Merrill Gardens

The staff are dedicated to the residents, but their is an unknown authority that seems to circumvent their efforts. There are no waivers. If you cannot consume the meals for health reasons, you still must pay for meals or move. Overall I would still recommend this facility. I have toured much worse.

There are many complaints about roaches in the rooms, overcooked food (ex. tough meat), and a lack of thorough cleaning by the staff. Overall, not a good value. It's very disappointing.

My loved one is currently a resident at Truewood by Merrill Glen Riddle. This is one of the cheapest options close to the city and the quality is bare minimum. If I had more money, I wouldn't have my loved one here. I would not recommend Truewood by Merrill Glen Riddle to others, based on our experience.

when it comes to the cleaning in my opinion the first main entrance lobby was the only area that is nice and clean. The second floor carpeted area is in bad shape, that includes the big dining area. I remember the first day walk through with [name removed], she said they were going to clean the carpets soon. However at our 3 months nothin has happened and now we notice bad odors. We would recommend families to probably walk through first before signing any documents. With the foods, at our 3 months we never saw anything but bananas and oranges low quality.

They make everything sound great when your shopping but then dont follow through with what's promised. We are looking soon for a new home for my parents if you have any suggestions....Truewood food is really disgusting and they really limit what you can have (neither of my parents are big eaters but when you can't have a salad and other vegies on your plate that seems very stingy, they also run out of food way to often!).

Overall & comparing to other facilities nearby I think Merrill is in the top 5 but as I mentioned above there is room for improvement in the meals and needed staff for maintenance & housekeeping... always short!The people that live here are lovely and very diverse! There is a lot of participation in Resident meetings and activities.

The manager is difficult to work with and insists it is her perogative. Staff turnover is constant.The manager should be more concerned with pleasing the paying tenants rather than being recognized by the city for allowing them to hold mtgs at Merrill Gardens.

Currently, understaffed in all departments. Food is bland, usually cold, and served unappetizingly. There is no RN in the building. I do not recommend them.

The facility looks good. It is clean and the staff is friendly. But I would not recommend them. The medical staff misses important details. They do not have the ability to transport patients. They overcharge for services they do not perform. Much of her jewelry disappeared. And they staff took advantage of her, knowing she had frontal lobe dementia.

There have definitely been some ups and downs. There is now a new general manager who seems to be on top of problems. Hopefully it gets better.

They don't offer meals for people with restricted diets. Housekeeping is a very minimal job ie: light dust and mop, that's all. Staff were all friendly. But for approximately 3k a month, you'd be better off renting a house and getting a cleaning person.

My loved one was previously a resident at this facility. We moved her to a different place that has been much better for her.

They were all very. Nice there and the room they had was perfect for her.

My dad was living in another community and I moved him to be closer to my home. The salesperson (Martha) was terrific and assured me that if he fell they would help him up. They didn't, and just called an ambulance every time. He ended up in rehab and when it was time to come back to his apartment they said he had to have a round-the-clock sitter because they couldn't care for him in assisted living. Food was horrible. One night all my dad had available was yogurt cups or jello and I raised hell about that. They "ran out of food" and Monday was the cook's night off.

I picked this community because, It was the only place that told the VA hospital they would take me!

There was no orientation. Activities are moderate. Food is excellent. Renovations are in progress.

I feel like the staff I have personally interacted with are very nice and seem to honestly enjoy their jobs. I feel like they are very personable with the tenants. We chose this location for my father for two reasons. One it is very close to our home. The other reason was the monthly cost.

My loved one is a resident at Truewood by Merrill Boise. Communication with the family has been very minimal, but everything seems fine so far.

No option for reduced meals. Management not accessible. New maintenance staff is still catching up. Would only recommend with qualifications.

We have had issues with staff (agency) coming and going so frustrating that the communication between staff is not great. Staff doesn't seem to get the fact that we, as a family, choose to do my Mom's laundry and things continue to go missing. As of last night my mother has had 3 falls- all from a wheelchair despite asking them to not leave her unattended in the wheelchair in her room! (the second time it was 10 hrs after the fall before I got notified of the incident!) Right now they are dealing with a covid outbreak but no communication of this to families despite going into the holiday weekend!!! So communication to families is a BIG issue! (lack there of!) The food is mediocre at best- they feed the bigger meal at noon, and lots of sandwiches at dinner in the evening- how about adding in some soup or something warm this time of year! Presentation of said food is poor-things are pretty bland looking- how about some fresh fruit and not always gross looking canned fruit cocktail!! With only 50 residents, I had hoped the food would look a little more appetizing since the description on the menu looked sounded pretty good! One of the main reasons we chose The Pines, was location to family and cost. The base cost is reasonable, and we pay [fee removed] on top of that for her "level of care/specific needs" So just under [fee removed]. I would have thought the extra care she needs would include better monitoring but l am beginning to have some doubts due to the 3 falls in 2 months!! Overall- things are average for the most part. Have I thought about looking for a different facility that is more nursing home, vs assisted living. I was told there is generally more licensed staff (RN, LPN) in a nursing home vs assisted living so maybe Mom needs that type of facility?