Meridian Senior Living

First of all, [name removed] is great and I really enjoyed meeting with her. The building is clean and nicely renovated and doesn't have that depressing atmosphere that so many nursing homes have. I have concerns about costs - a lot of small charges that add up - so I will have to discuss with my family about affordability.

We liked the facility, especially that they are connected to a large company in Meridien. Negative was that the distance from west Broward is high. We'd like it to be closer to where they are currently.

Overall, it's been a very positive experience. I think because they're new, there may be some growing pains. Especially because my loved ones moved in not that long ago, they kind of feel like they're forgotten about sometimes and have had to follow up on some things. They needed a bar put up by the toilet, and they had to ask three times before it finally got put in. I don't think it's at all intentional, I just think that they're short-staffed and multitasking, which can cause things to slip through the cracks. Also, there was a lack of communication about a change in cleaning schedule where my parents were waiting all day, and the housekeeper never showed up. Apparently they changed the day, and that information didn't make it's way to my loved ones. I'm not sure of his job title, but[name removed] has been very helpful. He talks to my loved ones every day and brings their newspaper in. He's helped them take an old chair out of their apartment and move a new one in. He usually drives them to their appointments. He's very social with them, and is their go-to person if they need anything. He seems to go above and beyond. I believe the community is at about a quarter capacity since they're new, so he and all the other employees are wearing many hats and doing many things, stepping in wherever they're needed. It's been a huge help that they've been able to take my loved ones to doctor appointments, and I've not had to use up all my vacation time at work to make that happen. My loved ones have been very happy with the food. Given the circumstances, The Pinnacle has done what they can with activities. Overall, my loved ones are happy there now that they've settled in.

There are a lot of things I like about The Peninsula, and a few things I wish were different. The good parts are I like the caregivers. The people who work directly with my loved one are very nice. The head nurse texts me every so often and lets me know what my loved one needs. She's also sent me some pictures, which I appreciated. The bad parts are I've had some issues with admin and billing. There's not much communication in general from the administration. They've not provided healthcare updates and tend not to get back to me when I call. They never did put my loved one's pictures up on her wall when she moved in. Those are the things that have been hard with Covid. At first we couldn't go in, so we didn't even know that was the case and just found out. Overall the facility itself is very clean, and our loved one is always clean and well kept when we see her. We did see the laundry piling up at one point, but overall they keep things pretty clean.

I was disappointed in the community they continued to charge even though he was in the hospital and not able to return to the community. I would still recommend this community to others. The staff is very pleasant and does a great job.

The only reason I gave it a 4 and not a 5 is because of the accounting department, I get bills already paid and I try calling and emailing and I do not get an answer. Other than that, we have no issues with the facility and it is a very nice, new place. I would recommend to others looking.

The food is absolutely terrible, but the staff is wonderful, they took good care of my mom. The rooms are perfectly fine, mom had a one-bedroom and the size was perfect I would recommend this community to others

We liked that this was a smaller facility and it was also very homey feeling. The room sizes here are on the smaller side but my parents only have a 1 bedroom, they do have other options available, but the bedroom is HUGE. My parents do think that the food could use some improvement. There has been a lot of turnover of staff at this facility but I think that is all across the board. Of all the ones that I toured, I would recommend this community.

I would tell people that it is a good community. The price for what you get is pretty good. I would recommend you monitor the care of your loved one carefully to ensure the care is appropriate. The room is nice and has two different views.

This community is very clean, and most of the staff members are great. It is a little higher priced, but during this time the maintenance guys have been great. The activities were very good up until COVID.

We chose The Peninsula because after the tour, this was a place that I could see my mother in and I knew she would enjoy it. Her room size is very good, she is in a private studio and it is perfect for her needs. She is thrilled with the food and says it is very good. The best part about the community so far would be the activities director, she takes a special effort with my mom and they have formed a great relationship. I would definitely recommend this facility.

Cypress Place is a friendly place, and residents are very friendly to others. If you are outgoing, you will not a have a problem fitting in. The staff is very caring and helpful to everyone. They are also friendly and try their best. The food menu is hard to do a salt free menu; if your loved one would need a salt free diet, it will be difficult.

When we first visited The Peninsula community it was very nice, there was nothing negative that stood out to us. The food they serve to the residents is very good.

We chose this community because of the location, price, and the amenities. Some of the amenities included a gym, a pool, and a nice outdoor space. The room sizes were good. My dad has said the food is not good. Our favorite part about this community is the other residents that are there.

The community is usually clean and the staff is also usually pretty friendly. They do have activities available for the residents to participate in. My dad does not, however, like the food much at all. We do feel like Chapel Hill is a good value for the price.

They had just repainted everything and put in new floors and furniture. We had a problem with a couple of the aids. After we reported our issues, they were able to straighten things out. My sister does not participate in many of the activities, however they are certainly available for the other residents. We also thought Smithfield Woods was worth the price.

The community was always clean when I visited including the common areas and my mother's room. The nurses were all wonderful. The activities director was also great. We picked The Peninsula for my mother because she had actually worked there herself for 10 years. She liked a lot of the staff and knew how the community operated. The care was really good. The only thing that we had an issue with was the food; she didn't like the food much and often complained about it. We ended up buying her her own mini fridge so she could have some of her own choices available. The activities available were great.

If you are independent it is great. I am one of the youngest residents. Most of the other residents are much older around 90 and the activities are geared more to older people. I would like some more active or outdoor activities added. They have larger units than others in the area. It has a nice layout and a walking area around the building. They have a nice exercise room.I am unhappy with the food. They have not worked with my dietary needs as they promised.

Small and quaint

While I enjoyed the atmosphere at Holly Brook, the location was a bit too far away from friends and family to suit my needs. The facility was clean and well appointed.