Metta Senior Living

Needs updating. Little untidy. Doors are beat up and looks worn. But nice staff.

Decorating was a tiny bit dated, but currently getting permission to paint should make it look a little fresher. Staff sweet and small town private environment.

We moved to Avery Place thinking they were going to open the memory care unit. Evidently there is a fire inspection and they found some things they had to correct. I really like the director of the memory care but she isn't taking care of my mother at this point. Mother is in the assisted living part. The menu is disturbing. They have had the same thing for lunch and for dinner. The van transportation was late for taking my mom to a doctors appointment. They got her up and transported and all that and they reschedule the appointment because she was so late. This was the second time this has happened. There is some bad management going on. I really believe in the memory care director but mom is not under her care yet. I think there is potential but there are things that need taken care of.

The residents seemed happy and the staff was very friendly and helpful. The reason I give it a 3 is that is seemed too big and not many outdoor porch/patio areas readily accessible. You have to bring your own refrigerator.

Didn't really see any of the staff. Rooms were small & somewhat dark. It felt like an 'institution' rather than a 'home.' Clean. Many of the residents were going to play Bingo. I think it would be an adequate facility.

The person to meet with didn't show. Waited 45mins. Staff seemed friendly, reviewed ratings, not favorable. Billing is issues. Not sure about shared bath situation

Regency Place is only concerned about making money. My mother has resided at Regency Place for 5 years. Her rent has been raised [removed] every year. To get a toilet repaired takes numerous requests. Their staff changes frequently because they pay next to nothing instead of paying a decent wage and keeping people. I would look elsewhere.

Best thing was their friendliest. Need improvement on telling the truth, in following through on promises, in keeping their word, and mostly on patient care when they're to ill to call for and demand attention. Ex. AC did not work in patient's room so portable one brought in with promise it would be fixed tomorrow. Blew very cold air in one spot and so loud conversation was difficult. Never got fixed. Ex. 2. Promised neck-chain alert was never provided nor substituted. Ex. 3 Sick patient was allowed to lay 6 hours without anyone even opening his door to even look in. Our family's experience was such that we could recommend this place only if standards for patient care were improved and honesty became their policy.

Lanier Place; entry to the facility is in the assisted-living section which seem well appointed. However, memory care is behind locked doors. It is dark and furnishings are very old. The one nurse seemed to remain in her office assessed my dad wants and not sure she interacted with him after. There were a few staff members that seem very diligent to do their work and help. Especially [name removed], the activity Director. The family was told that dad fell during the night. When I inquired about it the offsite Director said it did not happen. He Indicated that the family must be fibbing about the situation. At this point we knew that the new place was not for us.

Not the right fit for us, needs a remodel and updating, seems just for memory care patients only

I would tell others to beware. Make sure that they explain everything thoroughly before you move in. Once I moved in, they increased my monthly rate and they did not tell me that I needed to provide my own furniture. Overall. I would not recommend to others who are looking.

My first impression of the community during our tour was it needed some serious deep cleaning. There where boxes piled up all over the place and the building was not well maintained. The dinning room had dishes everywhere and the carpet had many stains. My loved one was not impressed and would not even consider living in this environment.

Regretfully, this is not the place for an individual with Parkinson's. PROS: Staff is polite. Facility is clean, is getting complete overhaul (carpet, paint, furniture etc), is centrally located, and some rooms have screened-in porch. CONS: Rooms are smaller than many comparable's for same price, staff will not assist moving residents from room to dining area, staff will not bring food to rooms if patient cannot make dining hours, confusion amongst staff members on patient care policies and no follow-up from management on known concerns. [removed] We have since visited multiple facilities and selected another that is only a few years old, same price, bigger rooms, on a lake, good location, familiar with Parkinson's and cruise-ship like service.

White Oaks communities seem very nice. This facility seems to need a bit of work, nevertheless they were very nice. It is a bit outdated and they seemed surprised that we were coming (or maybe unprepared for us). Very nice activities director Beverly. After the search took us so many different places, we are more inclined to be looking more north than in the center of Cumming.

The place always smelled and when my mother was visiting my Dad, a lady fell from her wheelchair amd there was no one there.

Rude staff. Seems more like a nursing home than an assisted living.

The staff was very attentive while we were working through the Admission's process. But that was it! Once they got paid, it went downhill from there. They lost Mom's clothes several times and refused to make it right; only assisted her with a shower once; got her meds all out of sorts and got ill with her because she was calling for help to use the restroom too much. She ended up falling in the bathroom and it went downhill from there. Mom passed away on [date removed]. I tried getting the rest of her belongings from there, and they never responded to my numerous voice messages, texts, calls, etc. To this day, I still don't have all of her belongings. The guilt I carry with placing Mom in that facility is unbearable. So, yeah- not a good experience at all.

Very disappointed. They kicked my father out in 4 days and promised to refund my money then went and refunded the money and then went and charged him for 2 weeks of being there. I called and the lady said she had to charge me even though she promised to refund me. She went into my bank account and charged my account without my acknowledgement.

I am extremely disappointed and disturbed by my family's experience with this facility. What makes this situation especially unacceptable is that I later learned directly from the director that **they should never have accepted my sister because they were not equipped to provide the level of care she required.** Yet they accepted her anyway. My sister is bedridden and requires assistance with basic necessities such as bathing, changing, repositioning, and clean bedding. The medical bed she was placed in was broken and, in my opinion, presented a serious fall and safety concern. Her room was also not maintained at the level of cleanliness we expected. My mother had to come to the facility **every day and remain with my sister for the entire day** to make sure she was bathed, changed, and properly cared for. When I returned to town, I was there every day as well. I actually found myself having to show staff how to properly change and clean my sister and change her bedding. Think about that: **our family was doing the work that we were paying this facility to provide.** We also had to bring necessities from home. I had to personally locate my sister's belongings, and I learned that residents' laundry was being washed together, creating additional concerns about keeping track of her personal items. As if the care issues were not enough, I was then charged **more than the amount I agreed to in the contract I signed.** I raised the issue, yet the director failed to follow back up with me. What I find most troubling is the lack of accountability. If a facility knows it does not have the staff, equipment, training, or resources necessary to safely care for a bedridden individual, **it should not accept that person into its care.** Families place vulnerable loved ones in these facilities believing they will be cared for with dignity, cleanliness, safety, and compassion. We should not have had to supervise the facility, provide basic necessities, teach staff how to care for my sister, and then question charges that did not match what I agreed to. Based on what my family experienced, I found this facility **unequipped, unprofessional, and seriously lacking in accountability.** I strongly encourage families considering this facility for a loved one who is bedridden or requires significant assistance to **ask very detailed questions about staffing, training, equipment, hygiene, bathing, changing, laundry procedures, and exactly what services are included in the amount you sign for — and get everything in writing.** My family trusted this facility to care for my sister. Instead, **we found ourselves having to care for her while she was there.**

My mom lived at Avery and it was awful and she was moved to another facility - they are non-caring and never available. If you do not care about your loved one then this is the place for you. Her care and safety were truly a problem. Staff always arguing and changed often. Phone rang off the hook and you could never reach anybody and if message left they never returned call.