Merrill Gardens

Aunt, Uncle, Dad and I toured this place and have taken grandma there twice for a visit. Since Grandma knows someone who lives there, this place seems to be the most comfortale place to go.

Within budget, and okay for driving. Rather small apartments with very small kitchenettes

Looks good

It's a very clean facility. We picked this community because, it was convient, close to home, and was a newer facility. Overall, I would recommend this place.

It's okay, but it's very regulated.

Felt like was a good tour nice place with many options.

Tour was pretty nice, ended up with facility that felt fit needs better.

This is a smaller community and it felt like going to Grandma's house. It didn't feel right for our loved one. All activities were held in one room.

I am having a hard time getting a hold of someone regarding a billing question that I have so that has been very frustrating.

We really like the people there and they are very friendly, but when it comes to the overall value and cost we are having some problems with it. They have a point system with other additional add-on costs. So for example they say laundry is free but they charge you 60 points, and if you have to have something additional that is 40 points, then that bumps you up to 100 points and into another tier which increases the costs.

I thought Merrill Gardens at Madison was okay. It just wasn’t a fit for us. It didn't necessarily seem like the most secure facility. I think anybody could get past front desk, and there was not somebody there all the time. It was also a larger facility with more residents to deal with. And we were looking for a smaller facility. I didn't get a good or a bad impression either way. It just wasn't the right fit for us.

The tour was fine and the community was nice. However, at the time they did not have any rooms available and I did not hear back from them either for a follow up like i thought I would.

The residents have their own mailboxes, and the community offers lots of services for the residents to take advantage of. They are quick to work with the residents and families in resolving issues that may arise. You may have to follow up more than once to make sure the item is handled appropriately. They have a doctor that comes to the community to assist the residents. The services are through Doctors Who Make House Calls. The physical therapists on staff.

The staff member we talked to on the tour was friendly. But the people who lived there were not friendly at all. Also, the cost was too high.

I would tell others that don't expect everything you hear from the sales calls and meetings. My loved one was a different community and we are finding the same things that we found there. The meals are inconsistent, you may have one good meal and several bad meals. The nursing staff is unorganized, and there is a lack of follow up from the leadership;.

The tour was great but then after getting things settled, they told us he was not able to come because of some open wounds that he had. My aunt ended up moving her stuff in and then fell and we had to move it all out and I will say they were helpful during all of that. I would tell others to make sure to find out what the assisted living rules are before moving your loved on into here.

Lovely surroundings, both common areas and individual apartments. Activity directors are outstanding and they offer a variety of engaging activities and have frequent musicians, enjoyed by the residents. My mother was happy meeting the other residents and participating in activities until she couldn't remember to attend. The staff were not really attentive to reminding her to attend activities or using her walker. Their system of dispensing medications is antiquated causing many errors when prescriptions change and some of their med techs do not follow doctors' orders. There seems to be a high turnover rate, likely contributing to these issues.

One month in. Studio apartment with sleeping alcove is a nice size. Staff seems fairly responsive. Some activities were on hold for a few weeks due to staff vacancy but have picked up again. This is not a care facility, more a retirement home with meals and transportation. The residents and staff do check in on folks.

Over all everything is very good. There are a few snags, but generally I am very happy here. I think it would help if communications between management & residents were better. Activities director is very good at her job & makes every effort to involve everybody. Staff members mostly are friendly, helpful, caring & show concern to all. In my opinion, I think that maintenance needs more help. Many things go unattended for long periods of time. I realize that 3 men can only do so much. Work should be addressed with a time frame to the residents in order for them to be aware that they are not be ignored or forgotten.