Mercy House

I transferred my 94 year-old mom suffering from dementia and incontinence from her former care center because my family and I found her treatment to be unacceptable. She had been left to languish in front of the nurses station in a wheelchair or recliner for the greater part of the day and evening except for meals. Also, upon arrival at the Lodge, Hope, the owner escorted mom to the toilet and noticed an "unforgettable" bleeding rash [removed] caused by being left in wet briefs at her former care center and the urine burning her. Not only did mom heal physically while at the lodge, but also, her attitude brightened whether enjoying the outdoors and "big" view from the porch, petting the animals, playing games or chatting with the cook in the kitchen and "helping" stir cake batter. Mom was even able to walk with the help of a dedicated staff and a walker. Hope and her Christ-based team was there for mom every step of the way. Hope's daughter even wrote a piece and read it to mom the day mom went home to be with the Lord at age 96. At the time, two CNA's were in mom's room singing, "I'll Fly Away".

The people really know how to get the best out of the residents. My wife refused to get out of the car but they got her out in a flash and she has loved it there ever since. They give excellent personalized care, treating the residents with respect and genuine concern. The "suites" are huge (18'x20') and include private showers, sinks and refrigerators. The "back yard" is large and beautiful with the farm behind with goats and sheep. Every day the activity room is filled with 15-20 residents either playing ball, attending book club, independently reading, talking with other residents or staff, watching movies, listening to "the oldies", getting hair/nails done or whatever. Of the five places I evaluated, Rocky Hollow was the most active.

I actually already have recommended Mercy House to a friend for her grandmother and she has already met with staff. I told her that the staff really cares about my mom, they treat her like family and my loves it there

The staff was outstanding, and I would highly recommend it to other people.

The staff was easy to work with and treated the residents with respect. The facility was kept clean and neat. My questions and concerns were addressed in a timely manner. The move in process went very smoothly. Although I never ate any food there, my wife was not a fan, but that may be attributed to her illness. Mercy House staff performed in a professional and supportive manner when my wife passed.

It was the only one available. The experience was good. I would recommend to others.

Mercy House seemed nice based off of our tour experience. The gentleman was very polite. I think we didn't choose it because they weren't equipped to handle my dad's advanced dementia care.

Overall, it's been really good. There are a few things I don't like, but that's just me. I know they're trying really hard, and it's difficult to care with people with dementia. I think one good thing that would help is if their care staff had a little bit more education and training. As far as the food, they've had some ups and downs and some changes in staff. But recently they've hired someone new, and the food is way better. My loved one is actually eating better, which is nice to see. One other another for improvement is the activities. They really don't do well with activities, although they do try.

The staff are very nice and caring. They're not always consistent in their policies though. I've not tired the food, but it certainly doesn't look appetizing. The facility always looks nice and clean, but in the individual residents' rooms, they don't always get into the corners to clean or under the beds. It's not perfect, but then nobody is. But I feel very good about the care they're providing. It's a whole lot better than what I could give my loved one at home.

I would tell others that this is a great place for memory care residents. I think the care community staff that I had contact with was great. Due to the pandemic I wasn't allowed inside. The staff stayed with my loved one during their transition. The care staff was excellent that stayed with my loved one for being so nice, since I couldn't The only issue I had was management, they contacted me to ask me to take my loved one out of the community. They were willing to waive their policy and then they changed my mind and have me pay the bill. They made me pay a 10 day fee due to my loved one dying in the community. They didn't even tell me of the change of mind on waiving their policy until I asked about my refund. Make sure you know of the community fees and rules.

My father has been at Sodalis for a month now. He has had Alzheimer's for many years. EVerything at Sodalis is geared towards Memory Care. They try to keep residents active and in group sessions playing games, exercise, church service, etc. This is the best situation for my father.

I had a nice tour of this community. It is a pretty nice facility with kind people. From what I saw everything was neat, and appeared to be well maintained. The staff was kind, and helpful. They answered all my questions, and the experience was a good one overall.

My friend is doing really good after finding this community. The worry has been taken off of her loved ones after realizing how much she needed to be here. The community has a living room that you first walk into. The environment of a home helps her to do great. The staff also have learned all about her to make her feel comfortable. The staff are helpful and friendly.

My husband was at this community for a respite stay, and everything went very well. We were very pleased with everything they did for us. The community is very well-kept, everything is very nice and clean. The staff was great, they were very friendly and kind. He did participate in a few activities. He really loved the food, he was always looking forward to the next meal. It was a great experience, and I would definitely go back again. I highly recommend this community.

We visited a few weeks ago looking at places for a family member. The community was lively and more important to me, clean. The lady in charge was friendly, knowledgeable about alzheimers and seemed to care about us and what we needed to do. The food looked good and the family member I talked to said they loved it there. Only downside for us is that they are full with a wait list. They do have another place in Temple we can go to if things with my husbands mom gets to a crisis point.

We looked here when we were touring. We were looking at the memory care, and the food in the level two area wasn't very good, in my opinion. I have friends who are here, and they are very happy, and it's a nice place. It just wasn't right for us.

Met with manager (who had just lost his mom)so went above & beyond to show me around & nurse who is very friendly; facility was small & clean but costly unless want to share rooms; specializes in memory care so many older residents overall.

So far I haven't had any problems with them, but I don't like to give 5's. I think they're a lot better than the rest, they were all 6 grand. 4500 bucks, it's pretty hard to pay that but it's a lot better than the other joints. I would just say meeting the families needs, they're really receptive to any kind of comments/suggestions, things like that. it was the only one I could find at 4500 and if he couldn't have gone here I would have just kept him at home longer.

Beautiful country setting. Director and staff were super friendly. Lunch was good. Facility very clean. Rooms were nice with private baths but not furnished. The activity room was too big & blah. Director takes some residents for shopping trips or for drive. Laundry is included. $4,550/private $4,050/semi. 32miles/50mins.

It was a good place for my loved one. My loved one was there about 8 or 9 months. This could have been better; however, there was a budget we were working within. Rocky Hollow was in that budget. This was a good place.