Merrill Gardens

Feels more like a bait and switch senior living community. Arbour Square is beautiful and breathtaking when you walk in the front doors. But, after our tour was displeased with the overall community itself. There was a manager arguing with a elderly person living at the front desk “we are not driving to your doctor’s appointment”, when clearly during our tour we were told transportation to doctor appointments within10 miles were free. Love all of the TV screens showing the activities, but didn’t see any activities going on during our tour. A elder’s family member came out of her Mom’s room and said to our person touring us; that we have been waiting for someone for 15 minutes for help. We did originally come in for a tour on a Sunday, but was told by the front desk, no one was here to show us around, so we had to call for an appointment later in the week. Overall the prices were high ; over $6k, plus levels of care and apartments very small (barely have room to walk around the bed).

I was in NC 2 weeks ago for visit. Since then I have been trying to reach the Director ,[name removed], it has been 10 days and have tried to get a meeting with director. I had a meeting set up while I was there but they cancelled on me 30 minutes before meeting. Since then I have been trying to reach [name removed] re: my Mom and everyday they tell me she is going to call me but she is blowing me off!! I have concerns about a fall my Mom told me she took and paramedics came. I have been ignored for the last 10 days!!! I have to think about the fact that if they wont call me back, how are they treating the clients?? What can I do, I live in MA and am very concerned about the way this is going down!

After living at LBC for over five years, my mother-in-law is asking to move. The care, food, service, and activities at this center has really declined. There have been too many instances when the wrong medicine was administered. CNAs have borrowed medicine from the cart belonging to one resident to give it to another resident because the head nurse forgot to order meds. Staff is so minimal that residents do not get their meds when they are supposed to. Morning meds are administered at lunch and so many people have to wait 30 minutes after they receive their meds to eat. Luckily, the activity director is leaving. She was a big concern and did not treat the residents well. LBC was a wonderful place the first three years our family member was there. She was hoping to live there for many more years but she and her family are completely frustrated and there is no solution unfortunately. To top things off, the rent has recently increased to an amount that seems unreasonable and contacting management seems impossible.

Not enough people working there.... Staff is overworked.... Always shorthanded

i found out they are a bunch of RACISTS there from the NURSE [name removed] to all the WHITE STAFFS they treat you so poorly due to the colour of your skin the MD is like a puppet and doesnt have a say in anything that goes on there i know this because i am an example and most of my colleagues complained about same racists acts as well..

The level of care provided at this facility is decidedly subpar. Frequently care such as transport to meals, medication delivery, help with appointments, etc. are skipped or very late. Many of care givers are rude. Memory unit care is especially bad. Cost is very high relative to comparable facilities. Many billing problems. Food quality has substantially decreased.

I didn’t like pine rock at all.i felt that my mother in law was not getting the care she needed, when you had a problem and when you tell the staff,they made you feel not wanted. The Bed was not clean for days.

Even though I let them know my father had dementia and refused help they convinced me that my father would be fine there. They had many others in a similar situation. He missed the meal times, so I asked for the food to be delivered for an additional $5 per meal. They knocked once, and even though I told them he couldn't hear, they noted he didn't answer the door when they knocked, so no food was delivered. They also didn't clean his apartment for the same reason. He had three major incidents involving emergency services in the first eight days. Where I was told, he could not live there if it continued. After eight days it was clear he was not safe there, so I moved him out on the 10th day. They would not return the deposit and stated they would charge him for an additional 90 days. So for the ten days, he lived there they charged him over 6000 and tried to get another $6,000 extra out of him. The staff was unprofessional. The head chef and Assistant GM were openly speaking about firing the head of housekeeping in the main lobby in front of me and many others in the main Lobby. The people that live in the community are given ambassador roles which seems to create a lot og gossip and clicks. Food was horrible. One launch my Dad received when I was at the facility consisted of 1/2 cup of split pea soup and a thin 2" square of corned beef. Additionally, two days in a row he received a mini croissant with a half scoop of chicken salad and lunch is supposed to be the "Big" meal.

My mom lived for a year in assisted living at Courtyards at Berne Village. This establishment has changed hands numerous times in the last 5 years and the quality of care has not improved. I witnessed physical neglect and psychological abuse from some staff at Courtyards. When reported, management did little to correct the situation and lied (in writing) about our mom's medication schedule. Relatively few staff demonstrated professionalism at Courtyards and many complained of being underpaid and overworked. My mom passed away in a very caring hospice home, free from the disrespect received at Courtyards. It is a terrible shame that there are so few affordable and safe care homes for our aging population. Courtyards is not one of them. Their billing department continues to harass my family with false bills and phone call threats of collection agencies after our mom died, even though her bills were paid in full before she left. I found this business to be callous, incompetent, negligent, and disrespectful toward their residents and their families.

Not assisted living. Just expensive apartments for seniors. Very poor care. Senior staff unresponsive and rude. Dangerous mismanagement of medication. Costly.

