Meridian Senior Living

Make sure to ask for invoices and receipts of all financial transactions, Visit every day if possible, demand you're contacted with updates on a regular basis, and do not let them pressure you. When we first moved my mom in, they overdraft my account and had to credit us over $[XXXX amount removed]. Another thing that happened - my mom was sent to the hospital and no one could tell me which hospital she was taken to and it took us 4 hours to locate her. They've managed to lose personal property and I have to ask for her room to be swept. I won't even talk about the bathroom. A lot of the day staff are nice/friendly but the evening crew is undesirable. The reason I placed my mom at Gentry Park has a lot to do with the fact that they called me constantly to "help" us with the transition. I must admit that the nurses at Gentry are Gold.

Assisted Living at The Meadowlands was an older facility so it did not have that homey feeling to it. I felt like I would have been putting my mom into an institution rather than assisted living and I knew it would not be a good fit for her.

I am extremely disappointed in our experience at The Meridian at Boca Raton. I do not think they have proper staffing and the care is not what we were promised we would be getting. I would not recommend them to other families looking.

They got in over their heads and did not provide the proper care for my father. He had bed sores and they did not report them and he was sent to the hospital. They have a hard time keeping staff and the staff that they do have aren't trained properly. It is a very beautiful community and the people are friendly, but it all comes back to being short staffed and not being able to provide adequate care.

The assisted living side seemed nice. The memory care side...the floor was sticky and there was an extreme scent of urine. Overwhelming...unpleasant. For me, I just couldn't. Looked like the residents were happy.

I would not recommend The Preserve at Palm Aire for anyone seeking Independent Living arrangements. There are no separate areas for the Independent folks. The management allows the Assisted Living people to come into the supposedly Independent L. areas at will, including the Independent Living dining room, even though they have their own dining room. It is very DEPRESSING to see all these walkers and motorized scooters everywhere and residents being fed by aides that are not supposed to be in the dining room and drooling over their food. The facilities are nice and the price is good but it has the atmosphere of a nursing home not a smart Independent Living facility. Also, the management does nothing about the many legitimate complaints that everyone has. They have excuses for everything. Especially the food! They are serving us cafeteria grade food, not cooked right, cold when served, strange recipes, and running out before the dining time is over. The complainers are labeled "trouble makers." No I would not recommend The Reserve at Palm Aire. Come see for yourself at 4:30 some evening. An independent Living Resident

I have learned for Senior Living Facilities, substance is much more important that glitz. If you are able to visit and care for your loved ones on a daily basis, the Symphony at the Waterways can be an okay place. It is a very nice building and view with good activities (including beautiful movie theater) but it is quite expensive. Selling points that were included at move in are continually cut back while prices continue to rise. There has been constant, excessive staff turnover at all levels, including strong employees and leadership. Some current staff is very loving and caring. Healthcare has been inconsistent, lots of mistakes, medicines administered at the wrong times, and do not follow doctors orders/instructions. Response time is very slow, you often wait over 30 minutes when paging staff for issues requiring physical assistance. Quality of food has been poor, and dining room has often run out of basics like butter, sugar, rolls or ice cream for many days. Leadership constantly talks about fixing things but does not follow through. There is a sense that increasing profits are the highest priority. Many of the reviews on other sites are brief or just one liners and seem to be from company employees to elevate ratings rather than residents or their families. It speaks volumes that responses to negative reviews are from a corporate marketing group to spin the review and appear that they are being responsive -- as if repeated attempts to resolve issues were not already tried with the many different executive directors or other staff leadership.

Mom didn't like the area although the people were nice.

