Merrill Gardens

I was not impressed and it didn't feel like the right fit.

It's an older place. Was not worth what I was paying. It wasn't what I thought it was gonna be. The people where nice but the food stunk. I wasn't eating there 2/3 time. I had to move out. I found a much better place for much less money than what I was paying. I am on a limited budget. The facility is older. If you can live in there in the independent living area, then an apartment would be much cheaper elsewhere.

Huge staff turnover. The place is beautiful and brand new. They need an Ambassador program. They don't seem to welcome new people like they should. My loved one loves her apartment.

There is no communication between the staff and the employees at this community. It feels like there is no chain of command and they are doing what they want to do with the patients. They don't call me when I need to know things about my love one and more. There are people there that I truly like but things are not going well. It feels like a lot of things are being swept under the rug and I do not like it, I am just not happy period.

On my tour at Merrill Gardens, I was not satisfied with their answer to some of my questions regarding their dementia care.

Our family had an in person tour and it was just not going to be a good fir for our loved one

Our family had an in person tour and the lady who showed us around was not the most knowledgeable - but to her defense she was subbing in for the lady who was actually supposed to give us the tour. The finishes are more down scale which we were not very impressed with, but we absolutely loved the rooftop gardens. We were able to sit up there for awhile and actually speak with another residents. However the residents told us the meals were dreadful, and if you need assistance and call a staff member for help it could take hours for them to come.

This community did not have memory care. It was a really nice community but they were not prepared for someone who would need memory care.

We had several communication issues during our loved ones stay here. We live out of state and that was something that was very important to us. In general my impression was that they were understaffed so their service level really dropped off once we moved in.

My loved one is safe, and the environment at The Pines is safe. They are keeping an eye out for her and they do tend to her. But the quality of the care is lacking and not amazing. She doesn't need as much care, but other than them making sure that she eats every day, I'm not sure what they're doing for her, especially regarding memory care. Every time I drop in, she's in her room doing nothing. The food is terrible. I don't ever see activities going on, although I know they have a few here and there. They are not doing a good job of keeping her room clean, and her laundry is not getting done at all. I've talked to the daily staff about some of my concerns, but I don't think that's getting conveyed where it needs to in order to effect change. At this point I probably need to talk to management. I do appreciate that my loved one is safe and fed, and the staff are mostly friendly. But I would like to see so much more.

The facility very nice, however the care services were completely lacking. The first day our loved one moved in no one came to her room until the afternoon and that was after she pressed the help call button. We told them she needed help with her medication, they thought she could do it independently which resulted in her running out of her medicine way to quickly. The place is very nice and the people are nice, but the care was non existent.

Our tour was not nearly as good or as involved as the one we had at the community we ended up choosing. Merrill Gardens didn't spend as much time with us or offer us a meal. It was during Covid times, and things were just starting to open back up. But the deal breaker for our loved one was there was no in-room laundry.

My loved one did not like the feeling of these communities and that was the only reason that we did not go with this community.

My loved one did not like the feeling of these communities and that was the only reason that we did not go with this community.

Good housekeeping, & good food. Front desk staff are rude and unhelpful. They can help with meds but not insulin so they don’t really provide diabetic care.

Our family had an in person tour, and because of the restrictions we were not able to walk around the community. We were able to see some of the model rooms which were nice. The facility is very nice, but it is quite large so we thought it would be overwhelming for our loved one.

Most important Ball Game no TV gee not a priaraty Breakfast this morning Cold pancakes drinkable oatmeal, not what I expected for the money.

We virtually toured this community. The staff was very friendly and shared a lot of great information. The tour was good but we couldn't do an in-person tour due to covid

The apartments are small and out of date. They need fresh paint and some basic upgrades. The staff is very friendly but the residence here are much older and there is not much communication. The community is kept fairly neat and clean.