Terrible General Manager. Food is terrible.

Beware if you are looking for Memory Care at Legacy at Bear Creek. Ask plenty of questions before you move in a loved one. The place has a very high patient to staff ratio so many residents go unnoticed or assisted by staff. Residents are allowed to go days without showers, activities are that are scheduled on paper don't take place unless family are around to supplement staff. The place looks great from the outside but take time to see beyond the marketing hype. At 2am with 3 staff to 50 patients, who is checking to make sure those on O2 are getting air, or to make sure nobody has fallen in the night? Many better more active communities are in the DFW area.

Started out wonderfully for my mom with lots of promises for activities and personal attention. Stayed for a year or so. Could never reach my mom's doctor. Open bedsores lasted for months, staffing shortages were frequent, and ended with assaults by another resident whom the staff said they could not control.

My initial impression was that the place was dark although it looks like some updates have been made recently. I was discouraged to see aides (nurses?) on cell phones while I was there and overheard one of the staff be very rude to a woman in a wheelchair who was asking for help. If this is what happens when guests are visiting, what is going on when family members aren't present? I would not feel my mom was being treated respectfully if I or a family member wasn't with her all of the time.

This community seemed awful during our tour. The room they showed us was a very small one bedroom that they were also using as a shared room. We were there around dinner time and the residents were not able to get into the dining room as it was locked. They had them lined up along the wall and it seemed depressing.

In the beginning Legacy was a warm welcoming place with great staff and was a great community for seniors. During a recent management change Legacy is in a down turn. POSITIVE: The front desk staff is kind, courteous and willing to help. NEGATIVE: The clinical staff, as hard as they try, are untrained, spread thin and unable to care for seniors. The executive director does not communicate, she is non-responsive and unwilling to help. The health and wellness director is rarely available, unable to train and lead the clinical staff to properly care for seniors. While in Legacy's care our loved one was [removed] left to sit in filth for hours at a time (think of classic nursing home stereotype). Also she was not fed properly and on one occasion ended up in the hospital for dehydration. We were told that her moderate dementia was to blame for the way she was treated, but we were assured that things would change and the care would get better .... it didn't. For the money there are several better facilities in the area. Please keep looking.

This facility receives a failed rating. First they put my mother with a roommate who has [removed]. Then when questioned about the problem and why they would put another tenant with someone like this they passed the buck blaming their sales team. Their sales team is part of management! They admitted hearing rors of the roommate and when we asked why nothing was investigated or questioned we were told "that's not our concern". This facility while an independent care facility is uncaring and shows no concern. What's worse the management attempted to double talk there way out of lack of caring and concern for their tenants. Very unprofessional. We not recommend this facility for the care of your loved ones.

Orchard Park is a HORRIBLE assisted living! They're always short of staff because they don't care about their employees and these poor residents have to suffer because the lack of care. The employees they do hire don't care about these poor residents. Orchard park staff lacks care of the residents they hardly bathe, brush teeth, and wash the resident face. The med techs are rude some just sit in the med room all day doing nothing just taking pictures on their phone and give family members wrong information. Memory Care is a big JOKE those poor residents get treated the worse the staff needs training and customer service skills. They talk and treat the resident any type of way the R.A.'s back in MC always hiding from the resident and family members. Also the whole facility is NASTY housekeeping hardly cleans, Kitchen staff don't wear gloves, and they do have spiders and ants badly! Orchard park is a greedy full of lies facility I would not recommend a families to take their loves ones to orchard park.

I just about choked yesterday when the Representative told me there was a non-negotiable, one time, non-refundable, $5,000 "Community fee" BEFORE my Aunt could move in. I see from a previous responder that this fee was only $1,000 in September of last year. This is nothing less than high level extortion. She couldn't believe that I'd never heard of this type of fee before in any of the other three Brookdale Facilities that I've had Relative live in the previously. I'm going to cancel our application and keep my Aunt at the Brookdale Facility at Admiral Heights where there is no "Community Fee".

I would not send my worst enemy here if they were disabled! My mother in law moved here 2 years ago it's always too hot and stuffy and has been known to smell like vomit. She can not move around as well at others and really receives no accommodations, the buses are not designed for wheel chairs, and have no access lifts. She is mostly independent and doesn't require an assisted living facility or nursing home, but there are only two disabled parking spots and they always have the two exact cars. I went in and politely asked for a parking spot (because my mother in law does pay about 3,000.00 a month between her and her partner for a one bedroom), I was met with the rudest reply ever! The exact words was a sarcastic "is she driving" followed by a chuckel and rejection! I was and stil am disappointed by the response I received from Mr. Lewinsky. What is worse is that they have lied about how much rent would be and rate locking then when asked they claim they don't recall. My mother in law picked this place because she had a friend living there but I always had a felling in the pit of my stomach about this place, we are currently looking for a new place for her to enjoy life and be treated with dignity.