Medical Development Corp

Staff moves about with purpose. Some more attentive than others. One, [name removed] I believe, is rude and very aloof. Doesn't do much, this according to my family.

Apartments are much smaller than we could accept.

My mother has lived at Canterfield for 3½ years and she is in assisted living with Canterfield providing complete management of medicines for additional fee of $XXX [amount removed] a month.. We have had serious problems, repeatedly, with them NOT giving her needed medications. Blood thinners were just not given and blaming it on the pharmacy not getting them any refills and no one ever followed up. Another time, desperately needed glaucoma Rx eyedrops had not been refilled nor given for MONTHS resulting in permanent deterioration of her vision noticeable by her ophthalmologist, which is what prompted us to check and find out those were also just not refilled and given to her.. even though the pharmacy shows 4 refills available. Communication with Canterfield is a huge struggle. Even after they assure us they will resolve the problem, next month, still no eyedrops are being given. We are in process of filing a report with Tennessee State Health Commission.

I have lived here about a year. I know of 5 residents who are having trouble not getting the care they need. These residents need help bathing and getting dressed, but when they call for help no one responds to help them. Canterfield is understaffed. They also are having trouble keeping help. I have a loved one who hires her to and is having problems getting help when she needs it.

We dropped in on a Sunday afternoon for a tour. The conceirge was nice, but she was not familiar with some of the fundamentals such as staff/resident ratio. This place seems more like a mid level hotel than a home. One distracting thing for me was the cheap carpet with virtually no padding in the resident rooms. The place is brand new but there were some areas that we not cleaned such as low traffic areas.

This is not what was advertised and what we signed a contract for. It is a brand new place so I'm going to give them a chance to fix things. Nothing is functioning the way its supposed to. They have a spas and that has never worked. They have a beauty salon but no beautician. They have an exercise room that they keep locked and are told we can't use unless we have supervision. Which there is no staff they cut back on the staff because there aren't enough residents yet. They told us they had restaurant style set up for the meals and they had a Veterans Day banquet and we got all the leftovers from that for a week. And they don't have any options. They had a gazebo and the hurricane ruined it and still haven't replaced it. So all the residents sit out front in wheelchairs and in gowns, Not a good first impression for visitors. I would expect better hygiene for all the residents. It is a beautiful place I just hope what was advertised come out soon. Feels like a nursing home and its not.

re: memory care (after 20+ visits) staff spend most of the time talking among themselves and ignoring residents speaking to them...residents spend a great deal of time watching t.v. with staff not in close proximity... residents are not engaged or encouraged by staff to participate in the the few activities offered...most important though, residents hygiene is questionable... on a positive note...food is deicious...

After 20+ visits...Very disappointing...memory care staff stands around talking to one another at length...resident's hygiene needs are met minimally at best..they spend most of the day in front of the TV with very little interaction between staff and residents...unless you have endless funds and little concern for your loved one, I'd look elsewhere...

Nothing is what it seems at Canterfield of Clay. The price they quote you at is by far the bottom line. They charge you for EVERYTHING! Cant make it to the dinning room THEY CHARGE YOU! 1 mile over on medical appt. THEY CHARGE YOU! Need a little more asst from staff THEY CHARGE YOU! They try to drain you bank account IMMEDIATELY after moving in. The staff is young and childish. They consistently play at night throughout the halls LOUDLY and are never available when needed. The food is by far the worst! You never know for certain what the soup of the day is let alone what the meals are. Terrible job posting daily meals. Dont get sucked into having you life savings sucked out of you by these volutures!

They are understaffed, you pay to much for nothing they say they have. They don’t monitor their residents, they don’t clean and when you complain, they get your bedding stuff and never return with clean ones, then they make excuses that their understaffed. The nurse told us that our aunt was in bed all day and she has been keeping an eye out, but the desk clerk and othe employees said she has been up and dressed all day and has had two meals that day. She came down and was fully dressed and ready. The staff talks amongst theirselves and ignored a man falling out of his wheelchair chair. This place is a joke and needs to be reported. My Aunt has been removed and in a more managed place.