Meridian Senior Living

We have since moved Mom from this facility about a year ago. Numerous items were stolen from her room, and one of the staff members was extremely rude to our family. The food is not the best quality, but it was adequate. The apartments are enormous value for the money, best price around for sure. This was a great placement for my mother at first, but slowly the quality of this place declined. I would still highly recommend for someone who is on a tight budget, and able to still cook for themselves so that when the daily menu doesn't suit, they may cook an alternative meal in the great kitchens.

The best part of MerryWood is the feel of community - it is small enough that people know each other.

I would say what you get in the very beginning before they actually decide to move in is different than what you get after they move in. The facility is very clean. I feel safe having my mother there. The nursing staff is excellent ( with what we have had). The meals are average. My mom complains about the lack of seasoning and the pasta meals are over cooked( mush).

Very nice people, but they are under-staffed. The staff that are there are over-worked. The facility is very clean and homey. They have a lot of great activities offered for the residents.

The ALF is beautiful and offers great activities, meals and staff for the price. The memory care where my father was good overall but he had a bad experience. He was pushed by another resident, fell and it resulted in his death.

My mom is very comfortable there. Not a big place and the location and grounds are great.

They have alot of activities for the residence. The facility is always clean and bright. The forst few weeks there were somethings that were not communicated such as laundry day, cleaning day, and what the staff does and doesn't do. It has worked itself out for the most part but was a little difficult to navigate in the begining.

There was a full staff when I came. Soon the "newest" staff began showing a well oiled "machined," But shortly after... We lost and contacted people in the community, lost staff, residents coming in, directors coming and leaving. The quality of directors, food services, resident assistants, housekeeping, maintenance etc. It has been noted that the newest director is involved in community and seeking more resident and getting them. Each day we've got more residents and more activity.

Beautiful building. The staff was very friendly. They were great answering all my questions.

I went to see my moms friend the other day. I was so surprised how nice the facility is. My friend told ne it was but I thought she exaggerated. It was beautiful, clean, friendly. I would feel comfortable sending my parents here if they were still alive.

Some updating needs to occur with the elevators and pool area. Otherwise the area is very clean. The people are all very kind. The staff are very attentive. I love the doctor/nurse/PT staff. They could really improved on the food. Activities have improved greatly. I feel seasonally it diminishes some in the summer. The one thing I wish they would also try to motive would be an established walking path for seniors. The value is here. It is affordable and the apartments are great. The people are truly caring and are lovely. My parents love it here.

Everyone is wonderful. I really like the activities when I go to them. I don't always like everything on the menu but I like I can choose other things on ala cart for the things I do.

Everything is good at The Country House in Westchester community

Overall the Pinnacle is a good place. My mom is happy and safe. At times, personal care services (assistance with showering, trash pick up, and laundry) have been a bit inconsistent. I recently met with the director and assistant director about my concerns. They have put a new plan in place to make sure that the services are provided on a regular basis. We will have a follow up meeting in a month. My mother loves the food, but the service in the personal care dining room leaves a lot to be desired. Tables are not served at the same time and some residents wait 45-60 minutes for their meals. I have shared my concerns and the staff has recently put a plan in place to address these needs. We are still glad we chose the Pinnacle. No place is perfect, but the staff seem willing to address our concerns.

Overall the experience has been positive. My mother is happy there. The care is good and they seem to have a few different things as far as activities go as well which she loves that. The cost is reasonable. The staff is always very nice. I would definitely recommend the place.

Right after we moved in we immediately made friends with the other people on our floor. They have been very helpful. Maintenance is prompt. All the ladies in the staff have been available when needed. We enjoy eating in the dining hall and the food is quite good. The building with the dining hall is separate from our building which means we have a considerable walk to dinner. But in reality at this point usually doesn’t take much more than five minutes.The grounds are beautiful with flowers all over the place. There is gardening space available but currently not well used. Transportation to doctor appointments is available but not reliable.

The staff is supportive and pleasant. The residents have a lot of options for activities. The location is great for access to many things nearby. The senior director has changed twice in the last year, and there have been gaps in leadership, communication, and followup.

My mom is very happy there. She loves the food and likes being able to choose which, if any, activities she wishes to join. I would recommend Holly Brook to others. My only suggestion would be that they add an electronic means of communicating with the facility for family/caregivers. Also my mom likes how helpful and attentive the staff are.

Been here 2 months and so far pretty happy. Very outgoing and friendly staff. They are great at making you feel like you are number 1! Everyone seems to know your name as soon as you arrive. Apartments are beautiful as well as well maintained. Other residents are also amazingly friendly and welcoming. Many activites for those who like to socialize. I highly recommend.

My only disappointment is that when we first looked at the facility I was excited that it was an independent retirement center. It has quickly turned into a nursing home. They have had a large price increase each year which I was not expecting. I asked those specific questions in the beginning because my mom was on a very tight budget. With them not accepting Medicare my mom will be staying a shorter time than what we expected.