Medical Development Corp

We toured with Canterfield of Fort Myers and they gave us a good tour. The location was just too far for our family. We also did not feel that the staff were as attentive as we would have liked during the whole touring process. We also did not get any follow up from them after the fact.

Staffing seem to have issue to keeping staff around, high turnover rate. If can get this issue corrected, believe it will be much better. Overall would say that for what it is, it is not perfect but they certainly try their best to make it a great experience.

The staff was attentive. I did not have complaints with the care. They went above and beyond to explain questions.

Our family had an in person tour and the tour experience was positive but at the time it was just not going to be the best fit.

New facility - all amenities are very nice. All personnel encountered were extremely friendly & professional.

My loved one was moved into the memory care section of the facility and I can say that they are getting the appropriate amount of care. The staff is knowledgeable and they know what they are doing. Their doctor comes by once a week to give my loved one checkup and they receive physical therapy. They do a good job keeping the facility nice and neat. Housekeeping assists with the resident’s laundry once a week and frequently takes out the trash. The activities are posted on a calendar to let everyone know what is going on. There is bingo, my loved one has gone to church, and they have bus trips for planned outings. Every Friday there is a happy hour where tenants can drink beer and cocktails. The only drawback I would say about this place is their telephone situation. They have a voice coverage message on their phone line from 8:00am to 8:30pm. After the message plays, the most you can do is just leave a voicemail. This is concerning because what if there is an emergency. Aside from this, the facility is very nice.

I think the facilities is great. I think there are some concerns when it comes to laundry and getting clothes back to the caregiver there's been a lot of missing things although they have offered to replace them. It seems to be a continuous thing and that's the major concern we have right now.

The place looks beautiful and the staff is very nice. The rooms are great but you have to furnish the rooms yourself. I guess that's to make your loved one feel at home with their own taste and items. The activities are good but good be better. The food is terrible and the service staff is not that great. I have overheard many residents complaining about the horrible food and I have witnessed it while visiting there. Meals are almost inedible. How can they possibly rave about a chef that should not be called a chef? Something needs to be done or else they will lose residents. Hardly a 4 or 5 star assisted living home.

While the cost is great compared to other states, we were not happy with the overall care our loved one received. My MIL was left in wet dirty diapers for to long which had caused bad rashes. The staff on the weekends was very poor. They couldn't find help many times. The staff constantly took our loved ones diapers, wipes and bed liners and would use them with the other residents. We would stock her drawers and the next day they would be gone. We actually saw the staff take them and walk to other rooms. I think my MIL gave up and she was not happy there. She had been in good health and all of a sudden was crying and so unhappy that she eventually went on hospice and passed the next day. I honestly think they are much better places to put a parent that needs the memory care side of a facility. I get it that it is hard to keep a good place staffed. I see that with our dads place too in CA. However the staff here is always kind and caring with him. I do think it is a nice facility but it is not run well and understaffed. Some staff are truly great but others were mean to her and she had bruises on her legs from the way they would grab her and put her in bed. She was not weight bearing.

I would highly recommend being hands on and being there often if you put your loved one here. They do provide a doctor, but the care could be a lot better. They're supposed to provide a manicure every week, but when we've been there her fingernails have been filthy and we've had to clean them ourselves. They're not changing her and keeping her dry like they should, so she's had several UTIs. The tables were dirty. It was 3:00 in the afternoon, and there was still lunch and dishes and messy crumbs all over the table. I know they're having a hard time keeping help there. The food looked like goulash, and our loved one wouldn't touch it. Activities are mediocre. We were impressed when she first moved in. Everything was clean and immaculate. They had just opened, so there were only a few residents there. The girl who worked with us was really nice and friendly. But now, the other staff are not. Everybody looks really sad, and I don't see any joy. Our loved one is crying and wants to come home. The residents look stressed and unhappy as well.

The community was under constitution during my tour. The parking wasn't good. The community wasn't in a convenient location.

Staff moves about with purpose. Some more attentive than others. One, [name removed] I believe, is rude and very aloof. Doesn't do much, this according to my family.

Apartments are much smaller than we could accept.

I have lived here about a year. I know of 5 residents who are having trouble not getting the care they need. These residents need help bathing and getting dressed, but when they call for help no one responds to help them. Canterfield is understaffed. They also are having trouble keeping help. I have a loved one who hires her to and is having problems getting help when she needs it.

We toured looking for an assisted living community for my dad. In the upstairs hallway there was a horrible stench - like sewage - that was so strong it caused our eyes to water. The sales director just said "How embarrassing!" and plowed ahead with the tour. I couldn't believe they didn't stop to notify anyone to figure out the source and take care of it. I couldn't help but think of all the poor residents on that wing of the building having to endure the awful odor for who knows how long. It showed a real lack of professionalism and caring. Hard no for us. They couldn't pay me to bring my dad there.

I just wanted to alert you to our family’s experience at Canterfield of Tallahassee. Our mother became a resident in the fall and was there for 4 months. We are a very involved family and family members visited at least 4 times a week. We have been most unhappy with the management, training of the staff, quality and number of activities, and infrastructure problems. Interestingly, when two of us asked questions of corporate management concerning these issues, Mom was given 45 days to leave the facility. We have been attempting since [date removed] to get her medical records and have been unsuccessful with this. We have filed a complaint with AHCA.

We dropped in on a Sunday afternoon for a tour. The conceirge was nice, but she was not familiar with some of the fundamentals such as staff/resident ratio. This place seems more like a mid level hotel than a home. One distracting thing for me was the cheap carpet with virtually no padding in the resident rooms. The place is brand new but there were some areas that we not cleaned such as low traffic areas.

This is not what was advertised and what we signed a contract for. It is a brand new place so I'm going to give them a chance to fix things. Nothing is functioning the way its supposed to. They have a spas and that has never worked. They have a beauty salon but no beautician. They have an exercise room that they keep locked and are told we can't use unless we have supervision. Which there is no staff they cut back on the staff because there aren't enough residents yet. They told us they had restaurant style set up for the meals and they had a Veterans Day banquet and we got all the leftovers from that for a week. And they don't have any options. They had a gazebo and the hurricane ruined it and still haven't replaced it. So all the residents sit out front in wheelchairs and in gowns, Not a good first impression for visitors. I would expect better hygiene for all the residents. It is a beautiful place I just hope what was advertised come out soon. Feels like a nursing home and its not.

re: memory care (after 20+ visits) staff spend most of the time talking among themselves and ignoring residents speaking to them...residents spend a great deal of time watching t.v. with staff not in close proximity... residents are not engaged or encouraged by staff to participate in the the few activities offered...most important though, residents hygiene is questionable... on a positive note...food is deicious...

After 20+ visits...Very disappointing...memory care staff stands around talking to one another at length...resident's hygiene needs are met minimally at best..they spend most of the day in front of the TV with very little interaction between staff and residents...unless you have endless funds and little concern for your loved one, I'd look elsewhere...