Meridian Senior Living

We had high hopes when we moved into this facility. The director was very, very nice! Things have not gone well from the beginning, but that seems to have more to do with ownership than management. When the director left, things changed for the worse. My loved one is not getting the proper care they need. We have visited the hospital various times. An employee lied about my loved one. Laundry isn't being returned and garbage is not being taken out. The physical building is very nice. There are several people there that are nice but, overall it has been a bad experience. This would be a good facility for a person who is mostly independent, but a person who needs much assistance is not going to get it.

While my mother, [name removed], was there an employee took a picture of my mother IN THE SHOWER and put it on snapchat. Hid this from me until a friend told me. Despicable place for your loved one!!!

My mom lived in the memory care and it turned out to be horrible. They told us when we moved my mom in there they work with and do things to help with memory and care. Well they did nothing even close to that. They put everyone in a day room, turn the tv on and let them sit there all day doing nothing. My mom had her own room where she could have spent time watching HER daily shows she always watched. In the 4 months my mom was there her mind went very rapidly out of all the years she had alzheimers. She also got scabbies in there. She fell several times, once breaking her shoulder. Her final fall was in that dayroom with supposed supervision and it ended up taking her life. So be careful as to all the great things they say they do because they don’t. Sure everything looks nice and the people are but the care is NOT!!!!

The looks of the place would like to be of luxury and efficiency but it's just an appearance. My husband spent some time there and it was really disappointing. The caregivers have a very low level of empathy and low professional standards. The management seems to be ignorant of whats going on or maybe they are incompetent to challenge the situation. My husband fell in the elevator and spent some time on the floor trying to stand up. As a consequence of the effort he got some scratches on his knees. I was out of the country and didn't learn about it until I came back two weeks later. I found my husband in a deplorable state, with infected wounds which were not treated properly. Their answer to my inquiries was: "We are not supposed to treat infected wounds because an specialized nurse should take care of them ". So, here I was taking my husband to the ER because the wounds looked really bad and covering completely his knees. This is the level of care of that place. And this is only one incident but there were more. Eventually I took my husband back home. I give them 1 star because I can't give them 0.

Abominable staff starting from the top down, especially the Executive Director and the ONLY RN on Staff, the Dir of Assisted Living. Everything from poor service and lack of care to medication mismanagement. No way this place should retain their ALS license. You can bring things to top management's attention at Arbor Group and they bring up to the local team who ignore and then retaliate by charging more money without any reasoning whatsoever. RUN! There is a reason that residents are moving out very quickly.

Best place around- lucky to have it in Aledo with wonderful nurses- [name removed] is a delightful nurse and very knowledgeable. Trust her with family,friends, and myself.

I just found our that it's been 4 weeks and one day between showers! His bed doesn't get made. His floor doesn't get swept. His room stinks. It's obvious the staff is not happy working there. The Director won't return a phone call. We requested a meeting and one was scheduled almost two weeks later then when we got there for the meeting nobody from Landings was available due to a weekly staff mtg.

Staff tried but was understaffed. Always cobwebs and grandma complained that time to get help was long. Dealing with their corporate for issues is a nightmare. Big company does what it wants and treats people the way they want “because we do this all the time”

This is a horrible place that will take all your money and not care for you. My sister in law came here when she could no longer take care of herself, They lied about helping her get on Medicaid and instead drained her trust fund over two years and then EVICTED her. Having mental disabilities she could not possibly relocate herself. We live 2000 miles away and came to move her only to find her in disgusting living conditions. There was SKIN all over the floor and she had sores all over her legs, skin falling off her legs, her hair hadn't been washed in months, in fact she had not showered in months, or longer. The management blamed it all on her and took no responsibility, they didn't care where she might go, they just took every penny she had and kicked her out. We also learned they REFUSED to let her in the dining area because she didn't shower (she couldn't do it on her own) and she had lost almost 100 pounds, they also refused to let food be delivered because she couldn't pay the $5 room service fee... HELLO you just took all of her money, is that legal ? Do not send anyone you care about here.

