Meridian Senior Living

I wanted to share some feedback with other families considering CCH for the needs of their loved ones. Within the last year, many issues resulted in a traumatic experience for my sister including: Poor Staffing - we experienced inadequate staffing levels and training. As my sister’s health declined, this resulted in slow response times, a lack of care and unnecessary pain Poor Leadership - the facility seemed to have a hard time recruiting and retaining senior staff (i.e director of nursing). This resulted in a lack of leadership at critical times (especially in coordination with other professionals outside) Poor Communication - as her health declined, poor communication created anxiety for her family and suffering for her. We also found the staff unresponsive to calls and emails Similar to other families, we hired additional staff to monitor her health and advocate for her on a daily basis. In the end, all of our efforts weren't enough to overcome CCH’s shortcomings.

Terrible care unless your loved one is alert and oriented and can take care of themselves. I suggest you put a camera up in room like we did, it does help somewhat. Empty promises. Director and office staff do not return phone calls. ALWAYS short staffed is their excuse for lack of proper healthy care. Many times we cleaned our Mom and her room, emptied trash, took dirty laundry home, ETC, ETC, ETC. PATHETIC that when our Mom passed away and we cleared out her room, when we handed keys to wellness Director who knew us well from many meetings regarding complaints on lack of care, she DID NOT even give any condolences, say how sorry she was for our loss of our Mom. She is a fake. Anyone considering placing their loved one there may feel free to reach out with questions.

My experience at this facility has been terrible. One of my biggest complaints here is the food. It comes out ice cold. All of it, no matter what it is. I will say, they did hire a new Chef and things started to improve. But he got fired and now they're back to what they were. The meat, the vegetables, everything is served cold. It's to the point that hardly any of us go to the dining room to eat anymore. We prefer to have our meals delivered to our rooms so that we can heat them up before we eat them. Another big problem is that no one listens to your concerns here. If you complain, they tell you to leave if you don't like it here. This facility is a month to month agreement versus a traditional year lease, so it's easy for them to tell you that. Another issue is that help is never available. I know of 2 residents that have fallen and pressed their 'call button' for help and they waited for over an hour for a response/help. It's terrible. The only good thing here is the Physical Therapy. My husband and I both use it and it's very good. But not enough. I don't know how this place stays in business, to be honest. I don't think that the owners are aware of how terribly things are being run. There are hardly any Independent Residents left here. My son's reasoning for moving us here was so that someone would be there to help if we need it. Well, I don't get help here. There's never help available. I would not recommend this facility to anyone.

The food here is really, really, really bad! I don't feel they have enough staff in the dining room. There isn't a lot of choices. There isn't really an opportunity to make substitutions. The grilled cheese was horrible, and the fish was poor quality. This wouldn't be a good place for a picky eater. There were some staff that were sweet to work with, and others that weren't as pleasant to work with.

Management recently changed and are hoping things will improve, however, the past 4 months have been a nightmare. Maybe our expectations were too high, but have had 2 falls, a faulty call light, not enough supervision when residents are ill, and the list goes on and on.

my mother is a resident in memory care. a short summary: 1. promised a particular room. shortly before admission, informed that the room was unavailable (which they knew was likely when the first room was promised). 2. they refused to give necessary medication. their rationale boiled down to: we screwed up the initial paperwork on admission. you fix it. 3. my first call to their nursing director was not returned. my next call went to her voice mail box -- which was full. box was still full during my next call days later, even after their executive director had been informed. 4. when i filed a complaint with ahca, their executive diretor retaliated by sending a notice of eviction and then threatened to charge me with elder abuse. real nice. 5. falsely claimed to outside callers that i refused to provide a telephone for my mother. there is much more; but i only get 1000 characters here.

Rating is POOR! I moved my parents after 4 month of Administration with poor management. THE DON and the Executive Director are not ethical in all practices and reinforcement of policies. Med management is poor- non existent. No collaboration with the neighborhood hospital. Poor response time to help and or medication requests. Family communication- non existent. Unable to follow care plan. Poor staff moral and limited training if at all for the staff. They are interested in the money and the money only.

I am extremely disappointed in our experience at The Meridian at Boca Raton. The director doesn't get back to you takes several attempts. They facility does not have proper staffing to care for their residents. The aides weren't very nice and were rushed to give care , because there wasn't enough staffing. Food was subpar. If your love one needs assistance do not move in here.

Our families experience started out really positive, but when our loved one fell and broke his arm everything changed. He was no longer able to do things by himself and therefore told us we needed to move our loved one out - during the three weeks we were looking for a new place the staff did not get our loved one out of bed one single time. When we would come to visit the staff all of a sudden tried to avoid our family, it seem like they wanted to avoid answering any questions. They just seemed to want to go about their day.

