Meridian Senior Living

The facility uses a lot of "Agency" help that are only there as temps and not there long enough to learn the residents personalities and mannerisms which is extremely important with elders to be able to see potential medical issues.

To be fair, the scores will be for the memory care section which is very different from the rest of the facility. Mom was more cognitively aware and highly functioning than anyone else in memory care and she wasn't able to participate in the assisted living activities or go over that side of the facility which is much larger and nicer . It didn't end up being a good fit for her. I think to make sure you look at the residents and observe the staff interactions with the residents as much as the facility itself or the accommodations. A lot of sales people are good at their jobs and can make it look like the lovely looking facilities and the amenities are the most important part.

The food is horrible. For $[removed] a month the food should be top notch. [price removed] for a studio!!! They gave my mother a covid vax when they were explicitly told DO NOT DO IT. We had paperwork filled out saying NO VACCINE!!!! They didn't care.

What they could improve on is The food! the food is very repetitive tasteless and sometimes u don't even know what it is!

Housekeeping is hit and miss. Family member empties full garbage cans in room. And runs sweeper if necessary. Changed TV service to Direct TV and has blurry picture. Have overdrawn my mom’s checking account twice because of poor book keeping systems. All lift assists are done by local fire department. So you lay on the floor until they get there.

Staff needs more training Never smile always complain about someone or there job not enough things happening call light always on cleaning people never want to come back can’t get something if not on the menu

I see most reviews that are good and I am glad some people like it. However this was not the experience my mom had in the memory care side. She was very sad most of the time! She was locked in that ward and just that tiny patio. I did not like it at all for her, some employees were very nice and tried to help as they could. My mom finally fell and broke her hip, so fortunately my brother had to take her out of that place. It might work for some people not for her!

My apartment is home.

I absolutely would not recommend to others. 1. My biggest concern is they constantly have multiple elevators out at a time. This is a safety issue that is very concerning. 2. The restaurant food is horrible, since she moved in the meal quality has deteriorated and the portions have gone down significantly. 3. There is no control over their staff of who has keys to the residents apartments and that is very concerning. 4. They have had to close the restaurant on more than one occasion because did not pass health inspections. 5. I have on many occasions walked through the front door in the evenings without registering when there was no one at the front desk or even when there was, they never asked who I was or why I was just walking in. That is concerning that anyone can just walk in and head to the apartments. 6. Based on the contract there are designated smoking areas, however management has allowed one specific resident to smoke in her apartment, which is against policy and a safety concern. Management has told the residence on the floor for months they were going to do something about it, but the lady still continues to smoke like a chimney, the halls real of smoke, there are people that have health issues that this is impacting, yet it is still allowed. 8. The doggie park is a hazard, they now it about every two weeks and is full of mud and uneven which is unsafe. 9. At the residence monthly meetings the above issues get brought up every month and the management does nothing.

Management turnover is high. Have had bad experiences with more than one wellness director. Could have been just bad luck. Care staff is about 50/50 with regard to attentiveness, especially in memory care. I would not recommend them.

My sister and I had to quickly move my ailing mother into assisted living with promises of therapy, medications, and entertainment. Instead she is stuck in an apartment with no balcony 200 yards from anything. If something were to happen God knows. The prices are obsene, and the medical staff excluding a nurse or two are terrible. Look elsewhere please

I wouldn't take my dog there. My aunt has been there over a year and is not happy with the services offered. The food is not palatable. They hold monthly meeting for residents to voice their concerns but it falls on deaf ears. However, the residents are cordial to each other. They are some of the sweetest people you'll ever meet.

My loved one was previously a resident at Assisted Living at The Meadowlands and the overall experience was terrible. I would not recommend this facility to others.

Get what they promise you in writing. Record your meeting via zoom. Do your homework some facilities have higher certifications for medical capabilities.

If family member is in good health, it would be a good place but if there are any medical concerns I wouldn't recommend it. NO WAY!!! After my loved one fell, the staff stopped treating him like he was a person and the family was a burden. They left him in bed and only came to deliver meals, medication or change him. They didn't get him out of bed for 3 weeks. The staff avoided our family. Very disappointed because we had high expectations.

We toured MerryWood on Park. It was a terrible experience for us. The elevator sounded like it was going to die, and this was concerning. The size of rooms weren't what we expected and there was a lack of natural lighting. Also at another community we toured, both residents and employees stopped us in the hall to talk as we were visiting. No one did that at MerryWood. MerryWood was very dark and depressing. Lots of people using mobility devices. They had a musician playing in the living area and there were not enough seats such that they were overflowing down the hallway

The facility always had a bad smell. Some of the staff were okay, but for the most part they were not good. A lot of them had attitude - it was not a customer friendly environment. It was not easy or pleasant to work with the nursing staff, especially in regards to medication administration. My loved one said the food was okay. But overall, it was not a good experience. And I would not advise anyone to go there.

It was clean a community. My loved one was there a short period of time. They need to stop being picky about the residents that they take.

I did not have a good impression of Villas of Holly Brook Chatham. The facility was not very clean. And it almost seemed like they weren't interested or didn't have enough time for us when we did the tour.

Daytime staff is good. Medication management is performed well during day hours. Nightime and weekends are woefully understaffed and nearly everything falls apart regularly. Communication appears to be defined as "transmit only when there is a general issue". It is very difficult to get nursing leader or charge nurses to discuss things when necessary.