Mercy House

My dad has been a resident at The Lodge at Rocky Hollow for almost four years. It was difficult a difficult decision for me to make to put him in residential care, but from the very first telephone conversation I had, I was treated with kindness, respect and dignity. My questions were answered completely and honestly. I visited the next day and my initial impression was confirmed. I continue to believe that my dad is living in the right place and getting the best care available for his needs. The Lodge is bright and clean and staffed by caring and compassionate personnel, who treat both of us as if we are family.

Nice facility. Staffed by a seemingly caring group in a homey atmosphere. My number one choice in the area.

I have a friend that has been a resident at the Lodges for almost two years. I visit her a few times a week so I have an opportunity to observe the interaction between the staff and the residents during various times of the day and I am very comforted to see the loving care each resident receives! They are treated like family in a very loving and caring way. The owner is on site and she has a very good staff! I am thankful for the Lodges and the wonderful care they give my dear friend!!

Struggling with the decision to relocate your mother is one of the hardest decisions a child can ever make in their lifetime. The great people at The Lodge helped make this change a easier one for my mother and me. Safety, comfortable surroundings, superior medical care, nutrition were just some of my requirements. I so much wanted her to feel loved and wanted. The staff at The Lodge did just that. They treated her like one of their own. Just wanted to say "thank you" to all the wonderful souls that loved and took care of my mother. The Lodge At Rocky Hollow is a wonderful home away from home.

First of all, when we walked through the front door, the staff was very welcoming and the place smells extremely clean. There was no odors at all like in most places. I absolutely love the small homey feel of the community. The people that live there were very neat and clean. The staff was very attentive to the elderly needs and were cleaning as the residents would spill something. You can tell that they take great pride in their work and their building. Everyone was very cordial and answered all of my questions. This is a very wonderful place and I think that my mom will be very happy there.

I haven't had an experience yet as my mother moves in hopefully next week. however I was able to look at this memory care facility and it looks great. its clean which is most important to me. I don't know if its well staffed I hope that it is. my mother has alzheimers and she needs that kind of care so the price I'm paying for her to be there should give her that kind of care. the prices listed on this site are not accurate and I will tell the people there at rocky hollow lake house...it fooled myself and my sister. it does need to be corrected. I just hope that she gets the best care for the money she is actually paying. the people seem nice there and that is a great plus. so I'm praying all goes well and I will report in after mom has been there awhile...God bless

This community feels very homey and welcoming. The staff genuinely seem caring and attentive, and the higher staff-to-resident ratio is definitely reassuring. The only reason I'm giving four stars instead of five is that the building could use some upkeep, both inside and outside, as parts of it feel a little run down. Overall, still a positive experience.

They work very hard to make sure my sister is doing ok. They let the family know of any concerns.

The staff is great lots of activities the food is okay looking. I would and have recommended Mercury House to others who are needing to find care for their loved one.

In general the overall staff is good. There are certain caregivers that only do bare minimum and others that really exceed expectations. What constitutes bare minimum: feeding times, med times, showering, sleep times. Staff that exceeds expectations takes the personal care in cleaning, shaving and showering our loved ones (You can tell because when you visit it shows how clean and refreshing they are)They care enough to ensure restroom breaks are frequent enough where there are no inappropriate urination on floors. Actually engaging with games and interacting. Then there is staff that rather be on their phone then actually care for loved ones entrusted in their care. (The staff on phones is minority, the majority is actually busy and working). I don't think the workers that choose not to care are most likely let go. The administration has always been responsive and professional.

I actually already have recommended Mercy House to a friend for her grandmother and she has already met with staff. I told her that the staff really cares about my mom, they treat her like family and my loves it there

The staff was outstanding, and I would highly recommend it to other people.

The staff was easy to work with and treated the residents with respect. The facility was kept clean and neat. My questions and concerns were addressed in a timely manner. The move in process went very smoothly. Although I never ate any food there, my wife was not a fan, but that may be attributed to her illness. Mercy House staff performed in a professional and supportive manner when my wife passed.

It was the only one available. The experience was good. I would recommend to others.

Mercy House seemed nice based off of our tour experience. The gentleman was very polite. I think we didn't choose it because they weren't equipped to handle my dad's advanced dementia care.

Overall, it's been really good. There are a few things I don't like, but that's just me. I know they're trying really hard, and it's difficult to care with people with dementia. I think one good thing that would help is if their care staff had a little bit more education and training. As far as the food, they've had some ups and downs and some changes in staff. But recently they've hired someone new, and the food is way better. My loved one is actually eating better, which is nice to see. One other another for improvement is the activities. They really don't do well with activities, although they do try.

The staff are very nice and caring. They're not always consistent in their policies though. I've not tired the food, but it certainly doesn't look appetizing. The facility always looks nice and clean, but in the individual residents' rooms, they don't always get into the corners to clean or under the beds. It's not perfect, but then nobody is. But I feel very good about the care they're providing. It's a whole lot better than what I could give my loved one at home.

I would tell others that this is a great place for memory care residents. I think the care community staff that I had contact with was great. Due to the pandemic I wasn't allowed inside. The staff stayed with my loved one during their transition. The care staff was excellent that stayed with my loved one for being so nice, since I couldn't The only issue I had was management, they contacted me to ask me to take my loved one out of the community. They were willing to waive their policy and then they changed my mind and have me pay the bill. They made me pay a 10 day fee due to my loved one dying in the community. They didn't even tell me of the change of mind on waiving their policy until I asked about my refund. Make sure you know of the community fees and rules.

My father has been at Sodalis for a month now. He has had Alzheimer's for many years. EVerything at Sodalis is geared towards Memory Care. They try to keep residents active and in group sessions playing games, exercise, church service, etc. This is the best situation for my father.

I had a nice tour of this community. It is a pretty nice facility with kind people. From what I saw everything was neat, and appeared to be well maintained. The staff was kind, and helpful. They answered all my questions, and the experience was a good one overall.