We were very unhappy with our experience at Pine Grove Crossing. They had a lot of turnover of staff, especially the directors. The care my loved one received was poor and they messed up many medications. The food was not good. I did not realize how bad things were until I realized how good things could be at another facility.

I would encourage you to not take your loved one here. They didn't clean the bathroom or room my loved one was there. They didn't give my loved one showers or change them. The room looked nice during the tour. I spoke to Melanie, and told her about my concerns. She said things would be taken care of. These concerns weren't taken care of. I ended up moving my loved one out of the community due to my disappointments. I feel this place needs to be closed down. The only good thing about the community was the food. However, the staff never interacted with my loved one.

Communication between the staff and the family does not exist. The promises that were made did not happen. They didn't follow the care instructions given by our Dr. And the food options listed were not available. I would not recommend this community to others.

They should allow anyone with any type of disability to participate in all the activities they have to offer. Our experience we had, was that other residents were able to decide if someone with a disability could participate in that activity or not.

My grandma falls here frequently. No one answers the phone. I have witnessed staff yell at her. Looks nice from first glance. You can put lipstick on a pig.....

Worst facility! Be warned!! Terrible service!! Negligent people! Don’t care after don’t care!! Careless people that really could care less about your loved ones, they only care about the paycheck! they should have other jobs that don’t include caring for people!! Don’t believe the lies! And just like the other post that complained I’m sure they will reply to this one with a “call the executive director to complain” post (or maybe not since I pointed it out) which is the equivalent to seeking help from the same person that authorizes it all! As they say, from the head flows the same spirit to the workers in lower positions. It’s all a reflection from the top! RUNNNN and don’t look back!!!

Now the drink glasses are like shot glasses. It would be helpful if the facility would stop writing fake reveiws. Tryed to talk to the manager knocked on her door she didnt answer went outside she was sitting at her desk got up closed the curtain nasty nasty nasty. Food is below subpar. The Waite staff is great they put up with a lot of BS due to the poor management in the front office. They are uninterested in the people live here they are very interested on what they can get. The enterment consistes of watching each other grow older. Arbor is not interested in your concerns, due yourself a favor spend a little more go to a place where you are treated like a human. Shutting the curtain indeed!

Initial impression was ok, building is older, but fairly well maintained. I was pleasantly surprised to learn that the facility had 24-7 nursing staff and offered many services. However, there was an odor about the place that they tried to mask with air fresheners. The old carpet and padding is probably holding years of bad smells. I think I saw a diaper stuffed behind some books in the living room shelf on the 5th floor. I really like the renovated units, I noticed how much better the air quality was in the new units. The common areas and occupied units should also be renovated with carpet replaced for the prices they are charging. Also, none of the residents were smiling, and one gentleman had to call rescue for himself after being dismissed by at least two employees.

I had a loved one living in the memory care unit. The staff was not good at keeping HIPA laws. We would give instruction on keeping her room lock when at a rehab center and don't let anyone in. They let others in. They gave a lot of promises to train and change things BUT NEVER HAPPENED!!!!!

I selected The Preserve at Palm Aire based on the marketing dept's assurance that they could meet the needs of my parents after living independently. I found this not to be the case. My parents have been together more than 60 years. My mom has Alzheimer's, very mobile, not an elopement risk, but need help with bathing and grooming. My dad uses a walker, is very sharp but need help taking care of my mom. After several meetings with management, including an over 2 hour meeting with my parents and their staff (nursing, director, etc). We decided on accommodations and level of care. I shared every detail about my parents, tips to managing my mom's care, everything! They told me that their staff was highly trained and would able to manage their care. They moved in mid January 2017 and things went downhill from there. They asked me to allow the staff to get them acclimated to their new home. They were there a week when I visited. My mom had not been showered, her underwear was soiled, had not been changed for days and my dad was feeding her dinner. I could not believe it. My mom was supposed to be showered and dressed each day and they were to eat meals in the dining room. I complained constantly about their care and the staff began to step up. After about 3 weeks I was told that my parents could no longer reside there and would have to move in 45 days, but they were pushing us to move out sooner. They offered Memory Care, but my dad was not allowed to move in with her and it was twice the price. I thought I found the perfect place, but it was just an illusion. After all of that I'm back where I started. I moved them in with me at the end of February, but the furniture was there until early March. They charged for their care even though they weren't there and I haven't received the community fee back yet. A huge disappointment.

I was not happy with the care there. The staff was nice when I called about my mom. We paid for extra care that we did not get here. We were never able to find the staff. We came and took her out for a visit and they did not realize that she was gone. They did not take care of her personal needs until we brought it to her attention. The food was not what we were informed that. They did offer her some activities at this. They did not give her medication as directed. I would not recommend this community to other families.