Meridian Senior Living

Our families experience started out really positive, but when our loved one fell and broke his arm everything changed. He was no longer able to do things by himself and therefore told us we needed to move our loved one out - during the three weeks we were looking for a new place the staff did not get our loved one out of bed one single time. When we would come to visit the staff all of a sudden tried to avoid our family, it seem like they wanted to avoid answering any questions. They just seemed to want to go about their day.

We were very unhappy with our experience at Pine Grove Crossing. They had a lot of turnover of staff, especially the directors. The care my loved one received was poor and they messed up many medications. The food was not good. I did not realize how bad things were until I realized how good things could be at another facility.

I would encourage you to not take your loved one here. They didn't clean the bathroom or room my loved one was there. They didn't give my loved one showers or change them. The room looked nice during the tour. I spoke to Melanie, and told her about my concerns. She said things would be taken care of. These concerns weren't taken care of. I ended up moving my loved one out of the community due to my disappointments. I feel this place needs to be closed down. The only good thing about the community was the food. However, the staff never interacted with my loved one.

Communication between the staff and the family does not exist. The promises that were made did not happen. They didn't follow the care instructions given by our Dr. And the food options listed were not available. I would not recommend this community to others.

My grandma falls here frequently. No one answers the phone. I have witnessed staff yell at her. Looks nice from first glance. You can put lipstick on a pig.....

Initial impression was ok, building is older, but fairly well maintained. I was pleasantly surprised to learn that the facility had 24-7 nursing staff and offered many services. However, there was an odor about the place that they tried to mask with air fresheners. The old carpet and padding is probably holding years of bad smells. I think I saw a diaper stuffed behind some books in the living room shelf on the 5th floor. I really like the renovated units, I noticed how much better the air quality was in the new units. The common areas and occupied units should also be renovated with carpet replaced for the prices they are charging. Also, none of the residents were smiling, and one gentleman had to call rescue for himself after being dismissed by at least two employees.

I had a loved one living in the memory care unit. The staff was not good at keeping HIPA laws. We would give instruction on keeping her room lock when at a rehab center and don't let anyone in. They let others in. They gave a lot of promises to train and change things BUT NEVER HAPPENED!!!!!

I was not happy with the care there. The staff was nice when I called about my mom. We paid for extra care that we did not get here. We were never able to find the staff. We came and took her out for a visit and they did not realize that she was gone. They did not take care of her personal needs until we brought it to her attention. The food was not what we were informed that. They did offer her some activities at this. They did not give her medication as directed. I would not recommend this community to other families.

We had high hopes when we moved into this facility. The director was very, very nice! Things have not gone well from the beginning, but that seems to have more to do with ownership than management. When the director left, things changed for the worse. My loved one is not getting the proper care they need. We have visited the hospital various times. An employee lied about my loved one. Laundry isn't being returned and garbage is not being taken out. The physical building is very nice. There are several people there that are nice but, overall it has been a bad experience. This would be a good facility for a person who is mostly independent, but a person who needs much assistance is not going to get it.

While my mother, [name removed], was there an employee took a picture of my mother IN THE SHOWER and put it on snapchat. Hid this from me until a friend told me. Despicable place for your loved one!!!

The looks of the place would like to be of luxury and efficiency but it's just an appearance. My husband spent some time there and it was really disappointing. The caregivers have a very low level of empathy and low professional standards. The management seems to be ignorant of whats going on or maybe they are incompetent to challenge the situation. My husband fell in the elevator and spent some time on the floor trying to stand up. As a consequence of the effort he got some scratches on his knees. I was out of the country and didn't learn about it until I came back two weeks later. I found my husband in a deplorable state, with infected wounds which were not treated properly. Their answer to my inquiries was: "We are not supposed to treat infected wounds because an specialized nurse should take care of them ". So, here I was taking my husband to the ER because the wounds looked really bad and covering completely his knees. This is the level of care of that place. And this is only one incident but there were more. Eventually I took my husband back home. I give them 1 star because I can't give them 0.

Best place around- lucky to have it in Aledo with wonderful nurses- [name removed] is a delightful nurse and very knowledgeable. Trust her with family,friends, and myself.

I just found our that it's been 4 weeks and one day between showers! His bed doesn't get made. His floor doesn't get swept. His room stinks. It's obvious the staff is not happy working there. The Director won't return a phone call. We requested a meeting and one was scheduled almost two weeks later then when we got there for the meeting nobody from Landings was available due to a weekly staff mtg.

Staff tried but was understaffed. Always cobwebs and grandma complained that time to get help was long. Dealing with their corporate for issues is a nightmare. Big company does what it wants and treats people the way they want “because we do this all the time”

This is a horrible place that will take all your money and not care for you. My sister in law came here when she could no longer take care of herself, They lied about helping her get on Medicaid and instead drained her trust fund over two years and then EVICTED her. Having mental disabilities she could not possibly relocate herself. We live 2000 miles away and came to move her only to find her in disgusting living conditions. There was SKIN all over the floor and she had sores all over her legs, skin falling off her legs, her hair hadn't been washed in months, in fact she had not showered in months, or longer. The management blamed it all on her and took no responsibility, they didn't care where she might go, they just took every penny she had and kicked her out. We also learned they REFUSED to let her in the dining area because she didn't shower (she couldn't do it on her own) and she had lost almost 100 pounds, they also refused to let food be delivered because she couldn't pay the $5 room service fee... HELLO you just took all of her money, is that legal ? Do not send anyone you care about here.

Horrible management, unfriendly,not enough staff

Not enough staff . Always short of help . Friendly staff and helpful. Not enough activities. Food is ok . Administration is terrible. Witness how she talks to her employees. A lot of staff and management left and found new jobs. Really sad ! Used to be a nice place but not anymore.

Terrible experience with mom in Chevy Chase House. It was a dilemma whether to risk further disorienting mom, who had late stage dementia, by moving her to a better run assisted living facility or keep her in Ch Ch House, as her dementia and health worsened. In the end, we made it work with 24 hr private duty nurses, who took wonderful care of mom, in spite of the poor care and awful management at Ch Ch House. I would never recommend Ch Ch House under the current manager and ownership (different than when she moved in) and would never put a loved one there again.

Awfulllllllllllllllllllllllllllllll, don't ever put your loved one there!!!!!!!!!!!!!!!!!! Looks are deceiving. Terrible exec director, terrible nursing. and we WERE private pay!!!!!!!!!!!

My mom moved in [Removed]. The main attraction was the lobby. It's like walking into a 5-star hotel. After talking with some of the residents, meeting Chef [Removed] and the Life Enrichment Coordinator, [Removed], we decided to move in. The food was great and the activities were great. However, over the past few months the management staff that have left The Peninsula gives us all cause for concern. First it was Chef [Removed], then [Removed] the Life Enrichment Coordinator, the stylist in the salon, and now the Executive Director, [Removed], is leaving. Also, the gentleman they hired to replace Chef [Removed], only lasted a month. From week-to-week you never know if the beauty salon will be open since the original stylist left. I know they're going through a transition right now but family members and residents are concerned.