The CNAs are very good. Unlike many ALF places, they actually pay attention to the assisted living residences. 1 BR apts are available for those who need more space. The memory center residences are kept in their own wing, The ALF and IL residents share activities which is a big plus. Not all places allow this. The CNAs and the LPNs are very attentive and patient. You can take a shower in the morning or evening. Some places have shower-time between 6:45 - 7:45 pm only due to limited CNA staff. Not at the Preserve, tho. Preserve is very flexible. Showers 7 days a week are available depending on the plan. The food for ALF is pretty bad, to say the least. Also, unlike in the IL dining room, you end up eating whatever they throw in front of you. They do give the residences a menu where they circle their choices from the limited list. However, the servers don't always follow what the resident asked for and sometimes bring anything. Also, they take forever to serve. I guess they do their best, but they are not trained as servers and English is not their first language. When I visit, I take my parent to the IL dining room so she can order whatever she wants from the menu and actually get it. Also, she gets good service from professional servers. The one thing, the servers in IL speak English as their first language. While the direct service staff do a reasonably good job, the management need more supervision from their parent company, Life Care Services (LCS). Preserve was recently acquired by LCS so the managers (they call themselves "directors", but that's mostly a form of title inflation) still haven't gotten their act together. Back in July, one of the managers physically accosted a family member of one of the residents and the police had to be called. The family member agreed to leave things as "criminal complaint" and not escalate it to "criminal charge" if he promises to behave himself and not do that kind of thing again. I know that, with the changeover in executive management in Des Moines, IA, the interim management at the Preserve want to make a good impression with their bosses. [removed]. Hopefully, LCS will take some action and prevent this kind of thing from happening too often. Employees should not be physically threatening residents or their family members. My parent's BP went right up when this stuff happened. It's important that my parent lives in safe place where her health is not compromised. The managers do a lot of up-selling. Occassionally my parent needs to go to the toilet when she is returned from a meal or activity. As long as the CNA is there, she can ask if my parent needs to go now. The ALF manager told us we must pay an extra $1000 for that service. We said no, and she didn't push it any further. Most ALF properties let me stay overnight when visiting for a week to 10 days. Preserve wants me to rent a separate room for $150 a night. I just go to a cheap $55/night room up to the road. They didn't like that and called me at the hotel, accused me of staying overnight at their property and insisted I move into a $150 night room or, better yet, rent a more expensive 2-BR apt for my parent for those times I visit. Again, I said no. Nevertheless, they wasted time writing up a lease for the 2-BR in case I changed my mind. I guess their managers have a lot of time on their hands to take work hours out to do this kind of stuff. The physical therapist who comes in twice a week to provide one-on-one rehab is very good. She also runs the 3-day a week senior aerobics class which my parent enjoys going to. It's also a nice way for the ALF and IL residents to socialize and make friends. This is a big plus. She also advises on other rehab such as OT and ST. Very nice. Once the shake-down from the new LCS executive management is settled, and the interim managers are replaced by experienced senior staff, the Preserve should turn out to be a pretty good place. We won't be hasty. We'll give them some time to fix things, which the corporate office tells me they will look into. If they can resolve this, I can see my loved one staying there for a quite a while.

This facility is in need of some improvements. There is no question that it is a beautifully decorated facility. However you are promised and sold a list of services that after almost a year are not delivered. First, their turnover of staff is very high which is not conducive to the sense of security and consistency that people at different stages of memory lost required. Secondly, the facility has three levels of care; independent living, assisted living and memory care. The assisted living level, in my opinion , has patients that required a a higher level of care which burdens the staff and is unable to provide the proper care to those who are more able. Thirdly, the memory care program that was promised has not been implemented. Fourthly, the 5 star restaurant is "okay" nothing exceptional and at times "unacceptable". On the other hand, during special occasions when they have families or they invite the community the food is very good. There is not consistency in the quality and presentation of the food on a daily basis. The activities are okay when they do have them. Lastly, the care is "hit or miss" and overall not consistent.

My mother was only in the assisted care portion of the facility for 4 days before they decided that she was agitated and needed to be medicated to calm her down, something I had not noticed on my daily visits. No one at the facility bothered to tell me that they put my mother on a new medication, and the medication they gave her was clearly deemed inappropriate for elderly patients even by the manufacturer. My mom had a very bad reaction to the medication (acutely increased agitation and anxiety, loss of balance and coordination, mood changes, increased memory problems, etc). The staff either did not recognize that these issues were side effects of the drug they gave her (clearly documented possible side effects) or they simply did not monitor her for any side effects. My mom reached a crisis stage before I was told she was on this medication. Once that medication was stopped, she was back to her old self in just a few days. I have moved my mother out of this facility and into a different one where she is happy, healthy, and thriving, and where the staff does not medicate residents for their own convenience and also keeps family members informed of any and all changes occurring with their loved ones. I just wish we went there first and saved my mother the pain and suffering she endured at The Meadowlands!

