be placed again I will probably choose a smaller unit with more individual care.

I found with my husbands dementia he was more than Sierra Ridge could handle.I felt that taking him home and getting in home was more appropriate.