Merrill Gardens

What our family likes the most about the Truewood by Merrill, New Bern community is the flexibility of the staff members. They are very accommodating to our loved ones needs. Also the meals that are prepared for the residents are fairly good. We would recommend this community to other families

The staff is always attentive to our needs and great listeners. We find they strive to be kind hearted and continue to provide care that makes us as family members feel at ease. We love how they are an all in one facility. Mom can be with Dad (who has dementia). He is now in hospice care and they don't have to move out of their spot. [name removed] the head of the facility is present all the time and goes to visit when appropriate with a gentle loving way. [name removed] and [name removed] in the nursing staff are on top of all the latest happenings in their care and call us when appropriate. Super pleased!

My loved one is currently a resident at Murano Senior Living. The daily care staff and housekeeping are both excellent. The communication of management team with the family has been average, but probably adversely affected by a change in property ownership that has occurred over the past several months. The meal quality is excellent, but the variety could use some improvement. Overall, we would recommend Murano Senior Living to others.

The aides and cooks were wonderful. I had quite a lot of trouble with [name removed] the nurse. She refused to send all of my mothers prescriptions to the Lighthouse when mama had to move. After 4 times begging her I took action to get the information and even though she sent 2 prescriptions over there were 5 more. I had to go to Keesler and pharmacy to track down other medications meanwhile I had to go 2 times a day for 15 days to give my mom her medication because of[name removed]delay. She absolutely refused to even look at me. She refused to let me look with her for the orders. This caused me a lot of stress and I ended up having a panic attack and had to go to the hospital. Also they charged me for the month of October. [name removed] said she would refund it but it's been almost a month without refund. I should not have been charged. Very unprofessional management

Only bad thing is the food not great for elderly. Just school cafeteria food everyone there has complained.The price was good until they tried to raise it. The staff was nice when visiting and the place was clean.

We took a tour of Merrill Gardens at Brentwood during our search for an Assisted Living facility for our loved one. This facility was beautiful! It is an Assisted Living facility, but they were not equipped to handle someone like my loved one who would need full-on care.

Needed to move quickly for health and family. I did not have the luxury of shopping around. 1st impression was a plus. Talking to nurses and therapists who travel to many facilities stating this one was the nicer ones! I woud recommend to family/friends.

What we like the most about Merrill Gardens is the pleasant staff at the community. They have a good selection of activities, the community is near our home and so it was easy to assit my mom as needed. However what we like the least is the staff turnover that is happening as well as the quality of the food.

We toured Truewood by Merrill Boise during our search for an Assisted Living facility for our loved one. This facility was good. The cleanliness and atmosphere seemed okay. However, it is a two story facility and our loved one would not do well with that.

I think it is overall good.It seems to encourage the social aspects of assisted living. It is bright and clean and the food is decent. They have activities and special events. The management could use some improvement. It is a bid disorganized but once settled in it seems good.The cleaning and maintenance staff are very nice...

I am slowly adjusting-big change!! Beautiful surroundings-lots of trees, rolling hills, wildlife. The room is light and airy and comfortable. Nice, helpful staff. Generally good feeling about facility. It is also a pet friendly community!

What we like the most about the community is the activities like playing bingo and socializing with the other residents at the community. Based on the experience we have had so far with Truewood by Merrill, Glen Riddle we would recommend this community to other families looking for a place for their loved ones.

The cleanliness and friendly atmosphere is great. I have great respect for the people who manage Sunshine Villa. Sunshine Villa may be a very good option for many but they could not meet my loved ones needs.

They have good services for the residents: hair and nail salon, activities, try to create a fun environment. I would definitely recommend to others. It's a good community- extremely friendly staff.Very willing to help and make safe for family member. Food could be a bit better- mom complains a little about that.

Truewood by Merrill, Roseville is a friendly place to live with plenty of activities and daily meals. The rooms are reasonably priced. The building and grounds are kept clean.. The staff are friendly and perform in a professional manner. The are free laundry rooms, complete with iron and ironing board, at each wing of the building which are conveniently located. There is a bus service provide to residents for those of us who cannot drive. I have recommended Truewood By Merrill, Roseville to my friends and family.

I am very happy to have a home here at "Truewood" I have always found all the staff to be responsive and helpful and attentive. The residents are friendly and I truly cannot find anything about which to complain. I enjoy my meals. All is well! Thank you!

I have lived here since the end of September, 2022. The building is at least 20 years old and needs some updating, but the staff does their best to make it a pleasant, clean place to live. There are several floor plans to choose and the Sales Manager is very pleasant and loves to show them! There are several amenities included in the rent (ie cable TV) which add to the benefits.

The staff is very caring and supportive of the residents as well as family members. I would say that the family members do need to be proactive though! The main reason we chose this facility came down to the price. I was surprised that Merrill gardens was actually about $[removed]/month less than the closest comparable facility. I would absolutely recommend this community to others looking for memory care.

In reality it had the only assisted living opening. But after going to others it seemed well organized and was well maintained. [name removed] said that the staff was friendly and energized to help. Would definitely recommend.

When it comes to the value for cost they charge [fee removed] . Month to park in their garage, which is unacceptable. They increased rent 10% which means I will probably need to move next year. No mercy. Based on my experience, especially based on the quality of food and unreasonable fees, I would not recommend Merrill Gardens. However, if you are wealthy, you will be able to buy your groceries or eat out, and unreasonable fees will be affordable for you. The best thing is that MG is located next to a beautiful library, hair salons, and good stores