Milestone Retirement Communities

We toured Skyline Place during our search for an Assisted Living facility for our loved one. This facility seemed nice. However, having a roommate would not be good for my loved one. He needs his alone time. Also, it would have been a long trip to see his doctor in Modesto.

I am a bit disappointed with McLoughlin Place. I explicitly provided information to them when I was reviewing the place for my loved one. I informed them of 2 care concerns that I had and they assured me that they have ways of working with people and that they wouldn't be an issue. Apparently, that has not been the case. Very frustrating. They are friendly, but there are different staff every time I go in and visit my loved one. As for the housekeeping, the lady next to my loved one dumped her tray of food by her door and a week later I was there and the mess was still in the carpet. My loved one's floor is always sticky. The garbage gets emptied, but the room seems to be messy with clothes lying all over/dirty laundry on the floor. Communication with the family rarely happens, I rarely hear from them. When I am there, I rarely see any staff unless they come in to empty the trash or to bring my loved one's food. The food looks good, but I haven't eaten it. I'm not sure if I would recommend this facility to others, I am on the fence about that. They had a lady crying in the hallway when I was visiting one day. When I said something to the nurse tech she just shrugged her shoulders and said, that's what happens when the family has their parents on the wrong medication.

We picked this community, because it was an emergency situation at the time. I don't recommend to others. There's a lot of theft in there and a lot of clothes of my loved ones was not theirs and we had to hunt down their clothes.

The Administrative staff are very responsive however the nursing staff seem to be in a power struggle with each other and the residents. Many (not all) are not patient and do not listen to the needs of the residents. They tend to treat them all the same although their physical and cognition needs vary. Compared to other communities in the area, for the value it is clean and the rooms are decent sized. Based on the experience we have had so far, we would recommend them to other families, howeverthey would need to be actively involved in the care of their family member to hold staff accountable.

My father was a resident at Lighthouse Memory Care and overall our experience was good. The staff were good at communicating with my mother when my father was a resident here. I would recommend this facility to family and friends.

They were very understaffed and were unable to provide the quality of care they promised in their care plan. There were numerous times laundry was supposed to be done, bathing was supposed to occur, and general cleaning that did not happen due to staffing issues.

I am taking my 98 year old mother out of this place. she was to get a discount of $3595 for the 1st 3 months then increased to $4195.00 afterwards which I was fine with. In the 4th month, there was an extra charge of $1,000 on top of the $4195. I left 3 messages for the billing office manager to call me back to explain the extra charge but no response. This place has a way of sneaking in back the "discount" that was applied. Plus, administration decided to tack on a $10 delivery fee for food to be delivered to my mom's room. Also, other charges of $50 for extra housecleaning. Very expensive place for so little.

Anywhere you go - the more family involvement, the better care your loved one is going to get. I would like to see them encourage the residents more to take part in activities and engage in personal hygiene routines. If my loved one says she doesn't want to take a shower today, they just let it go, and a week will have gone by without her showering. Regarding the food, they had us fill out a questionnaire about what she likes, and what she can and cannot eat. But they don't really follow a meal plan for dietary restrictions. Everybody pretty much gets the same thing, and there are no alternative options offered. They also serve a lot of bread and carbohydrates. The facility is pretty clean, and I don't notice any bad odor. The individual apartments are not kept as clean, but again, that could be residents refusing the cleaning service.

The Mansion at Waterford asked for a $1,500 deposit before they would even come to assess my loved one. We came for our appointment we had to tour and when I got there the lady who was supposed to show us around was not there so someone else had to fill in. It just seemed unorganized.

This facility was in bad shape, we were not impressed.

I would advise to look for somewhere else other than this community for your loved one. With the staff it just depends there are some people who are very nice and then there are some staff that are not nice also.

Not as convenient for pets. The distance from family was too far. It was a good choice. The management was super kind and helpful.

We chose Arbor Rose because they were cleaner than the rest, we were able to tour the facility during covid and the staff members seemed to be pleasant. We also liked that the monthly rent was all inclusive especially since she does not eat the meals. She was able to have her own private room, but they do offer shared rooms as well. I would like to have a report given about her care and what she is doing, I think that would be helpful. She seems happy here and I would recommend them to others who are looking.

Pros: nice staff. Cons: dated decor, blah rooms, no outdoor access from room, must eat in dining room, felt like an old folks home.

The location is really pretty and it is an easy facility to get here. I do like the people who work here but I think they are short staffed and she is not getting the care my needs. I think it is more set up for residents who are mobile and who can take care of themselves. They do offer a lot of activities. They send out emails with bigger changes, but others than that any updates on my mom and her care they have not been great about. I would not recommend based on our experience.

They did not have any protocol for covid when it started.

It is a beautiful facility, the food they serve is tasty and they have a nice variety. However they are understaffed and had gone without a house keeper for two weeks. Our loved ones room was in bad shape because of it. For someone that is really independent it is a great place, but if you need assistance not so much. Where the kitchen, dining hall and living rooms is within the community was very clean, but the apartments themselves were not so clean. The activities were great, they had exercise classes, games, movies, and live entertainment.

We toured this facility twice with my mother. It's fairly nice, but my mother didn't care for it much. Also, I noticed there were air freshener plug-ins in quite a few outlets, and this made the hallways smell overly perfumed. It irritated my asthma just walking through, I can't imagine it would have been good for my mother living with the smell.

My mother-in-law is here in this community and she is always clean, they are getting her up and engaged in the daily activities. They have good food here and she eats well and they have snacks if they want as well. It is clean, safe and nice. It is conveniently located for us to visit often. I would recommend this community.

I had an okay tour of this community. Everyone was kind to my family. From what I saw everything looked nice, and well-kept. The only issue I had with the community, was that there was a funny smell lingering around the facility.The experience went well, but I did not feel this was the community for us.