Milestone Retirement Communities

They were very understaffed and were unable to provide the quality of care they promised in their care plan. There were numerous times laundry was supposed to be done, bathing was supposed to occur, and general cleaning that did not happen due to staffing issues.

I am taking my 98 year old mother out of this place. she was to get a discount of $3595 for the 1st 3 months then increased to $4195.00 afterwards which I was fine with. In the 4th month, there was an extra charge of $1,000 on top of the $4195. I left 3 messages for the billing office manager to call me back to explain the extra charge but no response. This place has a way of sneaking in back the "discount" that was applied. Plus, administration decided to tack on a $10 delivery fee for food to be delivered to my mom's room. Also, other charges of $50 for extra housecleaning. Very expensive place for so little.

Anywhere you go - the more family involvement, the better care your loved one is going to get. I would like to see them encourage the residents more to take part in activities and engage in personal hygiene routines. If my loved one says she doesn't want to take a shower today, they just let it go, and a week will have gone by without her showering. Regarding the food, they had us fill out a questionnaire about what she likes, and what she can and cannot eat. But they don't really follow a meal plan for dietary restrictions. Everybody pretty much gets the same thing, and there are no alternative options offered. They also serve a lot of bread and carbohydrates. The facility is pretty clean, and I don't notice any bad odor. The individual apartments are not kept as clean, but again, that could be residents refusing the cleaning service.

The Mansion at Waterford asked for a $1,500 deposit before they would even come to assess my loved one. We came for our appointment we had to tour and when I got there the lady who was supposed to show us around was not there so someone else had to fill in. It just seemed unorganized.

I would advise to look for somewhere else other than this community for your loved one. With the staff it just depends there are some people who are very nice and then there are some staff that are not nice also.

Not as convenient for pets. The distance from family was too far. It was a good choice. The management was super kind and helpful.

Pros: nice staff. Cons: dated decor, blah rooms, no outdoor access from room, must eat in dining room, felt like an old folks home.

The location is really pretty and it is an easy facility to get here. I do like the people who work here but I think they are short staffed and she is not getting the care my needs. I think it is more set up for residents who are mobile and who can take care of themselves. They do offer a lot of activities. They send out emails with bigger changes, but others than that any updates on my mom and her care they have not been great about. I would not recommend based on our experience.

They did not have any protocol for covid when it started.

It is a beautiful facility, the food they serve is tasty and they have a nice variety. However they are understaffed and had gone without a house keeper for two weeks. Our loved ones room was in bad shape because of it. For someone that is really independent it is a great place, but if you need assistance not so much. Where the kitchen, dining hall and living rooms is within the community was very clean, but the apartments themselves were not so clean. The activities were great, they had exercise classes, games, movies, and live entertainment.

We toured this facility twice with my mother. It's fairly nice, but my mother didn't care for it much. Also, I noticed there were air freshener plug-ins in quite a few outlets, and this made the hallways smell overly perfumed. It irritated my asthma just walking through, I can't imagine it would have been good for my mother living with the smell.

My mother-in-law is here in this community and she is always clean, they are getting her up and engaged in the daily activities. They have good food here and she eats well and they have snacks if they want as well. It is clean, safe and nice. It is conveniently located for us to visit often. I would recommend this community.

I had an okay tour of this community. Everyone was kind to my family. From what I saw everything looked nice, and well-kept. The only issue I had with the community, was that there was a funny smell lingering around the facility.The experience went well, but I did not feel this was the community for us.

The assisted living section was very nice, but I wasn't too impressed with the memory care area. I think my Dad still has too much going on to be in that area.

Nice facility. A bit farther away than I anticipated. Primarily for assisted living.

My mom stayed in this facility for approximately 3 months and overall we were somewhat satisfied with the services rendered. There were a couple of areas of concern such as clothing and personal items being taken on a regular basis and staff not being able to resolve the issue. On several occasions my mom was found by family in other people's rooms confused and not completely dressed. We brought all of these concerns to the attention of the staff with little Improvement. Overall it is my opinion and my dad's opinion that at this facility they are understaffed and under qualified to take on so many patients. I would recommend looking for another facility for your loved one that may be more suitable and prepared for dementia patients.

Having moved my loved one from a living center that was an awful place, I was hoping this community would be my answer for excellent care services for my loved one. I chose this community for the location and convenience so I can stop by on a regular basis to visit.. I am challenged daily and have come to realize that if you are not there everyday checking and double checking the care they get, you may as well take care of them yourself. It appears this community is lacking in some of the more important things I had hoped would be different. My concern is the ratio of caretakers to residents as it appears to have lower staffing on weekends. Concerned that either there is a lack of knowledge or communication within the staff on resident specific needs, especially when it comes to medication and medication administering as there have been issues on several occasions. Having to ask several times again and again to get the inclusive services offered in the contract. I do not know if the nutritious meals are healthy as there are no nutritional facts are on the menu, specifically salt and sugar per serving. I am hoping this is just a phase this community is going thru. I am giving them the benefit of the doubt to correct all the issues. Some of these are getting better already, but until I see a significant change I would suggest asking lots of questions, meet with the caretakers. Plan on spending time making sure you know exactly what the care for your loved one will be receiving, not just on paper but in real life, everyday hands on care. Plan on visiting your loved one often! I can say that all the staff are all friendly and make you feel very welcome. The facility is beautiful and well maintained.

We aren't terribly pleased. There are too many instances of things not getting done. I feel like they aren't attentive enough. The place is pretty clean. The food is fine. There is one fabulous employee, but I don't feel like they are all up to her standard.

This was one of the places we looked at while we were touring. While we liked that it was elegant, and that they had a flat rate, it sort of smelled, and the floors creaked. My loved one also did not like the idea of an elevator, and the public restroom they had there was disgusting. I liked that they had a lot of different floor plans to choose from, and Bill was really friendly. It was also a little further away than we wanted to be.

Extra for laundry, extra for managing medication,