Meridian Senior Living

We get good care for the cost that is paid at this community. This is a really good community, with cleanliness and the overall care that we receive. The staff are really good with the residents and I would recommend this for your loved one.

This community was nice but it was not a good fit for my love one. It was a little to urban and in a busy neighborhood. The tour guide was great.

The community is bright and clean and we would recommend it to others.

We chose Homestead because they had a private room available at the time. I also just had a good experience with the admissions staff and at the time they were running a really good deal that we could not pass up. The cook has been very accommodating, my dad talked to him one day and he was able to make him something else. The staff members have all been great with answering our questions and following up. I would recommend to others looking.

Our family had an in person tour, and our experience was good but we did not choose the community because it was just to far away from our family.

The staff members have all been wonderful, and so far our loved one has not complained about the meals or dining service so we assume that is pretty good. We have not been able to participate in the group settings due to the covid restrictions, we are only able to visit in our loved ones room which we completely understand, but that has limited our exposure to the community and its amenities. We do know the activities have came back because we got pictures time to time of our loved one participating.

I would recommend the community to others for their loved ones. The staff are very nice and cooperative with the residents. The food seems to be more institutional and we only have one meal choice. There aren't a lot of activities available for the residents at this time.

Being from out of town, I have had limited experience but the feedback I have heard from other family members is that it seems like our loved one is enjoying his stay there, he is thriving and happy. So far we have only positive things to say.

ratings above

I would tell others that I'm very comfortable having my mom here. However, now is not time to enter. It would be better to wait until things get straightened out with the staff shortage. The food is good for my loved one.

I feel like there are enough staff to know if my loved one needed any help and my loved one feels safe here. The staff is very kind and is open to feedback. They are some confusion between depts and some miscommunication. I would recommend this community to others based on our experience.

First of all, [name removed] is great and I really enjoyed meeting with her. The building is clean and nicely renovated and doesn't have that depressing atmosphere that so many nursing homes have. I have concerns about costs - a lot of small charges that add up - so I will have to discuss with my family about affordability. Like the opportunity for cultural activities - particularly the guy who comes in and reads short stories.

First of all, [name removed] is great and I really enjoyed meeting with her. The building is clean and nicely renovated and doesn't have that depressing atmosphere that so many nursing homes have. I have concerns about costs - a lot of small charges that add up - so I will have to discuss with my family about affordability.

We liked the facility, especially that they are connected to a large company in Meridien. Negative was that the distance from west Broward is high. We'd like it to be closer to where they are currently.

Overall, it's been a very positive experience. I think because they're new, there may be some growing pains. Especially because my loved ones moved in not that long ago, they kind of feel like they're forgotten about sometimes and have had to follow up on some things. They needed a bar put up by the toilet, and they had to ask three times before it finally got put in. I don't think it's at all intentional, I just think that they're short-staffed and multitasking, which can cause things to slip through the cracks. Also, there was a lack of communication about a change in cleaning schedule where my parents were waiting all day, and the housekeeper never showed up. Apparently they changed the day, and that information didn't make it's way to my loved ones. I'm not sure of his job title, but[name removed] has been very helpful. He talks to my loved ones every day and brings their newspaper in. He's helped them take an old chair out of their apartment and move a new one in. He usually drives them to their appointments. He's very social with them, and is their go-to person if they need anything. He seems to go above and beyond. I believe the community is at about a quarter capacity since they're new, so he and all the other employees are wearing many hats and doing many things, stepping in wherever they're needed. It's been a huge help that they've been able to take my loved ones to doctor appointments, and I've not had to use up all my vacation time at work to make that happen. My loved ones have been very happy with the food. Given the circumstances, The Pinnacle has done what they can with activities. Overall, my loved ones are happy there now that they've settled in.

There are a lot of things I like about The Peninsula, and a few things I wish were different. The good parts are I like the caregivers. The people who work directly with my loved one are very nice. The head nurse texts me every so often and lets me know what my loved one needs. She's also sent me some pictures, which I appreciated. The bad parts are I've had some issues with admin and billing. There's not much communication in general from the administration. They've not provided healthcare updates and tend not to get back to me when I call. They never did put my loved one's pictures up on her wall when she moved in. Those are the things that have been hard with Covid. At first we couldn't go in, so we didn't even know that was the case and just found out. Overall the facility itself is very clean, and our loved one is always clean and well kept when we see her. We did see the laundry piling up at one point, but overall they keep things pretty clean.

It's very clean. We have had nothing but pleasant dealings with any of the staff, from admin to the front desk to maintenance. We're not using any of the caregiving staff since we're in the Independent Living section. The food could use some improvement. It has been better lately, and I think they did the best they could under the circumstances during lockdown. It was very difficult for the residents during the Covid restrictions, but the Preserve did an excellent job keeping everyone healthy and safe, and making the best of a bad situation.

I was disappointed in the community they continued to charge even though he was in the hospital and not able to return to the community. I would still recommend this community to others. The staff is very pleasant and does a great job.

The only reason I gave it a 4 and not a 5 is because of the accounting department, I get bills already paid and I try calling and emailing and I do not get an answer. Other than that, we have no issues with the facility and it is a very nice, new place. I would recommend to others looking.

The food is absolutely terrible, but the staff is wonderful, they took good care of my mom. The rooms are perfectly fine, mom had a one-bedroom and the size was perfect I would recommend this community to others