I’m a resident of The Preserve at Palm Aire. I agree with everything Run Don’t Walk says about the place. I’m sitting in my hallway right now with no air conditioning while the housekeeper cleans my apartment. She was on vacation last week so nobody came to clean. I called the Front Desk to report the lack of air conditioning & nobody answered. The dining room & the wait staff are nice although we usually have to wait a long time to be seated & served. Good gym & activities & the entertainment staff tries hard. The buildings & grounds are beautiful. My big criticism is that the general, housekeeping & dining room administrators are unavailable & unresponsive to the residents.

Horrible management, unfriendly,not enough staff

Service at this place is poor at best. The front desk and manager are nasty. Food is fit for a dog at best that waite can be an hour's. Food is alwast cold the place is dirty. They sell soda to the residents after they got rid of the soda machine. You meed to go over your bill with a fine tooth comb they make lot of mistakes in there favor. This is where you put the people you dont love. Dept of health please come soon.

Not enough staff . Always short of help . Friendly staff and helpful. Not enough activities. Food is ok . Administration is terrible. Witness how she talks to her employees. A lot of staff and management left and found new jobs. Really sad ! Used to be a nice place but not anymore.

The facility is clean and well maintained but it is badly understaffed and management is unresponsive to complaints or calls for information. This is a great place for your loved one(s) if they don't mind abysmally bad food and worse service.

Terrible experience with mom in Chevy Chase House. It was a dilemma whether to risk further disorienting mom, who had late stage dementia, by moving her to a better run assisted living facility or keep her in Ch Ch House, as her dementia and health worsened. In the end, we made it work with 24 hr private duty nurses, who took wonderful care of mom, in spite of the poor care and awful management at Ch Ch House. I would never recommend Ch Ch House under the current manager and ownership (different than when she moved in) and would never put a loved one there again.

Awfulllllllllllllllllllllllllllllll, don't ever put your loved one there!!!!!!!!!!!!!!!!!! Looks are deceiving. Terrible exec director, terrible nursing. and we WERE private pay!!!!!!!!!!!

My mom moved in [Removed]. The main attraction was the lobby. It's like walking into a 5-star hotel. After talking with some of the residents, meeting Chef [Removed] and the Life Enrichment Coordinator, [Removed], we decided to move in. The food was great and the activities were great. However, over the past few months the management staff that have left The Peninsula gives us all cause for concern. First it was Chef [Removed], then [Removed] the Life Enrichment Coordinator, the stylist in the salon, and now the Executive Director, [Removed], is leaving. Also, the gentleman they hired to replace Chef [Removed], only lasted a month. From week-to-week you never know if the beauty salon will be open since the original stylist left. I know they're going through a transition right now but family members and residents are concerned.

They have the worst management I have ever seen. It takes about 30 to 45 minutes to have an emergency call answered. Talk with the residents and ask them how long it takes; you'll be shocked at the lack of care and poor management. Staff turnover is very high.

Would not recommend them! They lie to you and keep your money! The care was good but the management will lie to you and when your loved one passes they will not give you any of your money back! There is a lot of turn around in the higher positions due to this fact! I work in the food equipment industry and I am in a lot of these facilities in my area. I have spoke with several of them and they all tell me that when the person passes and you move them out that you are entitled to a refund on the remainder of the month. They told me this as well when I moved my mother into this facility and she was only able to enjoy it for 20 days before she passed away. I had just paid for the following month in advance and they are trying to keep all of that money! I am now in the process of suing them to get what is owed to me and my family. The contract even states that a full refund is due upon death! I think that $9500 for 20 days is extremely CRAZY!!! You need to stay away from this place because they are crooks!

We were assured by management that they could meet all of our Mother's care needs. The truth was they could not and did not. The aides were indifferent, non- communicative, untrained. They are strictly a minimum care assisted living facility, dare not require or request anything at all in addition to that.