Merrill Gardens

Based on my tour they were fine. However I just didn't getting a good feeling for a match. It looked clean. The staff were all nice and good at what they were doing. Everybody was happy when I walked through. The number of people, the layout, and the dining experience was not a good match for my mom.

We toured this community for my loved one, and her needs. Our tour went well for the most part, and it was a nice experience. The community was nice, and clean from what we saw. The staff was kind, and our questions were answered. It was a good experience overall.

New facility, only 3 years old. Bright rooms and common areas. They charge for somethings the other facilities include free such as emergency pendents.

A nice facility, good apartments, but no medical personal on the facility no plans if the residents physical and medical needs increase.

Beautiful place, but clearly an independent facility, not assisted living. It felt like I was walking into a new hotel. My mother would have had to reside on the third floor. If there was an emergency, she wuld have to walk down the stairs. That's impossible for my mother who has Parkinsons. The director that spoke with us was very kind though.

Although the man who greeted me is the assisted living coordinator he did not seem all that enthusiastic. The one bedroom he showed me is so tiny i would never move my mom in. There are good points of course, but not what I am looking for.

I think Fig Gardens is a nice place, in terms of the facility and the staff. It is clean, well kept, and the people all seem very friendly. However I was very disappointed that shortly after we moved our loved one in they discontinued their 24 hour manager service.

I like the facility and really loved the director, [Removed]. She is no longer there for some reason and the new director is not near as friendly or involved in greetings. If I can't be there with my grandparents, I need someone who can make them feel special and cared for. I had that comfort from [Removed].

Pros: Very friendly staff as well as residents. Good care for those who need it. Nice facility, good location Cons: Food is very low quality. Never improves. Poor service at times. Pool has not opened in two years. Entertainment limited to twice a week. Could be more, even every day. Activities are limited. Constant turnover of food staff and directors

Residents have been very helpful and friendly to my mom since she's lived there. Some of the house managers have not been very helpful and have poor attitudes to our family. Unfortunate because we really like the facility and hope our mom feels comfortable there.

I toured this community in March 2016 with my loved one. They were very friendly and helpful. My loved one was convinced it would work for her and she signed up on the spot. We were offered a free microwave with the apartment, but they reneged on it later, which frustrated me. But all now seems to be going well for my loved one.

Unfortunately we didn't have a long stay. She was only here a month before she moved. She just didn't like the location and wasn't happy there. There was no problem with the staff or maintenance or anything like that. Just wanted to be somewhere else.

The community itself, the decor and furniture and set-up, is all very nice. The food was not too great at first, but they did improve. My loved one was in memory care, but their staffing was always way too light and the residents there needed more supervision.

They have some very friendly people, however, they have too few staff members to offer the services that they charge for and they are not very responsive whenever those services are requested by someone.

Very disappointed with the level of activity offered to those in memory care. There's a great schedule posted of activities offered, however there isn't anyone dedicated to working on activities with the memory care for so those activities only happen sporadically. I'm told they are seeking to hire someone to fill the gap.... It's only been 30 days so perhaps that's still in the works. You certainly want to get the right people. I've also witnessed some staff who are fabulous and committed to caring for others while, as probably is the case wherever you go there are some who just don't give a hoot and should not be in this field of employment.

Nice building and rooms. However outside area was not as inviting as it was too sunny and looked like it was only used for special events.

Nice size rooms although the overall layout of the building seemed a little confusing. Much traffic noise on east side of building, but only when window or patio door is open. Nice bathroom set-up.

Did not seem to have enough staff. Clients just sitting in a row in a hall with no stimulus. Viewed a room and it reaked of urine.

Stated that when they placed there family member in the community, they were falsely told about the covered benefits included in the total cost. They were informed just as papers were to be signed that the loved ones medication was not included and further stated that they were told else wise, and after signed contract they were informed of other "new" cost that now cost them almost 650.00 more a month than their prior estimate. However the family said that was the only bad experience they had, but other than that their experience is good.

They declined to accept my husband or even talk with me and allow me to tour because he has had anger/aggression. So if your loved on has this issue, this may or may not be the place for you. They were very polite and kind and offered other recommendations, however.