Milestone Retirement Communities

Based on brief summary, sounds like a facility where mom and dad can live together with assistance staff 24 hours, meals, laundry services & facilities to do your own laundry, help with personal care - a bit further from office than Heather Gardens

I like Caley Ridge - it's very close to where I live AND they accept Medicaid! The staff seems very nice, and both times I visited there were sing-alongs in the main lobby. The residents seem happy here. This place is in my top 3 right now!

Was friendly, smelled clean, residents were happy, very impressed. Nice mountain views and there was a veterinarian right next door.

Sometimes call are not returned. No other complaints. She does seem to be doing better though.

This facility has proven to be a good one for my sister who has anxiety problems and is developing memory problems. The staff is very kind to her and take good care of her.

I have no complaints of how things are going for my mother since she has recently made the move into this community. They have a great staff on hand and I am comfortable with the care they are providing her. She has had no complaints about the meals and enjoys participating in a few of the activities they have available. Overall it has been a great fit and we are pleased.

I had a great tour of this community and the staff was very kind and gave my mother and I lots of great information as well as answered any questions we may had for them. Everything seemed to be fine however there was an overwhelming odor throughout the building that really was unpleasant for us. I just did not think this was the right fit for my mother.

I liked this community when we took our tour. This community seemed clean. The people I met were nice and they did offer activities. They did not offer the ratio of staff to resident that I was looking for in the memory care unit.

I vetted quite a few facilities before I chose The Mansion. I particularly liked the fact that it is about 3 minutes from my house and that it is an all-inclusive price rather than point-based. I also liked the atmosphere, it was clean and everyone seemed very friendly. However, we didn't get off to a very good start. The day after I moved her in, I told them I needed to pick her up at 10 a.m. for a new doctor appointment. She was still in her pjs and hadn't eaten breakfast when I arrived, and the staff said that she "didn't know she was there." Seriously? Other issues I had basically had to do with inattentiveness and lack of communication. She wasn't on a bathing schedule for a couple of weeks, I couldn't get answers about whether or not they would get her prescriptions filled by a company that took her insurance (come to find out they do not . . . you have to use who they chose), getting physical therapy services ( I thought they were working on this and come to find out, it was my responsibility to find and arrange . . . it took them over a month to tell me this), Mom was taking most of her meals in her room, wouldn't dress or go down to any activities and often times I would find cold, uneaten food still in the container in her room. HOWEVER once I had an opportunity to meet with the Director and Nurse and discuss her care plan, there has been noticeable improvement. I think the moral of the story is that no matter where you place your loved one, it is important to stay involved, ask questions and to bring any concerns to the facility's attention. I am pleased to report that Mom is acclimating nicely and that she they are being more attentive to her needs.

In 2015 my parents moved in, their 3rd facility in a year. Cascade Valley Senior Living was chosen because my father needed the memory care, but my mother did not. So each had their own room, but they could visit and eat together any time they wanted. The military discount was a nice bonus. It was not any more expensive than the previous facility where they shared one room. My father has since passed away. The caregivers in both sections were/are so kind and caring. The activities program in Assisted Living is wonderful and just what my mom needs. There are multiple opportunities for group activities every day, including excercises, bingo, modified bowling, crafts, anagrams, cookie baking every Monday, just to name a few, Plus happy hour every Friday! There are regular church services and Bible studies conducted by outside churches. Occasionally there is entertainment from the outside. For those that care to take part, there are regular outings for shopping, dining and scenic drives in the facility bus. The facility is in the process of updating the decor, finding a new director, and hiring some new caregivers. My review is based on experience to date. There were a few bumps in the road in the beginning, but things smoothed out once communication improved and I am so happy mom is enjoying her time and making new friends.

At The Mansion at Waterford there are some issues with the care. Their communication and observance need improving. They need more staff. They cant provide quality care with the amount of staff they have. So I have hired an outside caregiver since she needs more care and a companion. Their rates are so low though that we can afford to, which is nice. There is nothing so major here that we would move her. We are staying here.

They could improve on taking care of the residents. We have gone in a couple times and my loved one has been on the floor and no one has caught him. We went in yesterday and he did not have his teeth in and they didn't put them in until the afternoon, so he ate breakfast with no teeth. The workers there are very friendly, they just need more help.

Everyone was helpful and friendly. However, my dad said it sometimes took 20 - 30 minutes for someone to come when he pushed the call button.

Pricing has been in question. Quoted one price and then another and then charged something else entirely. Most of the staff is very nice and treat residents living there like family. The meals are good and the residents have snacks in between. My mother is happy with most of the food. The rooms are set up well with plenty of closet space, except the bathroom could have more cabinetry for the units that share rooms. There could be more varied craft/activities. The music venues seem to be pretty fun for the residents. Maybe more exercise programs.

The care is okay, there was a couple of times thet my mom ends up calling me because she says she pushes the button and no one came and thats generally after 10 and I went there myself one time and pushed the button and we sat there and waited 45 minutes and no one came, so that's the only concern I have. if its very late in the even theres just nobody there. We've just seen it that one time i really noticed it, we pushed it there other night and someone was there a couple of minutes, it could be that the other person is gone, so I try not to jump to conclusions. It may have bene a one time thing but I do notice that if its late in the evening and i need to go really look for somebody. She really likes the exercise and she enjoys whenever they have an ice cream social or popcorn, she really enjoys when they have someone come in during dinner that performs and she really likes that. The one thing she absolutely hates is that she can't have tylenol or something in her room, she has allergies and she can't have benadryl so that just drives her crazy, but other than that i think she likes it.

Apartments VERY small. Control of medicine, ordering and dispensing, to include missed doses unacceptable. Director of Nursing seems uncaring, unfeeling regarding missed meds, particularly pain meds and anti depressants. Some meds dangerous if cut off without regard to gradual decrease. Servers and care givers always short staffed. We were told "when we get more residents we will increase the amount of staff". Some of the staff try their best but being short staffed and over worked because of that puts a huge burden on them.

Dining room is on lower floor and only has a small elevator to go down to dining room for all meals and gets backed up pretty easily. Have to wait awhile to get to have your meal. Sometimes short staffed. My brother is wheelchair bound and he has to push his alert button to let them know he has to use the bathroom and many times he ends up going in his depends underpants. Slow serving the food as they just changed the way they serve the meals. Used to be they would put the drinks and food on different carts to bring to the residences, but now management wants them hand served and now takes twice as long to get his meals.

This is an adequate facility that would suit my family’s needs. I was not overly impressed with the condition of the building, but it is an older facility

Make sure you get everything in writing and ask lots of questions about medical care and activities. The staff members are great in the assisted living but seems to be short-handed in the memory care wing.

The staff were very friendly, although a little disorganized. Also the facilities were clean and recently updated. I was a little dissatisfied with the lack of outdoor/fresh air space. It also wasn’t very clear to me how much community engagement and activities there were. This aspect seemed a little bare bones.