Metta Senior Living

The price has almost doubled since moving in at Lotus Village. The transportation/bus is mostly broken and/or there is no driver available.

Mom repeatedly complained about just one thing while she was there, and it was that she felt that someone was always pushing their religion on her. I don't have specifics except that when she went to do something (can't remember which activity), "you had to sing hymns or do a sermon before they would start." I personally didn't feel that the facility was very secure. It seemed that there was never anyone at the front desk and someone could just walk in and go wherever they wanted to, unchecked. The staff was very personable and friendly. They made it an easy process to get her in and out again as we needed.

The food is okay. We picked this community because, they sold really well but they have not delivered. They did a good job of telling me everything, but have not followed through with those things. They need to improve on individual care, and ratio of residents to staff. They could also improve on communication, and cleaning . Also, they have had a turnover in staff.

Some improvements with Lanier Place could be better activities external to the facility. Also the cleaning seems to be suffering lately .

I toured this community and it was nice. The staff was very nice and personable. It's a smaller community compared to others that I toured. It wasn't the best fit for our loved one, but was still nice.

Going through this with my loved one with dementia and getting her placed was absolutely the most traumatic experience I've gone through. Ashley, the admissions person who helped me get her placed at Lanier Place was great, and I felt like she was there for me. But once my loved one moved in, she was gone. I tried to contact her and got no response whatsoever. They have a high turnover of people. So every single one of the people who attracted me to this particular place are no longer there. I did not like the person who was in charge, but he's gone. I have not met the new person. I don't know if anybody who works there has ever been through this with their family, but I don't feel like they were very compassionate with how overwhelming it is having a loved one with dementia, and how difficult the process is to get someone placed and cared for with very little financial resources. It's just completely overwhelming. The things that are important to us as family members to know, I don't hear from them about. But when it came time for their year-end survey, I can't tell you how many calls I got from them asking me to fill out their form. They basically harassed me to answer the survey. I will say the nurses who work there are really nice and really great. They're very attentive and helpful. But the administration is not.

Keep a close eye on your loved one. The bathroom is never cleaned, her room. She was not given a shower for over a month. They put the residents in front of the tv. I don't see any activities happening for these residents. They say they do but I have yet to see them during all my regular visits. The follow through on what they say they will do is the issue. I do not know if the doctor has seen her yet. She needs to be seen by the doctor and I have yet to find out if anyone has seen my loved one. I have been billed for medications that my loved one is not being given. This has not been worked out.

This community seemed really friendly but it was more expensive and they added on for any service that was needed. It just would have been to high for the budget that we were looking for. The tour guide did not know much about the prices and a lot of information which did not sit right with us.

We did a tour with this community and it was very nice. The tour was good and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider.

Our family was able to do an in person tour, and the experience was okay because there were still covid restrictions so we were not really able to get a lot of information.

Sometimes the food that they serve is really good, and sometimes it is served cold. The facility itself looks a little run down, and they did allow us to go into the community to move our loved one in, and we were a little disappointed with his room.

If your loved one is truly independent and needs assisted living this might be a good place, if your loved one needs any memory care I would look elsewhere.

This place is due for an update, everyone was freindly I just didn’t have the warm fuzzy with them.

Does the new Executive director know what she is doing? I asked for some information and it took me going up to Avery Place only to have to wait on her to make a call to ask someone else for the answer. Did she even make the effort weeks ago when I asked or just then when I was tired of waiting on her and showed up. Get it together. Other than that the staff is always helpful.

Friendly staff, excellent chefs and housekeepers/maintenance employees.

We really loved the staff here, and the care we saw in which they handled the residents.

I toured this community for my father, and his needs. My tour went well, everyone was very kind. The staff was informative, and answered my questions. The community looked nice, and well-kept. The experience was a good one, and my tour was nice.

I toured this community for my father and his needs. My tour went well, and everyone was nice and friendly. It was a nice experience. The community looked nice. It was a good experience, but it wasn't the community for my father and his needs.

We checked this place out. The two bedroom apartment seemed to be ok, and the large sun room near the apartment was very inviting. But the apartment was still too small, and by comparison, the apartment at Celebration Village is much larger and fits Dad's and Virginia's needs better.

Needs updating. Little untidy. Doors are beat up and looks worn. But nice staff.