Merrill Gardens

only 3.5 rating out of 38 only. Assisted living only....sounds "too old" for mom.

Clean , overall nice staff, some things fall thru the cracks , not great communication not much for activities and food is not healthy or pleasing. Lot os starches , gravy and sugary desserts . Not much choice in menus residents complain about food a lot. Still waiting for changes

[Name removed] was extremely kind in my blunder of scheduling. I am sorry to say we were not as pleased with the facility. As soon as we entered a group were doing exercise classes right inside the front door. The activities room was less than organized. They showed us a studio apartment and we would have liked to see a larger one bedroom. There was a move-in special and pricing was less than others but the quality was also less. Not on our list.

Nice enough. Apts are small, no luxuries. Lots of activities. All meals provided. Good tour, everyone friendly. Good location n heart of Madison.i

[Name removed] is extremely helpful and friendly. She presented facility as a smooth, dedicated, supportive operation. I may go back for another visit during the morning hours to get a better view of daily flow and chance to speak to residents. My rating may improve.

You should ask about the food. Most days it’s good but other days it cold and very boring. They change the menu a lot right before serve. When your set on what you going to eat and it change. It’s fustrating

We were told by two separate residents that food wasn't that good which is a bummer as the food needs to be delish. The common areas looked tired with stained / worn furniture. Halls looked nice. Not the best layouts for common areas. Didn't get the feeling that the "care" would be wonderful as the staff had a ho-hum attitude.

Out of her price range for 1 br but a great place

Although I think they do a great job with both assisted and memory, I don't like the strict separation between the two levels of care. Mom isn't quite at the level or need of their memory care but she needs more help than their assisted offers

Nice location.. too expensive for amenities offered. Great for very active people. Did not like activities offered. This place was just not for us.

Used to be first rate, then Grace Management took over. They've been cutting services, lowering quality and nickle and diming ever since.

The facility was nice, clean and friendly. The person who was to do the tour wasnt there. So much for scheduling a need and nobody bothered to notify me. Epic failure.

The pricing on here is inaccurate. My loved one lives in a 1 bedroom and is paying $5250. They have mastered the art of the up-charge, this price includes nothing beyond rent/food. Pricing is constantly going up for any additional needs (medication monitoring, bathing, etc.) Just know that if you move your loved one here, expect price increases frequently!

Very nice, but see comments about my living or traveling.

Memory care unit too isolated and on the 5th floor. Bars on some windows no pleasant views from room.

The complex was amazing but not suite for our mom. She'd be overwhelmed, and it did provide the freedom that others did. It is almost identical to where she lives now, but an assisted living environment.

We were not happy with this community. the staff would not call back when we needed to speak with them. The community was clean and did have a good value. The other residents did appear to be happy. We did not have my brother move in. The manager would not call us back to see if my brother could move in. We like the community but was not able to speak with anyone.

This community was really nice they did a great job with my tour and they were able to answer all my question, I just felt my dad would be better off in a smaller more home like atmosphere.

I love the fact that business tries and keep the older buildings in the area and they find new ways to use them but sometimes using it for care for the seniors may not be the best option. This particular location just looked older and worn and dated. The staff was fine very friendly and informative. One thing I didn't care for is that they separated the care so they had individual areas for different care level needs

My uncle is living here and there has been issues. One of the staff, [Removed], has an attitude and that job does not fit her at all. We filled out paperwork for automatic payments but they are taking it from the wrong account. We filled out everything and corporate has to change it. He does not eat chicken or turkey and they serve a lot of that. I talked to them to see if they can accommodate him. The laundry service has taken a week to return the clean items. I thought they were accommodating to the residents.[Removed], the sales manager, is dynamite and you could not ask for a better person, I really like her.