Meridian Senior Living

My mom-in-law was a resident here for a very short time. Thank goodness. When she got there they found out she had C-diff and after that the staff treated her like a leper. They just gave her a tray and ran out of the room. She asked for milk for her oatmeal and syrup for her pancakes and they never brought any back for her. Her trash was overflowing and was never disposed of until we called and requested it. Even then it took them a couple days to empty it. She got out of her quarantine and after 1 day we found out she had C-diff again. Her visiting nurse went to do her daily check and called us with the news that her bathroom was so dirty that there was dried feces on the floor. After we reported this to the management, they treated her even worse. Thank goodness we got her out of that dirty nasty place.The cleanliness of the facility is very poor. The staff doesn't care and the management is even worse.

Mom was living in a senior independent living apartment until a hospitalization. While she was in rehab we looked for an assisted living facility that could provide her with the additional help she was going to need especially with her newly prescribed opioids and the related elimination concerns. Mom also did not want anymore hospitalizations. The executive director assured us the Lane Park staff could provide the support she would need to achieve the first and strive to prevent the need for hospitalization and they would work hard to help her feel a part of the community. She moved in on a Saturday ten days after the contract was signed. There was no staff member there to greet her or show her around or even explain food services. Her room had not been cleaned or vacuumed and there were spider webs in the corners. When I finally found and spoke with the nurse on duty she acted as if she had no idea who my mother was or what her medication administration schedule was even though I had brought her mr eds the day before. Things never got better. When she began having bowel problems I was told they didn't monitor that. After only 23 days and over $9,000 given to this facility she had to be hospitalized for impacted bowel treatment. In 29 days her mental cognition declined so greatly she now requires long term care. I requested a refund of her buy in and rent twice but was ignored the first time and the second time told all communication would have to be through a lawyer. Not honorable behavior at any level. In the executive directors own words,"We failed your mother miserably."

My mother shares her experiences with me almost daily. The restaurant is horrible. Shrimp Scampi one evening consisted of one piece of shrimp. They claim all-day dining, but refused to give her a soup spoon at 2:30 because they didn't have enough for the dinner crowd later. There have been four management companies overseeing the place in the past three years. What does that tell you? Prior to the last hurricane possibility, I called to see what their protocol would be for the residents. The desk agent had no idea so she transferred me (but didn't even put me on hold, I heard her talking for 3 minutes before I hung up and called back.) I finally spoke to the entertainment director and asked her what their emergency plan was and she said she didn't know. The executive manager hadn't told them yet. This was three days before the storm was potentially hitting. Ridiculous.

Questionable operations practices. Community representative blames new corporate executive. I cannot believe this is a Discovery community! Moving my mother out!

They are doing renovations which makes the property more esthetic ally pleasing however they should do the same with their staff on the inside in the assisted living side. I feel sorry for the elderly who have to spend their final chapter of life being treated poorly by the aides who work this side. Almost every aide I saw was looking at their cellphone. I visited my friend who lives there an the aide feeding her was kicked back with her feet up watching tv with her phone plugged in charging! Are you kidding me?!?! No respect. Hire people who truely care about the elderly and will respect them as they deserve it!

Where does this place find it's management? So far it has been a joke. The help is almost as bad. No one seems to care. The owners have been notified and nothing changes. I recommend looking at other places. With the right management this could be a great place for seniors.