Milestone Retirement Communities

Having moved my loved one from a living center that was an awful place, I was hoping this community would be my answer for excellent care services for my loved one. I chose this community for the location and convenience so I can stop by on a regular basis to visit.. I am challenged daily and have come to realize that if you are not there everyday checking and double checking the care they get, you may as well take care of them yourself. It appears this community is lacking in some of the more important things I had hoped would be different. My concern is the ratio of caretakers to residents as it appears to have lower staffing on weekends. Concerned that either there is a lack of knowledge or communication within the staff on resident specific needs, especially when it comes to medication and medication administering as there have been issues on several occasions. Having to ask several times again and again to get the inclusive services offered in the contract. I do not know if the nutritious meals are healthy as there are no nutritional facts are on the menu, specifically salt and sugar per serving. I am hoping this is just a phase this community is going thru. I am giving them the benefit of the doubt to correct all the issues. Some of these are getting better already, but until I see a significant change I would suggest asking lots of questions, meet with the caretakers. Plan on spending time making sure you know exactly what the care for your loved one will be receiving, not just on paper but in real life, everyday hands on care. Plan on visiting your loved one often! I can say that all the staff are all friendly and make you feel very welcome. The facility is beautiful and well maintained.

We aren't terribly pleased. There are too many instances of things not getting done. I feel like they aren't attentive enough. The place is pretty clean. The food is fine. There is one fabulous employee, but I don't feel like they are all up to her standard.

This was one of the places we looked at while we were touring. While we liked that it was elegant, and that they had a flat rate, it sort of smelled, and the floors creaked. My loved one also did not like the idea of an elevator, and the public restroom they had there was disgusting. I liked that they had a lot of different floor plans to choose from, and Bill was really friendly. It was also a little further away than we wanted to be.

Extra for laundry, extra for managing medication,

This is for the memory care area. Some of the staff could be more helpful. The food is good I would give it a four. The care is not quite as intimate or personalized as I would hope, and the caregivers don't take much initiative. Small things that could be taken care of quickly and easily, will be sent down the chain of command. I feel like I don't see much genuine concern, they don't call and tell me when she is out of things, or if something is going on. I don't feel very comfortable with the place. It is a beautiful building inside and out. I am just so surprised. We were so impressed by how clean and beautifully decorated it was. I just don't feel like the nursing staff has been treating them right.

I did not like them at all. First of all, while we were waiting, there was someone who needed to go the bathroom and I guess all the restrooms downstairs are kept locked so if someone had to use the restroom they needed to go upstairs to their room. Their rooms and their closets were very very tiny. They had bathtubs in the bathrooms which are not conducive to older people trying to get in and out of the shower and their toilets are not raised. I asked the woman about it and they said that we could bring our own and have it installed but that wasn't going to work for me.

Needs further study, best memory care attached to an ALF seen

I have never lived in a "senior place" before, so I can't compare this place fairly. If it was my place, I'd say the carpets, especially the public ones, need cleaning. Maintenance is run by a guy who is very unpleasant. Bishop Place could use an orientation packet to explain the electric and climate control features. Some activities are ghostly--art therapy is coloring in coloring books alone. The M-F exercise class is really fine, and is accessible to individuals who are handicapped. I could really use help hanging curtains, but cannot bring myself to ask maintenance for help--sort of sad. Outside there is a dump for discarded furniture and appliances. Two concerts were great. So, it's a mixed bag!

My mother has been here for two years and after the first year she's been in hospice here and inconsistent.She complains about the food often as do her old dinning table friends.As for her room it's untidy and unorganized often.Her telephone and tv remote has been found in inconspicuous places to often and she is bed ridden.Her washed clothes,bedding, and towels placed in various locations.Every time I visit I find that I can organize something not in lace and floors a bit dirtier than I'd like.Lately it's been improving somewhat but gas been runned inconsistent through 2018.Now that I report here I will monitor the conditions and soon to speak up more often.

Somewhat under staffed and more activities needed to Diminish boredom

I have an extended family member at McLoughlin and I am very concerned for her well being. I went to see her with my Aunt last Friday and it is very clear that she not being taken care of. Her hair had not been washed for days, clothes were filthy, her room smelled like urine, a stranger's jacket was in her closet, and her own PCP said that the care she was receiving is poor. The caregivers seem relatively friendly but I have serious concerns with mid- and upper-level management that allow conditions such as this. They are paying over 7K per month (that's what my aunt told me) . McLoughlin has two facilities, one for those who can pay 86K per year and those on Medicaid. I haven't seen the Medicaid facility but I have seen Medicaid facilities elsewhere that are cleaner than McLoughlin. The Director basically ignored us when we walked in and the Sales Director told my Aunt that the private facility would start taking Medicaid. If this is BS, then I will be on it myself as I desperately care for both my Aunt and my Uncle.

Lovely physical setting. Too many things went missing. What would have been in the best interest of my husband was not available. I went in every day but 2 days in his first 2 weeks. I had to take him out mainly for his physical health. When he has to be placed again I will probably choose a smaller unit with more individual care.

I found with my husbands dementia he was more than Sierra Ridge could handle.I felt that taking him home and getting in home was more appropriate.

The level of care was terrible. When we moved mom in they said they would change her diaper 3 times a night and give her pain pill to her every 4 hours as the doctor ordered. But they could never do that. Even tough they promised. They make lot of promises to get you in the door, but never keep their promises. Lots of lies!! I would not recommend this place to others.

My biggest issue is the lack of transparency from Sr management. I pulled family member out of there because she fell, broke her hip, and they did not contact me. It was NOT their fault that she fell but communication with management was extremely poor!

I originally chose this facility for its smaller size, as my mom had recently had a serious illness and I thought a larger facility would be overwhelming. Also, I was impressed with the friendliness and longevity of the staff. However, over time, poor business practices, which included unresolved questions with billing, paying for services which my mom did not receive even though she and I talked with multiple personnel, and meal wait times of over an hour on a regular basis have led me to believe this is a mid-managed facility. My mom is leaving on [date removed] and moving elsewhere. I would not recommend The meadows.

Family doesn't know what goes on when they are not there. I would find other people sleeping in her bed. They put everyone in the gathering room during the day. I think they are understaffed. I don't trust that nursing home. I would not even put another family member there. The place smelled bad too.

You would have to call.....too much to write about. So frustrating. I would move her if she would move. I can't believe you do not have the same director again. I don't even like talking to anyone there it seems like nothing gets done.

They had roaches. Food service had very long wait times, there was limited selection for meals, and the taste was poor. Limited care staff available. The meadow is a better choice for those who need no assistance. I do not recommend them to other needing care.

We needed to find my parent a memory care facility. We viewed different available rooms and the rest of the facility. We were impressed and decided right then and there to pursue it. The day after move in, was the first negative experience. Finding your parent, who is largely not ambulatory and incontinent lying in bed at noon, still in their pajamas that you dressed them in the night before, in a pool of their own urine is enough to make you angry. Next negative experience...walking in to see their food from the prior meal sitting uneaten, but with their mandatory and necessary medication "hidden" in the rice, will also make you angry. Third negative experience...arriving on day 3 and finding them lying in bed again...at lunchtime...again...only this time covered from head to toe in feces and the toilet covered in feces will AGAIN make you angry. The care is less than adequate for the $[removed] a month paid. Not pleased at all. Need more than 1000 characters to fully express my discontent.