I would not recommend cypress place for assisted living or for value. My mother was there and I could never get cooperation fro the higher staff. It was always we can't do anything until it was time for her to move out and then they were saying they can do that and they'd hate to have her leave. It was like a used car salesman. They went through 3 directors in about as many years. They just seemed to want to cut cost as opposed to taking care of people. It used to be that the staff and that were much more positive when you're there with them and interacting but they just kept laying people off and the place just kind of fell apart. I think they're getting a lot of people in there based on their old reputation, not how they are now.

It's more corporate run and that's why we left, it was a mess and they just couldn't think outside of the box at all. She was in the AL building and really required very little assistance, she needed assistance with medication dispension and bathing. She had been there for a very long time but started having hallucinations from medication, she knew what she was seeing wasnt real but it was disturbing for everybody and we went through all sorts of nonsense with them because of it. They kept calling 911 even after her doctor had seen her, normally the med techs he knew her were always able to stay calm and get her comfortable again so I was furious. She wasn't getting the attention she needed and I thought these people didn't know what they were doing or how to handle anything.

It has been a horrible experience for us. The staff are very rude to the residents and private aides. The sales person had me believing that my loved one would be taken care of, and this hasn't happened. They have had 1 nurse for 3 floors, and 1 nurse for 7 floors. The staff has not communicated to the doctor or family about health concerns of my loved one. There have been times the community has delivered medication late to my loved one. There have also been times the community doesn't respond to the call requests made by my loved one. There have been times the community hasn't assisted with changing my loved one overnight. Even after I would express concerns about the care to the community, they wouldn't act upon these concerns. The aide during the day would be the only changing my loved one. There is no speech therapist on staff. The family has had to hire outside transportation to take our loved one to appointments, as the transportation the community has is too busy. They have switched medications on my loved one, and didn't communicate this with the family. I was even willing to pay out of pocket for the specific medication that the doctor prescribed for my loved one. They also never communicated this change or that they couldn't get the specific medication. The community has lost 2 Directors of Nursing and multiple CNAs. There is no formal communication plan with the family, and there have been times the community doesn't respond to questions or concerns. I have made multiple requests for things and they still haven't fulfilled these for the family. There has been no care plan initiated by the community or they have neglected to fulfill this request. I wouldn't recommend the community to anyone for their loved ones.

We are only three weeks in. So far, we are considerably unimpressed. This facility is understaffed and not great at following through in promises. Examples: • The mail from the prior resident is still being delivered to my MIL's mail box. I had to change the name information myself. • my MIL was not assigned an "ambassador or buddy" as we were told • trash and boxes were stacked up outside her residence and a neighbors for 6 days before I complained loud enough for the trash to be removed. Safety hazard. • we still haven't received a parking spot as promised. • the wiring is odd. The TV has to be reset multiple times per day. • housekeeping staff were kind enough to drop by to introduce themselves and tell us that they only have two staff members and we should only expect monthly housekeeping services; not weekly as promised. • the door weather stripping is still in the middle of the floor despite being reported via work order. Again, tripping and safety hazard. I could go on and on but I'm busy looking at alternate options.

Most of the residents are really helpful, but the administration doesn’t listen to residence desires. The activities are mostly online and often times no staff is there to monitor the activities. Two people have fallen when they tryed to get up and reach for the balloon in volleyball One broke her hip and is in hospital. Food is mostly canned and meat patties are frozen. Not healthy

The employees acted like they were going through the motions I strongly recommend that any potential clients first study the Vermont state inspection reports for this facility There are far better options in the area

My wife was at Pinnacle for a short time. My family moved her out of that hellhole. On a scale of 1 to 5 as 1 being bad, I give the Pinnacle a score of minus one (-1) The only good thing about the Pinnacle is the landscaping!! The staff doesn't care about the personal care residents. PERIOD!!

I did not tour Gentry Park on the 23td. Instead I met with in a[name removed] conference room for a Q&A session. I did not see an apartment or anything more than the lobby. What I did see was well kept and the staff seemed very friendly.

The staff was nice but administrators need improvement. Also they are understaffed. We had an incident where my dad fell and he was injured and no one even called me. I went several times at hat he was there and was glad bc what would have happened if I didn't visit?